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Collection Representative Jobs in Texas (NOW HIRING)

ProCollect

Bilingual Collection Specialist

Dallas, TX · On-site

$2K/wk

As a Bilingual Collections Representative with ProCollect, you will carefully adhere to policies ... Maintaining accurate collection notes on past due accounts * Operating a collections database in a ...

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$10

$17

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How much do collection representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for collection representative in Texas is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collection Representative, and why are they important?

To thrive as a Collection Representative, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and phone systems is typically required. Persistence, empathy, and professionalism help build rapport with customers and navigate difficult conversations. These skills are crucial for recovering outstanding debts while maintaining positive customer relationships and upholding company reputation.

What is the role of a collection representative?

A collection representative is responsible for contacting customers to collect overdue payments, negotiating payment plans, and maintaining accurate records of collection activities. They often use communication skills, negotiation techniques, and collection software to recover debts efficiently and comply with relevant laws. The role requires attention to detail and the ability to handle sensitive financial information.

What is the difference between Collection Representative vs Credit Analyst?

AspectCollection RepresentativeCredit Analyst
Required CredentialsHigh school diploma or equivalent; sometimes relevant certificationsBachelor's degree in finance, accounting, or related field; certifications like CFA are common
Work EnvironmentCall centers, offices, or remote work; focus on debt recoveryBanking or financial institutions; analyzing credit data and risk
Employer & Industry UsageFinancial services, collection agencies, banksBanks, lending companies, financial institutions
Search & Comparison IntentUnderstanding debt collection rolesAssessing creditworthiness and risk analysis

While both roles operate within the financial sector, Collection Representatives focus on recovering unpaid debts through communication with customers, often requiring strong interpersonal skills. Credit Analysts evaluate financial data to determine credit risk, requiring analytical skills and relevant certifications. The roles differ in responsibilities, work environment, and required credentials, but both are essential in financial services.

What is the highest paying collection job?

The highest paying collection jobs are typically senior or managerial roles such as Collections Manager or Credit and Collections Director, which can earn six-figure salaries. These positions often require extensive experience, strong negotiation skills, and knowledge of debt recovery laws and credit management tools.

How does a Collection Representative typically collaborate with other departments to resolve account issues?

Collection Representatives frequently work alongside customer service, billing, and sometimes sales teams to gather accurate account information and address customer concerns. Effective collaboration ensures that payment disputes or account discrepancies are resolved promptly, improving the likelihood of successful collections. Open communication with these departments helps Collection Representatives provide tailored solutions to customers, which can both recover outstanding balances and maintain positive client relationships.

What job makes $10,000 a month without a degree?

A collection representative typically does not earn $10,000 a month without a degree; most roles in collections pay between $3,000 and $6,000 monthly. High earnings in collections usually require extensive experience, strong negotiation skills, and sometimes bonuses or commissions, but reaching $10,000 monthly is uncommon without advanced qualifications or management positions.

What are Collection Representatives?

Collection Representatives are professionals responsible for contacting individuals or businesses to collect payments on overdue accounts. They typically work for collection agencies, financial institutions, or other organizations that extend credit. Their duties include negotiating payment arrangements, updating account information, and advising customers on payment options. Collection Representatives must adhere to federal and state regulations regarding debt collection practices while maintaining a professional and empathetic approach.

What is a collection representative?

A collection representative is a professional responsible for contacting customers to collect overdue payments on accounts or loans. They often use communication skills, negotiation, and sometimes specialized software to manage accounts and ensure timely payments while maintaining customer relationships.
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Collection Representative jobs near you
Collection / Customer Service Representative

Collection / Customer Service Representative

Healthcare Support Staffing

Frisco, TX • On-site

$15 - $16/hr

Other

Medical, Dental, Vision

Posted 23 hours ago

Job description

Company Description

Why You Should Work For Us:

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Job Title: Collection / Customer Service Representative

City, State: Frisco, TX


Job Description:

Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances. 

Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. 

Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation


Daily Responsibilities:  

Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle and call center.

Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of collection or assistance program

Records and maintains complete and accurate documentation of all activity performed on appropriate medium.

Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company.


 Hours for this Position: Flexible shift, M-F 7a-7p, working 8 hours per day

Advantages of this Opportunity: 

Competitive salary,$15- $16 per hour, negotiable based on relevant experience

Benefits offered, Medical, Dental, and Vision

Fun and positive work environment

Qualifications

Qualifications/ Requirements: 

High School Diploma or equivalent

1+ year call center customer service & 6mo+ collection experience (does not have to be healthcare- can come from mortgage, credit services, etc)

Additional Information

Interested in being considered? 

If you are interested in applying to this position, please contact C.J. Peterson and click the Green I'm Interested Button to email your resume. 

Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

Social media

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