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Client Support Specialist Jobs (NOW HIRING)

Concord Servicing

Client Support Specialist

Scottsdale, AZ

$18.25 - $24.50/hr

The Support Specialist (Client Operations) is responsible for managing corporate client requests and ensuring high-quality, timely service with a focus on customer satisfaction. Key responsibilities ...

Concord Servicing

Client Support Specialist

Scottsdale, AZ · On-site

$18.25 - $24.50/hr

The Support Specialist (Client Operations) is responsible for managing corporate client requests and ensuring high-quality, timely service with a focus on customer satisfaction. Key responsibilities ...

EM Services LLC

Be Seen First

Client Support Specialist

Grand Rapids, MI · On-site

$18 - $20/hr

Client Support Specialist Location: Grand Rapids, MI Work Type: Hybrid - Part-Time (16 Hours) - Monday | 10am - 3pm (Remote) - Tuesday | 10am - 3pm (In-Office) - Wednesday | 1pm - 5pm (In-Office ...

EM Services LLC

Be Seen First

Client Support Specialist

Grand Rapids, MI · On-site

$18 - $20/hr

Client Support Specialist Location: Grand Rapids, MI Work Type: Hybrid - Part-Time (16 Hours) - Monday | 10am - 3pm (Remote) - Tuesday | 10am - 3pm (In-Office) - Wednesday | 1pm - 5pm (In-Office ...

Concord Servicing

Client Support Specialist

Scottsdale, AZ · On-site

$18.25 - $24.50/hr

The Support Specialist (Client Operations) is responsible for managing corporate client requests and ensuring high-quality, timely service with a focus on customer satisfaction. Key responsibilities ...

Cooper Companies

Client Support Specialist

Tucson, AZ · On-site

$17 - $23/hr

The Client Support Specialist must work with a primary goal of exceeding our internal and external customers' expectations, while providing superior service, issue resolution and continuous ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$45K - $55K/yr

If so, our Client Support Specialist role is for you. We are looking for energetic, organized, and empathetic individuals who are seeking to grow in a long-term, successful career. On a typical day ...

Checkwriters

Client Support Specialist

Northampton, MA

$18 - $24.25/hr

If so, our Client Support Specialist role is for you. We are looking for energetic, organized, and empathetic individuals who are seeking to grow in a long-term, successful career. On a typical day ...

Octus

Senior Client Support Specialist

$110K - $125K/yr

Role The Senior Client Support Specialist is responsible for support of the Sky Road Product Suite. They will be responsible for supporting existing client trade workflows, onboarding new client ...

Down2Earth

Client Support Specialist

Fort Myers, FL · On-site

$16.75 - $22.75/hr

Job: CSSP-Client Support Specialist - Lawncare Recurring (Operations) We are looking for someone who truly enjoys helping to support the business by providing exceptional service. If you get ...

Checkwriters

Client Support Specialist

Northampton, MA

$18 - $24.25/hr

If so, our Client Support Specialist role is for you. We are looking for energetic, organized, and empathetic individuals who are seeking to grow in a long-term, successful career. On a typical day ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$45K - $55K/yr

If so, our Client Support Specialist role is for you. We are looking for energetic, organized, and empathetic individuals who are seeking to grow in a long-term, successful career. On a typical day ...

Sunwest Bank

Client Support Specialist

Meridian, ID · On-site

$17.50 - $23.50/hr

Client Support Specialist Department: Treasury Operations - 77 Reports to: Treasury Operations Manager Status: ☐ Exempt ☒ Non-Exempt About the Role The Client Support Specialist delivers high ...

Cooper Companies

Client Support Specialist

Tucson, AZ · On-site

$17 - $23/hr

Client Support Specialist also drive referral leads to increase referral enrollment revenue for the Consumer Sales team. Maintain and complete daily responsibilities assigned as well as support the ...

Atomic Data

Client Support Specialist I

Minneapolis, MN · On-site

$23.60/hr

Client Support Specialist II Job Summary The Client Support Specialist I serves as the primary point of contact for clients, providing frontline technical support by resolving routine issues and ...

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Client Support Specialist information

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How much do client support specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for client support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What does a client support specialist do?

A Client Support Specialist is responsible for assisting customers or clients with inquiries, issues, or problems related to a company's products or services. They communicate with clients via phone, email, or chat to resolve concerns, provide information, and ensure customer satisfaction. Additionally, they may document interactions, escalate complex issues to higher-level support, and help improve client experience by providing feedback to internal teams. Their goal is to build strong relationships and ensure clients feel supported and valued.

What are the key skills and qualifications needed to thrive as a client support specialist, and why are they important?

To thrive as a Client Support Specialist, you need strong problem-solving abilities, excellent communication skills, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with CRM software, ticketing systems, and basic troubleshooting tools is typically required. Patience, active listening, and empathy help you build rapport and effectively address client needs. These skills ensure high-quality support, customer satisfaction, and long-term client retention.

What are some common challenges faced by client support specialists, and how are they typically addressed?

Client Support Specialists often encounter challenges such as managing high volumes of inquiries, addressing complex or unfamiliar client issues, and balancing competing priorities. To address these, specialists are usually supported by knowledge bases, escalation procedures, and ongoing training. Collaboration with technical teams or account managers is common when resolving more complex problems. Strong communication skills and a customer-centric mindset help specialists navigate these challenges effectively, ensuring clients receive timely and accurate support.

How much does a client support specialist make in the US?

A client support specialist in the US typically earns an average salary of around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced specialists or those with certifications can earn higher wages. The role often requires strong communication skills and familiarity with customer support tools.
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Client Support Specialist jobs near you
Infographic showing various Client Support Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Client Support Specialist

Concord Servicing

Scottsdale, AZ

$18.25 - $24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes. We are service-focused, innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Handles Manager's Calls as needed.

The Support Specialist (Client Operations) is responsible for managing corporate client requests and ensuring high-quality, timely service with a focus on customer satisfaction. Key responsibilities include processing payments, generating reports, validating sales data, and maintaining accurate documentation. The specialist will also conduct regular audits to ensure the accuracy of client consumer information.

This role demands strong attention to detail, organizational skills, and the ability to work efficiently under pressure to meet deadlines. Due to the global nature of the business, fluency in English is required, as the role involves frequent communication with English-speaking clients. Additionally, the work schedule aligns with U.S. holiday calendars, requiring availability on Mexican holidays and time off on U.S. holidays.

Key Responsibilities:

  • Promptly address corporate client requests, prioritizing customer satisfaction.
  • Process client payments, returns, and chargebacks within the system, ensuring accurate fund allocation.
  • Analyze transactions, new sales, and support cases for KPI's and client executive reporting.
  • Validate data files to detect and correct potential errors.
  • Upload sales data to the system, ensuring compliance with client specifications and expectations.
  • Maintain organized, secure documentation in line with company privacy and security protocols.
  • Conduct regular audits to ensure consumer information accuracy for corporate clients.
  • Collaborate with cross-functional teams to resolve operational issues and optimize processes.
  • Propose process improvements related to client management and payments to enhance efficiency and customer experience.
  • Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service.

Requirements

  • Technical degree or bachelor's degree in administration, Finance, Accounting, or a related field.
  • Equivalent relevant experience in client support and operations management may be considered in lieu of a degree.
  • Previous experience in corporate client support and operational process management is preferred.
  • Advanced proficiency in English (both written and spoken).
  • Intermediate knowledge of Microsoft Excel and other Office applications.
  • Ability to manage multiple tasks simultaneously with high attention to detail.
  • Strong communication and customer service skills.
  • Ability to work under pressure and meet deadlines.
  • Availability to work on Mexican holidays and rest on U.S. holidays.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Wellness Resources

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