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Client Support Specialist Jobs (NOW HIRING)

nFocus Solutions

Client Support Specialist

Phoenix, AZ · On-site

$16.50 - $22/hr

The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate ...

OxBlue Corporation

Client Support Specialist

Atlanta, GA · Hybrid

$17 - $23/hr

Client Support Specialist Location: Atlanta, GA Department: Client Support Type: Full Time Min. Experience: 2 years Our Client Support team provides technical and logistical phone support for the ...

Traveling with Tasha

Client Support Specialist

Dallas, TX · On-site

$18 - $24/hr

About the job Client Support Specialist Overview We are looking for a Customer Service Representative to assist clients with planning and booking travel while providing excellent support throughout ...

OxBlue - Part of Hexagon

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Client Support Specialist Location: Atlanta, GA Department: Client Support Type: Full Time Min. Experience: 2 years Our Client Support team provides technical and logistical phone support for the ...

Signarama

$14/hr

As an Client Support Specialist at Signarama, you will be the first point of contact for our customers, helping them bring their signage visions to life while supporting our internal marketing ...

AppWork

Client Support Specialist

Saint Petersburg, FL · On-site

$17 - $23/hr

Client Support Specialist At AppWork, we've built a simple, user-friendly PropTech platform that modernizes maintenance operations. Our platform brings everything into one easy-to-use platform so ...

nFocus Solutions

Client Support Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate ...

OxBlue - Part of Hexagon

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Client Support Specialist Location: Atlanta, GA Department: Client Support Type: Full Time Min. Experience: 2 years Our Client Support team provides technical and logistical phone support for the ...

Family Centers

Client Support Specialist

Stamford, CT · On-site

$19.25 - $25.75/hr

Client Support Specialist Family Centers School-Based Health Centers (SBHC) are located in nine public schools in Stamford and Greenwich and operate much like a small doctor's or therapist's office.

nFocus Solutions

Client Support Specialist

Phoenix, AZ · On-site

$16.50 - $22/hr

The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate ...

Traveling with Tasha

Client Support Specialist

Syracuse, NY · On-site

$17.75 - $24/hr

About the job Client Support Specialist Overview We are looking for a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients ...

Traveling with Tasha

Client Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

About the job Client Support Specialist Overview We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in ...

Traveling with Tasha

Client Support Specialist

Scottsdale, AZ · On-site

$18.25 - $24.50/hr

About the job Client Support Specialist Overview We are looking for a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients ...

Traveling with Tasha

Client Support Specialist

Seattle, WA · On-site

$20.50 - $27.50/hr

About the job Client Support Specialist Overview We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in ...

Traveling with Tasha

Client Support Specialist

Cape Coral, FL · On-site

$16 - $21.75/hr

About the job Client Support Specialist Overview We are looking for a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients ...

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Client Support Specialist information

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How much do client support specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for client support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are some common challenges faced by client support specialists, and how are they typically addressed?

Client Support Specialists often encounter challenges such as managing high volumes of inquiries, addressing complex or unfamiliar client issues, and balancing competing priorities. To address these, specialists are usually supported by knowledge bases, escalation procedures, and ongoing training. Collaboration with technical teams or account managers is common when resolving more complex problems. Strong communication skills and a customer-centric mindset help specialists navigate these challenges effectively, ensuring clients receive timely and accurate support.

What are the key skills and qualifications needed to thrive as a client support specialist, and why are they important?

To thrive as a Client Support Specialist, you need strong problem-solving abilities, excellent communication skills, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with CRM software, ticketing systems, and basic troubleshooting tools is typically required. Patience, active listening, and empathy help you build rapport and effectively address client needs. These skills ensure high-quality support, customer satisfaction, and long-term client retention.

Is a client support specialist a good job?

A client support specialist role involves assisting customers with product or service issues, requiring strong communication and problem-solving skills. It can be a good job for those interested in customer service, with opportunities for career growth and skill development in areas like technical support or account management.

What skills do you need to be a client support specialist?

A client support specialist needs strong communication and interpersonal skills to effectively assist clients. They should have problem-solving abilities, patience, and familiarity with customer service tools or CRM software. Additionally, good organizational skills and the ability to work under pressure are important for success in this role.

What does a client support specialist do?

A Client Support Specialist is responsible for assisting customers or clients with inquiries, issues, or problems related to a company's products or services. They communicate with clients via phone, email, or chat to resolve concerns, provide information, and ensure customer satisfaction. Additionally, they may document interactions, escalate complex issues to higher-level support, and help improve client experience by providing feedback to internal teams. Their goal is to build strong relationships and ensure clients feel supported and valued.
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Client Support Specialist jobs near you
Infographic showing various Client Support Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Client Support Specialist

nFocus Solutions

Phoenix, AZ • On-site

$16.50 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Role Summary
We are looking for a Client Support Specialist with a strong service mindset, excellent problem-solving abilities, and a passion for helping clients effectively use technology. This role provides knowledgeable, solution-oriented technical and application support to clients and works closely with internal teams to investigate issues, answer questions, and identify appropriate solutions.
The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate is a strong problem solver who can understand the underlying issue, communicate technical information clearly, and work collaboratively to drive issues toward resolution. This role is not primarily transactional support; it requires sound judgment, technical curiosity, and the ability to understand how clients use our solutions.
You will...
  • Provide knowledgeable technical and application support to clients, serving as a resource for questions, issues, and challenges related to our solutions.
  • Develop an understanding of client needs, workflows, and business objectives to provide thoughtful, solution-oriented assistance.
  • Investigate client questions and technical issues, using critical thinking and problem-solving skills to identify root causes and appropriate solutions.
  • Guide clients through solutions, system functionality, and best practices to help them effectively utilize our products and services.
  • Provide clear guidance and recommendations to clients regarding application functionality, workflows, and potential solutions.
  • Identify recurring client needs, product challenges, and opportunities for improvement and communicate those insights to appropriate internal teams.
  • Document client interactions, issues, resolutions, and other relevant information within Dynamics CRM and our support systems.
  • Contribute to the ongoing improvement of client support processes, resources, and best practices.
You have...
  • 1+ years of client technical support experience.
  • Bachelor's degree or equivalent experience.
  • Exceptional customer service background
  • Excellent written/oral communication and interpersonal skills
  • Ability to work effectively in a team as well as independently.
  • Strong technical troubleshooting skills and the ability to approach unfamiliar issues logically.
  • A strong desire to exceed client expectations.
  • High personal integrity and uncompromising ethics
  • Willingness to submit to a required background check.

Perks & Benefits
We offer a competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.
About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.
At nFocus Solutions, we are committed to a diverse and inclusive workforce. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of innovation. nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Tech support | customer support | IT agent | IT consultant | technology | technical support | tech guru | entry level | recent graduate | Support Rep | SAAS

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