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Client Support Specialist Jobs in Delaware (NOW HIRING)

CAI

Product Support Specialist

Newark, DE · On-site

$18 - $20/hr

Product Support Specialist Req number: R7910 Employment type: Full time Worksite flexibility ... Act as witness at fair hearings for client's appealing their eligibility determination, as ...

CAI

Product Support Specialist

Newark, DE

Product Support Specialist Req number: R7910 Employment type: Full time Worksite flexibility ... Act as witness at fair hearings for client's appealing their eligibility determination, as ...

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Client Support Specialist information

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How much do client support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for client support specialist in Delaware is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What does a client support specialist do?

A Client Support Specialist is responsible for assisting customers or clients with inquiries, issues, or problems related to a company's products or services. They communicate with clients via phone, email, or chat to resolve concerns, provide information, and ensure customer satisfaction. Additionally, they may document interactions, escalate complex issues to higher-level support, and help improve client experience by providing feedback to internal teams. Their goal is to build strong relationships and ensure clients feel supported and valued.

What are the key skills and qualifications needed to thrive as a client support specialist, and why are they important?

To thrive as a Client Support Specialist, you need strong problem-solving abilities, excellent communication skills, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with CRM software, ticketing systems, and basic troubleshooting tools is typically required. Patience, active listening, and empathy help you build rapport and effectively address client needs. These skills ensure high-quality support, customer satisfaction, and long-term client retention.

What are some common challenges faced by client support specialists, and how are they typically addressed?

Client Support Specialists often encounter challenges such as managing high volumes of inquiries, addressing complex or unfamiliar client issues, and balancing competing priorities. To address these, specialists are usually supported by knowledge bases, escalation procedures, and ongoing training. Collaboration with technical teams or account managers is common when resolving more complex problems. Strong communication skills and a customer-centric mindset help specialists navigate these challenges effectively, ensuring clients receive timely and accurate support.

How much does a client support specialist make in the US?

A client support specialist in the US typically earns an average salary of around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced specialists or those with certifications can earn higher wages. The role often requires strong communication skills and familiarity with customer support tools.
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What job categories do people searching Client Support Specialist jobs in Delaware look for?

The top searched job categories for Client Support Specialist jobs in Delaware are:

Client Support Specialist jobs near you
Infographic showing various Client Support Specialist job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,594 per year, or $21 per hour.

Client Support Specialist - Greater Philadelphia, PA Area (REMOTE)

Fidelity Investments

Wilmington, DE • On-site

$44K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Engage with customers via inbound calls to respond to inquiries and provide product and service guidance.

  • Process customer requests related to options, equities, mutual funds, fixed income trades, and other monetary transactions.

  • Support high-net-worth clients with complex service and investment needs to enhance relationships and drive business development.

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

16th of 154 rated financial services

Job description

Job Description:

To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:

Philadelphia, Villanova, Bucks County, Wilmington, Marlton, NJ

Note: Fidelity will not provide immigration sponsorship for this position.

Client Support Specialist

We have an exciting opportunity for a remote, licensed Client Support Specialist in the Greater Philadelphia Metro area! While you will work from home, you must reside near the Greater Philadelphia area as occasional in-person participation with your peers is an important part of our culture. We offer virtual interviewing and onboarding, as well as access to our virtual training and support. You'll have full access to work from home capability to support our clients remotely.

ThePurposeof Your Role

As a Client Support Specialist, you will be focused on enhancing relationships with our high-net-worth clients who have assets of $250,000 to $1 million, and therefore have complex service and investment needs. In this role, you will help to increase customer loyalty and drive business development opportunities.

TheValueYou Deliver

  • Engaging with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance,

  • Processing customer requests to include options, equities, mutual funds and fixed income trades and other specialized monetary requests

TheExpertiseWe're Looking For

  • Series 7 required

  • Series 63 preferred (paid training & support provided)

  • 2-3 years of previous experience working in the financial services industry

  • Strong technological savvy and comfort with learning how to use new tools

TheSkillsYou Bring

  • You have a broad-based knowledge and understanding of general financial planning concepts

  • Proven customer service, client support and problem resolution skills

  • Ability to effectively influence others and use consultative skills to enrich the customer experience

Our Investments in You

Fidelity's greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And ourbenefit programsare designed to help you and your family strike the right balance.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

The base salary range for this position is $44,000-80,000 USD per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Customer Service

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