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Client Service Manager Jobs in Seattle, WA (NOW HIRING)

SPS North America

Client Service Manager

Seattle, WA · On-site

Client Service Manager ???? Seattle, Washington, United States On-site The Client Service Manager (CSM) position is to sit on-site with our client and oversee multiple sites or projects. The ...

SPS North America

Client Service Manager

Seattle, WA

Client Service Manager Seattle, Washington, United States On-site The Client Service Manager (CSM) position is to sit on-site with our client and oversee multiple sites or projects.The position is ...

SPS North America

Client Service Manager

Seattle, WA · On-site

Client Service Manager Seattle, Washington, United States On-site The Client Service Manager (CSM) position is to sit on-site with our client and oversee multiple sites or projects. The position is ...

Senior Helpers

Client Services Manager

Auburn, WA · On-site

Our Client Service Manager will manage and develop all client services for Senior Helpers of Seattle within the franchise territory including converting leads, retention of clients, and managing the ...

Vodia Ventures

Client Service Associate

Seattle, WA · On-site

$70K - $90K/yr

Client Service Associate Robertson Stephens Wealth Management is a national wealth management firm with locations in San Francisco, Marin County, Menlo Park, Santa Rosa, Pasadena, San Ramon ...

Jambalaya Group

Client Service Specialist

Edmonds, WA · On-site

$31.25 - $38.46/hr

Client Service Manager * Expanded client relationship responsibilities * Increased operational ownership * Leadership opportunities within the service experience team Long-Term Growth Opportunities

Jambalaya Group

Client Service Specialist

Edmonds, WA · On-site

$31.25 - $38.46/hr

Client Service Manager * Expanded client relationship responsibilities * Increased operational ownership * Leadership opportunities within the service experience team Long-Term Growth Opportunities

Jambalaya Group

Client Service Specialist

Edmonds, WA · On-site

$31.25 - $38.46/hr

Client Service Manager * Expanded client relationship responsibilities * Increased operational ownership * Leadership opportunities within the service experience team Long-Term Growth Opportunities

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Client Service Manager information

See Seattle, WA salary details

$27.9K

$66K

$114.9K

How much do client service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client service manager in Seattle, WA is $66,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $79,700.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

How much do client service managers make in the US?

Client Service Managers in the US typically earn an average salary of around $60,000 to $85,000 per year, depending on experience, location, and industry. Salaries can vary widely, with those in larger companies or metropolitan areas often earning more, and additional compensation may include bonuses and benefits.

What are the most commonly searched types of Client Service jobs in Seattle, WA?

The most popular types of Client Service jobs in Seattle, WA are:

What are popular job titles related to Client Service Manager jobs in Seattle, WA?

For Client Service Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Client Service Manager jobs in Seattle, WA look for?

The top searched job categories for Client Service Manager jobs in Seattle, WA are:

Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 95% Full Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $66,041 per year, or $31.8 per hour.

Client Service Manager

SPS North America

Seattle, WA • On-site

Full-time

PTO

Posted 20 days ago

Key responsibilities

  • Oversees daily service delivery, employee management, and customer satisfaction at multiple sites or projects.

  • Coordinates, implements, and oversees special projects, vendor negotiations, and resource management.

  • Manages site financials, tracks client requests, maintains KPIs/SLAs, and ensures timely completion of operational deadlines.

Job description

Client Service Manager 

???? Seattle, Washington, United States
On-site

The Client Service Manager (CSM) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSM will act as the primary daily client. While overseeing the staff onsite for all supervisory functions required. 

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. 

Reports To: The Client Service Manager will report to the Client Manager, Client Director, Managing Vice President, or equivalent leadership.

Duties and Responsibilities: 

  • Proactively institutes the SPS Governance Model to ensure client satisfaction. 
  • Standardizes policies and procedures, including statistical monthly reporting and benchmarks. 
  • Drives operational improvements and solution design. 
  • Troubleshoots and resolve all client, site management and site staff issues. 
  • Coordinates, implements, and oversees any special projects. 
  • Coordinates and leads vendor partner negotiations. 
  • Manages site financials in terms of hours, gross margin spread, profitability and growth. 
  • Serves as a knowledgeable resource regarding OSHA, EEOC and process for handling complaints. 
  • Manages direct reports, including managerial staff. 
  • Assists in the development of training materials and execution of formal training sessions 
  • Support business development internally and as directed. 
  • Maintains consistent communication with client and SPS at all levels. 
  • Managers the receipt, delegation, and successful completion of all client requests. Handle escalations as needed if Supervisor is unable to. 
  • Meets all client and SPS deadlines. 
  • Manages all resources within the operation, including people, hardware/software, and facilities. 
  • Coordinates with the supervisors the staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness and emergencies. 
  • Maintains a safe working environment for the SPS staff. 
  • Tracks all client requests using the approved tracking mechanism for activity and performance. 
  • Maintains metrics for monthly reporting of KPIs/SLAs. 
  • Oversees all equipment, supply and messenger vendors to comply with SPS contract. 
  • Performs daily walkthroughs to observe team performance firsthand for site inspections. 
  • Documents any incidents and inform client and SPS immediately. 
  • Maintains site P&L at proforma levels or above. 
  • Consistently executes all deadlines to be met for payroll, billing, and A/R collection. 
  • Oversees monthly budget forecasts for the account. 
  • Maintains Client Satisfaction Index ("CSI") at or above previous score. 
  • Participates in Monthly and Quarterly Client Business Reviews. 
  • Maintains Employee Satisfaction Index ("ESI") at or above previous score.
  • Participates in SPS sponsored events. 
  • Establishes and maintains accountability to next higher leadership authority. 
  • Coaches, develops and cross trains operations team to grow their careers. 
  • Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations.
  • Develops, appraises and counsels staff to reduce turnover, improve employee satisfaction and increase promotability of staff members. 
  • Maintains consistent documentation monitoring the status of each employee. 
  • Provides annual employee performance evaluations and reviews as directed by SPS. 
  • Has strict adherence to all SPS policies & procedures. 
  • Serves as a knowledge resource regarding SPS policies and procedures.
  • Exceeds all contractual and client KPIs/SLAs. 
  • Immediately reports any personnel, security or data breach incidents to SPS leadership team. 

Competencies: 

  • Results-oriented. 
  • Driven by client satisfaction. 
  • Strong integrity, solid business ethics. 
  • Excellent presentation and interpersonal skills. 
  • Excellent English written and oral communication skills. 
  • Expert in customer service skills, professional attitude and appearance. 
  • Good organizational skills.