ZipRecruiter

Log In

1

Client Service Manager Jobs in Michigan (NOW HIRING)

Gallagher

Client Service Leader

Bloomfield Hills, MI

You monitor overall book and client assignments for the team while managing 1-2 clients to keep you in touch with the marketplace * Providing guidance in the employee benefits Client Service Cycle to ...

New

Banfield

Client Service Representative

Livonia, MI · On-site

$15 - $20.25/hr

Manage the finances by maintaining accurate balances and utilizing proper opening and closing ... Client Service Skills * Priority Setting * Time Management Capabilities and Experience (can do)

New

Banfield

Client Service Coordinator

Utica, MI · On-site

$16.16 - $20.66/hr

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC ... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ...

New

Ceritypartners

Client Service Associate

Grand Rapids, MI · On-site

$25/hr

The Client Service Associate role focuses on supporting clients and advisors by executing routine ... The Associate ensures CRM data accuracy and helps with client follow-up and meeting preparations.

previous pagenext page

Showing results 21-40

All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Michigan

Client Service Manager information

See Michigan salary details

$21.4K

$50.6K

$88K

How much do client service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client service manager in Michigan is $50,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Michigan? The most popular types of Client Service jobs in Michigan are:
What are popular job titles related to Client Service Manager jobs in Michigan? For Client Service Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Michigan look for? The top searched job categories for Client Service Manager jobs in Michigan are:
What cities in Michigan are hiring for Client Service Manager jobs? Cities in Michigan with the most Client Service Manager job openings:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,551 per year, or $24.3 per hour.

Client Service Leader

Gallagher

Bloomfield Hills, MI

Full-time

Retirement

Posted yesterday

New

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

200th of 301 rated insurance

Job description

Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
 

Overview

As the Client Service Leader you will ensure delivery of exceptional service to Gallagher’s clients by managing our client service teams. You will champion branch initiatives and drive our dominant priorities. You will use your experience in client service and business insight to lead our team and create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.


How you'll make an impact
  • You monitor overall book and client assignments for the team while managing 1-2 clients to keep you in touch with the marketplace
  • Providing guidance in the employee benefits Client Service Cycle to ensure a seamless renewal process and handle advanced service issues. We measure success based on retention and our renewal target is 95%
  • You continuously assess the performance of team members. You provide ongoing, timely feedback and coaching to improve performance
  • Prioritizing team workflow and ensure accountability and compliance in both internal and external partnerships
  • Communicating performance expectations and ensure team members have the resources to achieve their goals
  • You recognize the client strategy and can determine appropriate coverage solutions that support and enhance the clients' culture, values, and mission
  • You support consultants in winning new business by participating in meetings and calls with prospects and effectively communicating Gallagher’s Value Proposition
  • You encourage "cross-solving" with clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.) and actively seek business referrals
  • You champion Gallagher resources and tools to maximize efficiency in managing client deliverables
  • Guiding, developing, and mentoring new hires, account management, and team resources and foster team engagement by supporting our culture and driving commitment to the Gallagher Way
  • Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
  • We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

  • You are comfortable giving and receiving constructive feedback
  • Demonstrating a high level of professionalism in all interactions
  • You recognize each teammate is unique and seek to learn their unique goals and priorities
  • You have navigated the benefits market from the broker perspective, the renewal cycle, and the financial drivers that impact our clients
  • You take action to influence events, achieve team goals, and retain clients
  • Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
  • You actively seek to develop your professional skills and improve efficiency and productivity
  • You are innovative and rarely satisfied with the status quo. You love to generate new and practical ideas and aim to continuously improve
  • You have a desire to build a knowledge of Gallagher tools, systems and shared resources
  • We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher

About You

Required:

  • Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
  • 1+ years supervisory experience. Appropriate licensing as required

Preferred:

  • Prior experience designing and implementing productivity and client service improvements
  • Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
  • Keen understanding of professional and industry standards/practices.
    #LI-TW2

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required:

  • Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
  • 1+ years supervisory experience. Appropriate licensing as required

Preferred:

  • Prior experience designing and implementing productivity and client service improvements
  • Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
  • Keen understanding of professional and industry standards/practices.
    #LI-TW2
Education:UNAVAILABLEEmployment Type: FULL_TIME

What Arthur J. Gallagher & Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply