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Client Service Manager Jobs in Michigan (NOW HIRING)

Lascko Services

Client Service Wizard

Muskegon, MI · On-site

$16 - $19/hr

As a Client Service Wizard, you will be the primary point of contact for clients, managing inquiries, resolving issues, and ensuring a seamless client experience. Key Responsibilities: - Serve as the ...

Lascko Services

Client Service Wizard

Muskegon, MI · On-site

$13.50 - $17.25/hr

As a Client Service Wizard, you will be the primary point of contact for clients, managing inquiries, resolving issues, and ensuring a seamless client experience. Key Responsibilities: - Serve as the ...

New

Proof

Client Service Operations Manager

Southfield, MI · On-site

Client Service Operations, Manager Client Service Operations Southfield, Michigan Full-Time ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of ...

Mariner

Client Service Associate

Bloomfield, MI · On-site

$60K - $75K/yr

The client service associate is a critical part of the Mariner Wealth Advisors team, responsible ... If you love building relationships, connecting with clients, managing a diversity of tasks, have a ...

Mariner

Client Service Associate

Bloomfield Hills, MI · On-site

$13.75 - $19/hr

The client service associate is a critical part of the Mariner Wealth Advisors team, responsible ... If you love building relationships, connecting with clients, managing a diversity of tasks, have a ...

Innovia Wealth

Client Service Associate

Birmingham, MI · On-site

$13.75 - $19/hr

Client Service Associates ensure our clients feel cared for, respected and confident at every ... From coordinating review meetings to responding to inquiries and managing essential client data ...

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Client Service Manager information

See Michigan salary details

$21.4K

$50.6K

$88K

How much do client service manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for client service manager in Michigan is $50,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What are the salary expectations for customer service managers?

The salary for a Client Service Manager typically ranges from $50,000 to $85,000 annually, depending on experience, industry, and location. Senior or specialized roles may offer higher compensation, and additional benefits such as bonuses or commissions are common in customer-focused environments.

What are Client Service Managers?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

Is a client service manager a good career?

A client service manager is a professional responsible for maintaining client relationships, resolving issues, and ensuring customer satisfaction. It is a stable career with opportunities for advancement, often requiring strong communication, problem-solving skills, and industry knowledge. The role can be rewarding for those interested in customer relations and management.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

How to become a client service manager?

To become a client service manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or account management. Developing strong communication, problem-solving, and leadership skills is essential, and some employers may prefer certifications such as Certified Customer Service Manager (CCSM).

How does a Client Service Manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Michigan? The most popular types of Client Service jobs in Michigan are:
What are popular job titles related to Client Service Manager jobs in Michigan? For Client Service Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Michigan look for? The top searched job categories for Client Service Manager jobs in Michigan are:
What cities in Michigan are hiring for Client Service Manager jobs? Cities in Michigan with the most Client Service Manager job openings:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $50,551 per year, or $24.3 per hour.
Client Service Manager - Transportation Small Business Insurance

Client Service Manager - Transportation Small Business Insurance

Hylant

Ann Arbor, MI • On-site

Full-time

Posted 26 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 281 rated insurance

Job description

The Opportunity:
The Client Service Manager (CSM) will consistently provide the highest level of day-to-day client service to small business clients. The CSM will help grow the assigned small business book and contribute to the overall growth, retention, and profitability of the assigned book and small business insurance department.
Are You A Match?
The CSM will sit preferably in our Ann Arbor, Toledo, or Detroit offices, and needs to have exceptional communication skills, relationship development, and the ability to effectively multi-task. Managing client requests, prioritizing projects, and working with tight deadlines are all essential to success in this role. Prior experience servicing Commercial Insurance in the Transportation industry a must. Working knowledge of Applied EPIC is beneficial.
In This Role You Will Execute On:

  • Provide prompt, accurate and thoughtful service to clients striving to exceed client's expectations.
  • Establish and maintain good relationships with carrier underwriters.
  • Ability to quote, process changes, pull coverage forms, use carrier websites.
  • Review coverages and make suggestions for new coverages.
  • Round out current policies with missing lines.
  • Proactively remarket when needed.
  • Process certificates and evidences of insurance.
  • Negotiate with carriers for positive client outcomes on pricing, underwriting, applications being required.
  • Produce quality proposals in epic or excel spreadsheets for renewals and new business.
  • Ability to manage and maintain accurate records for the clients within EPIC.
  • Understand multiple lines of coverages and be able to explain and discuss coverages with clients, assist with billing questions, audit issues and policy changes.

In This Role You Will Need:

  • Prior Experience servicing clients in the Transportation and Logistics industry.
  • Exceptional communication skills; including listening, speaking and writing.
  • Exceptional relationship development and intrapersonal skills.
  • Exceptional follow-up skills.
  • Ability to work well with others; respect opinions, contributions and abilities of others.
  • Cooperative and open-minded.
  • Ability to multi-task and juggle many different client requests, prioritize projects and deadlines.
  • Strong general technology skills including quick tech learner.
  • Skilled in Microsoft Office products (Word, Excel, Outlook and Power Point).
  • Good working knowledge and usage of Applied EPIC.
  • Strong soft skills, work ethic and ownership mentality.
  • Adheres to Hylant Core Values -Family, Hard Work, Honesty, Respect, Empathy.
  • Active Property & Casualty Insurance license.
  • Bachelor's degree or equal experience preferred.


Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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