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Client Representative Jobs in Illinois (NOW HIRING)

Brightli

Client Access Representative

Quincy, IL · On-site

$18 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Access Representative Location: Quincy, IL Department: Clarity Healthcare - Administrative Services Employment Type: Full-time Shift: Monday - Friday, 8:00 A.M. - 5:00 P.M. Job Summary: Are ...

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How much do client representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for client representative in Illinois is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $33.08 per hour, depending on experience, location, and employer.

What is a client representative?

Client Representatives are professionals who act as the main point of contact between an organization and its clients. They are responsible for understanding client needs, addressing concerns, and ensuring that services or products meet client expectations. Their duties often include managing communication, providing updates, handling complaints, and facilitating solutions to maintain strong client relationships. Effective client representatives help build trust and loyalty, which can lead to long-term business success.

What are the key skills and qualifications needed to thrive as a client representative, and why are they important?

To thrive as a Client Representative, you need strong communication, problem-solving, and customer service skills, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Active listening, patience, and the ability to build rapport make someone stand out in this position. These skills are essential for effectively addressing client needs, maintaining satisfaction, and fostering long-term business relationships.

How do client representatives typically collaborate with internal teams to address client needs?

Client Representatives regularly work alongside sales, support, and product teams to ensure clients receive timely and effective solutions. They act as a bridge, communicating client feedback and requirements to relevant departments, and often participate in cross-functional meetings to align on client projects. This collaborative approach helps streamline service delivery, resolve issues quickly, and foster strong client relationships. Being proactive and communicative is key for success in this role.

What is the difference between Client Representative vs Customer Service Representative?

AspectClient RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes a bachelor's degree; industry-specific certificationsHigh school diploma or equivalent; minimal certifications
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, real estate, consulting firmsRetail, telecommunications, hospitality
Common Search & Comparison IntentUnderstanding roles involving client account management and relationship buildingAssisting customers with inquiries and issues

The main difference between a Client Representative and a Customer Service Representative lies in their focus and work environment. Client Representatives typically handle client accounts, build relationships, and work in professional settings, often requiring industry-specific knowledge. Customer Service Representatives primarily assist customers with inquiries, often in call centers or retail environments. Both roles involve communication skills, but Client Representatives usually have more specialized responsibilities related to client management.

What is an example of a client representative facing role?

A client representative facing role involves directly interacting with clients to address their needs, provide product or service information, and resolve issues. This role often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools like CRM software.

What skills do client representatives need?

Client representatives need strong communication and interpersonal skills to effectively interact with clients and understand their needs. They should also have problem-solving abilities, organizational skills, and proficiency with customer management software. Good time management and the ability to handle stressful situations are also important for success in this role.

What are the most commonly searched types of Client Representative jobs in Illinois?

The most popular types of Client Representative jobs in Illinois are:

What are popular job titles related to Client Representative jobs in Illinois?

For Client Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Client Representative jobs in Illinois look for?

The top searched job categories for Client Representative jobs in Illinois are:

What are popular job titles related to Client Representative jobs in IL?

For Client Representative jobs in IL, the most frequently searched job titles are:

Client Representative jobs near you
Infographic showing various Client Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 8% Part Time, and 5% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $53,869 per year, or $25.9 per hour.

Client Access Representative

Brightli

Quincy, IL • On-site

$18 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Brightli rating

7.7

Company rating: 7.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Job Description:

Job Title: Client Access Representative
Location: Quincy, IL
Department: Clarity Healthcare - Administrative Services
Employment Type: Full-time
Shift: Monday - Friday, 8:00 A.M. - 5:00 P.M.

Job Summary:
Are you a detail-oriented and customer-focused professional looking to make a positive impact in the lives of individuals seeking behavioral health services? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Centerstone of Illinois as a Client Access Representative!

As a Client Access Representative, you'll play a critical role in welcoming clients, maintaining accurate records, scheduling appointments, verifying insurance, and supporting a smooth and efficient front office experience. Our ideal candidate has strong customer service skills, attention to detail, and a passion for helping others navigate their care with compassion and efficiency.

New to Quincy?
In partnership with the Great River Economic Development Foundation (GREDF), we're pleased to introduce the Quincy Concierge Program for newcomers and returnees to the Quincy and Adams County area. This program helps new residents connect with locals, discover community resources, enjoy community tours, and participate in quarterly events. To learn more, visit www.Quincyscalling.com.

Position Perks & Benefits:

  • Loan Repayment and Tuition Reimbursement

  • Pay $15.00 - $18.00

  • 29 Days of PTO

  • Eligibility for HRSA Loan Repayment (eligibility requirements apply)

  • Employee benefits package - health, dental, vision, retirement, life, & more

  • Competitive 403(b) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees

  • Company-paid basic life insurance

  • Emergency Medical Leave Program

  • Flexible Spending Accounts - healthcare and dependent child-care

  • Health & Wellness Program

  • Employee Assistance Program (EAP)

  • Employee Discount Program

Key Responsibilities:

  • Greet and check-in clients, verify and update personal and insurance information

  • Schedule clinician appointments and verify client benefits and eligibility

  • Collect payments, issue receipts, and maintain financial documentation

  • Handle appointment changes, no-shows, and cancellations in accordance with policy

  • Answer phone calls, direct inquiries appropriately, and return messages as needed

  • Prepare and manage client health records to ensure accuracy and completeness

  • Maintain appearance and organization of the waiting area

  • Utilize electronic medical record (EMR) system effectively and accurately

  • Support service monitoring and quality improvement efforts

  • Assist clients and staff in resolving issues during visits with professionalism and empathy

Education and/or Experience Qualifications:

  • High school diploma or GED required

  • Previous customer service experience preferred

Additional Qualifications:

  • Excellent communication and interpersonal skills

  • Strong organizational and multitasking abilities

  • Ability to manage stressful situations with professionalism

  • Basic computer and typing proficiency

  • Reliable transportation to assigned location

Illinois Notice
As part of our talent review process, we may utilize technology that helps organize applicant information. This includes AIassisted tools that support our team by reviewing and sorting resumes in relation to the experience and qualifications connected to each role. These tools assist our recruiters, but all hiring decisions continue to involve human review and judgment.We are an Equal Opportunity Employer and we welcome applicants from all backgrounds and do not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.

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