Client Program Manager Jobs in Indiana (NOW HIRING)

Description

Summary: The Program Manager will assist the Director of Community Integration with the overall operation of services, managing the daily activities of the department at all Day Services locations.  Guides and assists in the planning and coordination of services, supports, and resources for individuals to ensure the implementation and achievement of quality services and outcomes. 

Supervisory Responsibilities: 

• Direct Support Professionals
• Team Leads

FLSA Status: Exempt 

Essential Job Responsibilities:

• Coordinate new referrals to services and assign individuals to staff/teams in a timely fashion 
• Develop and monitor overall curriculum, which is age appropriate, functional and meaningful and relates to individual person-centered plan outcomes of the individual served 
• Ensure regular involvement in community outings according to departmental guidelines 
• Ensure enrollment in assigned program/service is maintained and staffed accordingly to meet departmental and agency guidelines 
• Monitor client schedules to ensure they are reflective of current Plan of Care hours and staff are effectively utilizing plan hours.
• Ensure all Individual Support Plans (ISPs), Person-Centered Plans (PCPs), Behavior Plans and High-Risk Health Plans are current and ensure staff receive training for successful implementation of such plans.
• Assist in the resolution of issues of individuals currently in services 
• Provide on-call support for department as needed. Respond to emergency situations or provide crisis intervention when necessary.
• Act as liaison to link individuals entering services to assigned staff 
• Participate in quarterly and annual interdisciplinary team meetings and all other meetings as requested 
• Set and model a standard for staff, which ensures staff participation and follow-up on individual, family and service needs.
• Identify and utilize effective verbal, written and electronic communications skills and vehicles to accomplish tasks and clarify information for all internal and external customers 
• Ensure that all communication takes place in a professional manner, reflecting the dignity of and respect for the individuals receiving services 
• Conduct observations of all staff and provide feedback to staff as part of a quality review and continuous improvement culture.
• Create, monitor and maintain consumer information/data on designated client database software system and ensure information is accurate and timely.
• Conduct periodic file checks within area to ensure quality documentation, timely reports, and appropriate Individual Support Plans (ISPs).
• Ensure the delivery of services adheres to service standards and regulations, as dictated by CARF, FSSA, BQIS, Medicaid and other regulatory agencies.
• Promote health and safety of all staff and persons served through adherence to all agency policies and procedures 
• Utilize a positive approach and appropriate behavior to strengthen relationships with individuals being served, staff, families, caregivers, community resources and other persons involved 
• Maintain all appropriate information in a confidential and professional manner, and in accordance with regulatory guidelines.
• Adhere to the organization's Code of Ethics and support the identified Position Statements 
• Utilize designated client software database to accurately and consistently document client demographic information, progress toward outcomes, and services provided as necessary to meet billing/productivity requirements
• Obtain, review and approve records of time worked for all direct reports, ensuring that there is appropriate supporting documentation 
• Complete and submit monthly progress reports for all individuals receiving services 
• Ensure all paperwork regarding reportable incidents is submitted on a timely basis 
• Generate reports as needed or requested by Director 
• Ensure enrollment and staff productivity expectations are met each month 
• Performs other related duties as necessary or assigned

Requirements

• Ability to learn and effectively utilize identified computer software applications to accomplish tasks
• Ability to read, comprehend, interpret and apply information from general procedures, instructions, data and reports.
• Oral/written communication skills to clearly and effectively express ideas.
• Ability to positively participate as an effective team member.
• Ability to understand and implement changes, as directed, in anticipation of events and circumstances
• Customer service, negotiation and networking skills to support individuals served in desired services

Education and Experience: 

•  Bachelor's degree in psychology, social work, special education, education, rehabilitation or related human/social service field preferred. 
• Minimum one to three years of experience in direct support service, working with people with disabilities, and previous supervisory experience.

Physical Requirements: 

• Must have ability to lift/move individuals or materials weighing up to 75 lbs. periodically.
• Must have ability to stand, walk, bend and reach frequently.
• Prolonged periods sitting at a desk and working on a computer