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Client Operations Manager Jobs in Madison, AL (NOW HIRING)

Clean Harbors

Operations Manager

Huntsville, AL · On-site

$65K - $75K/yr

Prepares reports for management, client, or others. Confers with personnel to provide technical ... Primary liaison between customer and operations in resolving service issues. Cultivates quality ...

Clean Harbors

Operations Manager

Huntsville, AL · On-site

$65K - $75K/yr

Prepares reports for management, client, or others. Confers with personnel to provide technical ... Primary liaison between customer and operations in resolving service issues. Cultivates quality ...

Clean Harbors

Operations Manager

Huntsville, AL · On-site

$151K/yr

... management, client, or others. • Confers with personnel to provide technical advice and to ... and operations in resolving service issues. • Cultivates quality relationships laterally and ...

CleanHarbors

Operations Manager

Huntsville, AL · On-site

$65K - $75K/yr

Prepares reports for management, client, or others. Confers with personnel to provide technical ... Primary liaison between customer and operations in resolving service issues. Cultivates quality ...

Witt O'Brien's

Base Operations Manager

Decatur, AL

Base Operations Manager Position Summary Ambipar Response is hiring a Base Operations Manager to ... Strong customer service orientation with a focus on client satisfaction. Excellent project ...

Witt O'Brien's

Base Operations Manager

Decatur, AL · On-site

Base Operations Manager Position Summary Ambipar Response is hiring a Base Operations Manager to ... focus on client satisfaction. • Excellent project management skills with a proven ability to ...

Navstar

Senior Program Manager, Launched Effects

Huntsville, AL · On-site

$115K - $115K/yr

Daily Client Operations & Support: * Serve as the primary point of contact for assigned clients, managing day-to-day communications, operational requests, and urgent support needs related to Launched ...

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All JobsClient Operations Manager JobsClient Operations Manager Jobs in Madison, AL

Client Operations Manager information

See Madison, AL salary details

$39.9K

$110.8K

$121.4K

How much do client operations manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for client operations manager in Madison, AL is $110,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,100.00 and $120,100.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are popular job titles related to Client Operations Manager jobs in Madison, AL? For Client Operations Manager jobs in Madison, AL, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Madison, AL look for? The top searched job categories for Client Operations Manager jobs in Madison, AL are:
What cities near Madison, AL are hiring for Client Operations Manager jobs? Cities near Madison, AL with the most Client Operations Manager job openings:
Client Operations Manager jobs near you
EO, Client Operations Lead

EO, Client Operations Lead

Ovation Healthcare

Huntsville, AL • On-site

Full-time

Posted 6 days ago

Job description

Welcome to Ovation Healthcare!
At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.
Summary:
The Client Operations Lead plays a key role in ensuring quality assurance within the Client Operations Department. This position will support day-to-day planning, operations, and problem-solving alongside a team of Client Operations professionals. The Client Operations Lead is responsible for ensuring that the department consistently meets service level agreements, upholds high work standards, and delivers exceptional customer service. Additionally, this role ensures that performance targets are consistently met, fosters the development of the team to enhance service delivery, and serves as a critical communication bridge between clients and internal departments to ensure compliance and client satisfaction.
Duties and Responsibilities:
  • Serve as the department's subject matter expert, providing guidance and expertise on processes and policies.
  • Analyze and address missing transactions, collaborating with the Client Operations team to drive continuous process improvements.
  • Proactively take action to resolve Accounts Receivable (AR) transaction issues and client requests, ensuring timely follow-up and resolution.
  • Effectively manage the aging of client inventory by regularly auditing statuses using the Account Summary aging tools.
  • Lead the training and development of new staff, while providing ongoing education and support to current team members.
  • Identify opportunities for departmental and individual improvements, including process optimization, automation, and workflow enhancements.
  • Create, update, and maintain comprehensive procedures and "How-To" guides to support team operations.
  • Escalate significant issues or incidents to upper management in a timely and efficient manner.
  • Serve as a backup for other positions, ensuring seamless team operations and coverage.
  • Ensure accurate and timely updates of all reports, maintaining data integrity.
  • Exhibit strong organizational, prioritization, and time management skills to meet deadlines and manage competing priorities.
  • Demonstrate leadership abilities to effectively guide, motivate, and develop team members.
  • Stay well-versed in legal regulations related to billing, collections, and HIPAA, ensuring compliance in all activities.
  • Maintain high standards of customer service etiquette, whether in person or via phone interactions, to foster positive client relationships.
  • Apply strong problem-solving skills to effectively identify and resolve daily operational challenges.
  • Perform additional tasks as required to support business objectives and operational excellence.

Knowledge, Skills, and Abilities:
Knowledge
  • Extensive knowledge and understanding of accounts receivable transactions and payment activities, preferably in healthcare.
  • Understanding of legal rules and regulations pertaining to HIPAA and PCI.
  • Working knowledge of Windows-based systems and Microsoft Office products.
  • Knowledge of Medco processes that involve all areas within the organization.

Skills
  • Leadership - Serving as a positive example to others.
  • Active Comprehension - Giving full attention to what others are communicating, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Time Management - Managing one's own time and the time of others.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Abilities
  • English Comprehension - The ability to fluently communicate in and understand English, the primary language of the work team.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Driving Ability - This position requires the employee to use their own vehicle for business-related travel. To that end the employee must have a reliable vehicle and maintain an active driver's license with no restrictions.

Work Experience, Education, and Certifications:
  • GED or High School Diploma required.
  • 2+ years of customer service experience, with a strong focus on client satisfaction.
  • 1+ years of insurance billing experience preferred.
  • Ability to work a flexible schedule to accommodate business needs
  • Previous experience in a hospital or physician business office setting is a plus.

Working Conditions and Physical Requirements:
This position is based in an office environment and requires the following physical and mental abilities:
  • This position is located in a standard office requiring prolonged periods of sitting, with occasional walking or standing.
  • Regular interaction with internal teams, clients, and vendors through phone, email, and virtual meetings.
  • The position may require working extended hours, weekends, or on-call availability to meet organizational needs or address urgent issues.
  • Must be able to adapt to and manage multiple tasks simultaneously in a fast-paced environment.
  • Some travel may be required for training, meetings, or other departmental needs.
  • Ability to sit or stand for extended periods of time during meetings, calls, and while working at a desk or workstation.
  • Frequent use of a computer, phone, and other office equipment, requiring repetitive hand movements, typing, and mouse usage.
  • Ability to communicate clearly and effectively in person, via phone, and through virtual platforms.
  • Ability to interpret written and verbal communication and provide clear guidance and instructions to team members.

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