ZipRecruiter

Log In

1

Client Operations Manager Jobs in Quebec (NOW HIRING)

Solutions Metrix

Client Partner (Remote)

Montreal, QC · Remote

Client Partner at Solutions Metrix Reports To: VP of Revenue Role overview The Client Partner is ... Wallet penetration improvement Operational * QBR completion rate * CRM completeness * Escalation ...

Exfo

Representant(e) Soutien aux ventes

Quebec, QC · On-site

CPQ/CRM) * Repondre aux diverses demandes des clients et des representants de vente, principalement ... Ventes, produits, experience client, operations / planning et plus Profil recherche et experience

Everguard Fire and Safety

Leader pragmatique, orienté client et doté de solides compétences en communication * Permis de ... Postulez dès aujourd'hui. ----- Technical Services Operations Manager Val-d'Or, QC | Everguard ...

Everguard Fire and Safety

... client et doté de solides compétences en communication Permis de conduire valide et ... Technical Services Operations Manager Val-d'Or, QC | Everguard Fire and Safety If you're an ...

Accenture

VP of Content Operations

Montreal, QC · On-site

Within Song, our Content Operations practice helps clients create, manage, and scale high-volume ... managed services, or digital production solutions. * Demonstrated success leading client-facing ...

New

Vooban

Partenaire-client

Quebec, QC · On-site

Nos equipes d'operations (pilotees par le COO) livrent les projets. Toi, tu fais le pont entre les attentes du client, les realites de nos equipes, et les opportunites de croissance. Tu geres 5 a 10 ...

Lifeworks

Gestionnaire Succes client

Montreal, QC

... operational improvements, resolving issues promptly and effectively, and driving client engagement through events and networking opportunities. * Manage renewals & coordinate additional services.

Cattron North America, Inc

Coordonner les interventions techniques pour les demandes urgentes d'assistance client, les ... Ability to manage multiple priorities in a dynamic environment. * Practical knowledge of embedded ...

GURUS Solutions

CRM/ERP Business Analyst

Montreal, QC · Hybrid

Analyze client operational workflows, identify systemic inefficiencies, and design optimized ... University degree in Business Administration (Operations Management, MIS), Information Technology ...

New

ALS

Superviseur des Operations

Rouyn-noranda, QC · On-site

Determine quand les instructions du client sont manquantes, incompletes ou ambigues en maintenant une collaboration etroite avec les deballeurs et les preposes a la saisie de donnees. * Maintien une ...

Vaco Recruiter Services

$100 - $150/hr

Work closely with Practice Leaders, Operations, and Talent Acquisition to align capacity with ... Client Success & Account Expansion * Ensure consistent delivery of value aligned with client ...

next page

Showing results 1-20

All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Quebec

Client Operations Manager information

See Quebec salary details

$21K

$59.1K

$120K

How much do client operations manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for client operations manager in Quebec is $59,104.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $64,500.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are popular job titles related to Client Operations Manager jobs in Quebec? For Client Operations Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Quebec look for? The top searched job categories for Client Operations Manager jobs in Quebec are:
Client Operations Manager jobs near you

Client Partner (Remote)

Solutions Metrix

Montreal, QC • Remote

Full-time

Re-posted 20 days ago

Job description

Client Partner at Solutions Metrix


Reports To:

VP of Revenue


Role overview


The Client Partner is responsible for strengthening, protecting, and expanding Solutions Metrix's existing client relationships. Acting as the primary day-to-day point of contact for assigned accounts, this role owns overall relationship health and client satisfaction - ensuring proactive engagement, consistent communication, rapid issue resolution, and alignment to business outcomes. Growth opportunities are identified and expansion activity orchestrated in close collaboration with Client Executives, Solutions Engineers, Advisory, Product, Delivery, and Executive Leadership.


The role combines client stewardship, account orchestration, and measured commercial accountability - and is not intended to function as a traditional quota-carrying sales position.


Who are we?


Since 2001, Solutions Metrix has been implementing CRM in companies of all sizes and industries, whether they are in Montreal, Quebec, or elsewhere in Canada or in North America. Our team of specialists master a very large number of CRMS without being linked to any. We always recommend the best CRM to our customers according to their needs and objectives. Our method defines a simple implementation process for companies that allows them to quickly and easily use their software and optimize it to the maximum. The secret to our success is simple: we tailor our solutions to our customers' business models, markets and industries.



Primary Responsibilities


Relationship Ownership & Client Satisfaction


  • Serve as primary relationship owner for assigned accounts across all business needs.
  • Develop trusted advisor relationships across executive and operational stakeholders.
  • Establish and maintain account engagement plans and communication cadence.
  • Conduct regular business reviews (QBRs/EBRs) to assess value realization and future priorities.
  • Act as internal advocate for client needs and expectations.


Client Retention & Account Health


  • Monitor client satisfaction indicators and proactively address risk signals.
  • Coordinate internal resources to resolve service, delivery, support, or escalation issues.
  • Maintain account health assessments and action plans.
  • Identify renewal risks and partner with leadership to improve outcomes.


Expansion & Commercial Growth Support


  • Identify whitespace opportunities and emerging client initiatives.
  • Drive account planning discussions to expand wallet share.
  • Generate qualified expansion opportunities and transition active selling motions to AE ownership.
  • Support proposal discussions and executive alignment as needed.
  • Coordinate executive sponsorship activities.


Cross-Functional Coordination


  • Align Sales, Delivery, Advisory, Marketing, Product, and Executive stakeholders around account priorities.
  • Ensure account intelligence is captured within CRM.
  • Maintain account plans, stakeholder maps, and engagement history.
  • Facilitate internal account review meetings.


Success Metrics (Illustrative)


Relationship


  • Client satisfaction / NPS
  • Account health score
  • Retention / renewal rate
  • Executive engagement coverage


Growth


  • Expansion pipeline generated
  • Expansion revenue influenced
  • Cross-sell / upsell opportunity conversion
  • Wallet penetration improvement


Operational


  • QBR completion rate
  • CRM completeness
  • Escalation resolution cycle time
  • Account plan completion


Key Competencies


  • Executive presence
  • Relationship management
  • Business acumen
  • Strategic listening
  • Conflict resolution
  • Commercial awareness
  • Cross-functional leadership
  • Project coordination
  • CRM discipline


Ideal Profile


  • 5-10+ years in Account Management, Client Success, Relationship Management, Consulting, Banking/Credit Union, or SaaS services
  • Experience managing executive relationships
  • Strong consultative mindset
  • Comfortable operating without direct authority
  • Ability to recognize growth opportunities without becoming the primary seller


Equal Opportunity Employer


Solutions Metrix is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply