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Client Onboarding Jobs in Virginia (NOW HIRING)

Nooks

MSS Senior Security Specialist

Arlington, VA · On-site

As a Senior Security Specialist, you will carry the most complex accounts in our active portfolio, drive high-touch client onboarding, and set the quality bar for the specialists around you ...

New

Career Site

Senior Managing Editor

Glen Allen, VA · On-site

The Senior Managing Editor may also support new client onboarding, business development efforts, workflow assessments, manuscript management system configuration, editorial transitions, and other ...

CJK Group

Senior Managing Editor

Glen Allen, VA · On-site

The Senior Managing Editor may also support new client onboarding, business development efforts, workflow assessments, manuscript management system configuration, editorial transitions, and other ...

Corpay

Project Manager - Implementations

Richmond, VA · On-site

$70K - $85K/yr

In this role, you will manage complex client onboarding projects, ensuring successful implementation of Corpay's payment solutions. You will report directly to the Manager, Payments Implementations ...

Valley Wealth Group

Client Service Associate

Roanoke, VA · On-site

$70K - $85K/yr

Manage client onboarding end-to-end as well as general client service * Serve as a key point of contact for existing clients including fielding inquiries, resolving service issues, and building ...

Valley Wealth Group

Client Service Associate

Roanoke, VA · On-site

$70K - $85K/yr

Manage client onboarding end-to-end as well as general client service * Serve as a key point of contact for existing clients including fielding inquiries, resolving service issues, and building ...

Tachyon Technologies LLC

AI Architect

Winchester, VA · On-site

$61.25 - $80.75/hr

Client onboarding/KYC platforms * Design integration patterns: * APIs (REST, Graph API) * Event-driven & messaging architectures * Enable seamless data flow across front, middle, and back-office ...

BuzzTech Media

Regional Sales Associate

Virginia Beach, VA · On-site

$70K - $85K/yr

Qualify leads and support the full sales cycle from first contact to client onboarding * Maintain accurate records in CRM systems and meet activity/goal targets What We're Looking For: * Sales or ...

BuzzTech Media

Regional Sales Associate

Virginia Beach, VA · On-site

$70K - $85K/yr

Qualify leads and support the full sales cycle from first contact to client onboarding * Maintain accurate records in CRM systems and meet activity/goal targets What We're Looking For: * Sales or ...

Oryx Software Inc

Onboarding Manager

Mclean, VA · On-site

$65K - $75K/yr

The Onboarding Manager ensures new dental practices achieve rapid, confident adoption of Oryx ... Experience in client-facing roles, preferably in dental, medical, or healthcare related field

Comply

Manager, Onboarding

Arlington, VA · On-site

$115 - $130/hr

Serve as a strategic advisor to senior client stakeholders, aligning onboarding outcomes to their business objectives. * Draft and review Statements of Work for complex or non-standard engagements

New

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How much do client onboarding jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for client onboarding in Virginia is $31.75, according to ZipRecruiter salary data. Most workers in this role earn between $25.72 and $34.57 per hour, depending on experience, location, and employer.

What is a client onboarding?

A Client Onboarding job involves guiding new clients through the initial setup and integration process with a company’s products or services. This role ensures a smooth transition by addressing client needs, providing necessary training, and coordinating with internal teams. Effective onboarding helps establish strong relationships, improves customer satisfaction, and sets clients up for long-term success.

What are the key skills and qualifications needed to thrive in client onboarding?

To thrive as a Client Onboarding professional, you need strong project management skills, attention to detail, and a solid understanding of your company's products or services, often supported by relevant experience in customer service or account management. Familiarity with customer relationship management (CRM) systems, onboarding software, and documentation tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help set top performers apart. These skills are essential to ensure a smooth, positive experience for new clients, fostering long-term satisfaction and retention.

What are some common challenges faced in client onboarding, and how can I effectively overcome them?

Client Onboarding professionals often encounter challenges such as managing multiple client expectations, coordinating with various internal teams, and addressing unique client requirements within tight deadlines. To overcome these obstacles, it’s important to stay organized, proactively communicate updates, and set clear expectations with both clients and colleagues. Building strong relationships and understanding each client's specific needs can also help prevent misunderstandings and create a smoother onboarding experience. Many companies offer ongoing training and supportive team structures to help you navigate and succeed in these situations.

How to become a client onboarding specialist?

To become a client onboarding specialist, candidates typically need a bachelor's degree in business, communications, or a related field, along with strong communication and organizational skills. Experience in customer service, account management, or sales can be beneficial, and familiarity with customer relationship management (CRM) tools is often required. Certifications in project management or customer success can enhance prospects in this role.

What are the most commonly searched types of Client Onboarding jobs in Virginia?

The most popular types of Client Onboarding jobs in Virginia are:

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For Client Onboarding jobs in Virginia, the most frequently searched job titles are:

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Client Onboarding jobs near you
Infographic showing various Client Onboarding job openings in Virginia as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $66,039 per year, or $31.7 per hour.

MSS Senior Security Specialist

Nooks

Arlington, VA • On-site

Full-time

Posted 3 days ago

New

Key responsibilities

  • Manage end-to-end industrial security operations for a portfolio of complex, high-touch client accounts, including personnel security actions, visit authorizations, and roster maintenance.

  • Lead response efforts for adverse information, security violations, and reportable incidents, coordinating with DCSA and guiding clients through compliance processes.

  • Review and sign off on client deliverables, mentor Security Specialists, and establish quality assurance standards across security documentation and communications.

Job description

ABOUT NOOKS
Nooks is pioneering Classified-Infrastructure-as-a-Service (CIaaS) - designing, building, and operating Sensitive Compartmented Information Facilities (SCIFs) and other secured, classified environments for the defense and national security community. We work with the agencies, contractors, and mission-driven organizations that keep the nation safe, delivering the physical infrastructure that makes classified work possible. We're growing fast, operating across multiple markets, and building a company that takes both the mission and the business seriously.
About the Role
Through our Managed Security Services (MSS) product line, we serve as the outsourced security function for a growing portfolio of defense tech companies and mission-driven organizations navigating the complex, opaque world of government security compliance. Our MSS team is the outsourced Facility Security Officer (FSO) behind that portfolio.
As MSS grows, the hardest client work - first-time facility clearances (FCLs), foreign ownership questions, incidents and security violations, or DCSA security reviews - needs someone who can own it end-to-end without a manager in the room. As a Senior Security Specialist, you will carry the most complex accounts in our active portfolio, drive high-touch client onboarding, and set the quality bar for the specialists around you, reporting to the Group Lead as a team contributor. This is a senior delivery seat, not a people-management seat - people management begins at Group Lead. You support under each client's appointed FSO; MSS staff act as Assistant FSOs (AFSOs) to manage operational execution, and not as the client's appointed FSO.
In MSS, we move fast. Managing security operations across a multi-client portfolio means you'll handle multiple customer environments simultaneously, context-switch between priorities, and adapt quickly when urgent client or government needs arise. We're looking for a proactive problem-solver who thrives in a dynamic environment, balances competing deadlines effortlessly, and is ready to lean in wherever the team needs them to keep our client portfolio compliant and mission-ready.
Key Responsibilities
Multi-Client Portfolio & Compliance Ownership
  • Manage end-to-end industrial security operations for a portfolio of complex, high-touch client accounts, executing personnel security actions in DISS and NBIS, visit authorizations, security briefings, and roster maintenance under each client's appointed FSO.
  • Guide clients through the FOCI process by assisting with SF-328 disclosures and reviewing DCSA-issued risk mitigation documentation (including Special Board Resolutions, TCPs, ECMPs, etc).
  • Interpret complex 32 CFR Part 117 (NISPOM) requirements to deliver clear, defensible compliance guidance tailored to fast-growing, non-traditional defense contractors.
  • Act as the primary internal escalation point for Security Specialists facing complex casework before issues are elevated to the Group Lead.

Incidents/Violations, Government Interaction, & Client Onboarding
  • Lead end-to-end response for adverse information, security violations, and reportable incidents, coordinating government notifications and mitigation directly with DCSA under the client's FSO authority.
  • Drive new client onboarding from initial gap assessment and KMP alignment through program stand-up, establishing compliant baseline security operations before transitioning routine maintenance to Security Specialists.
  • Prepare clients for annual DCSA Continuous Monitoring and Security Reviews, leading pre-audit self-inspections and driving corrective action plans to full closure.

Quality Control, Peer Review & Mentorship
  • Review and sign off on high-impact client deliverables, eAPP packages, and routine system actions in DISS/NBIS completed by Security Specialists, upholding audit-readiness and accuracy across all accounts.
  • Mentor Security Specialists on advanced compliance workflows, client relationship management, and DCSA interactions without carrying direct people-management responsibilities.
  • Establish and enforce quality assurance standards across all external client communications, security documentation, and official filings.

Operational Excellence & Product Feedback
  • Standardize recurring client challenges into reusable templates, playbooks, standard operating procedures (SOPs), and compliance checklists for the broader MSS team.
  • Feed recurring client needs and tooling gaps to the Group Lead and Digital.
  • Refine onboarding and self-inspection approaches so the team runs them consistently across clients.

What Success Looks Like in This Role
You independently run a portfolio of our most complex client accounts - guiding them through first-time facility clearances, FOCI mitigations (like TCPs or ECMPs), and high-priority incident reporting - ensuring seamless DCSA reviews without last-minute scrambles. When a client faces a reportable incident, security violation, or government review, you handle the interaction from start to finish under the client's appointed FSO, earning the trust of both client leadership and DCSA. The Security Specialists whose work you review produce higher-quality, audit-ready deliverables with fewer errors over time because your sign-off serves as active coaching. New clients you onboard reach a steady operational state faster because you establish a compliant, scalable foundation from day one.
Cross-Functional Expectations
You will work within the MSS team - mentoring Security Specialists and partnering with your Group Lead and the Senior Director of Solutions - as all MSS customer work is owned and delivered within MSS. Your collaboration will help balance portfolio workloads, address capacity constraints early, and share best practices across the team. Externally, you serve as the trusted operational bridge between client executives (such as appointed FSOs and SMOs) and government officials, translating complex regulatory requirements into practical, business-friendly execution.
The Skillset
  • 5+ years of personnel or industrial security experience, with a track record of owning client or program security work independently.
  • Mastery of DISS and NBIS and working depth in 32 CFR Part 117 (NISPOM), including self-inspections, incidents, and reporting.
  • Direct experience interacting with DCSA - reviews, reportable incidents, or violation response.
  • Sound judgment on gray-area security questions, with the ability to document a defensible rationale.
  • Clear communication and the credibility to review peers' work and represent Nooks to client leadership.

Preferred:
  • DCSA FSO Program Management certification and Security Professional Education Development (SPeD) Security Fundamentals Professional Certification (SFPC).
  • Experience with first-time facility clearance (FCL) sponsorship or Foreign Ownership, Control, or Influence (FOCI)-mitigated clients.
  • Prior work in a defense-tech, startup, or multi-client services environment.

Eligibility & Clearance
Candidates must be authorized to work in the United States. An active Secret security clearance is required.
Salary Range for all departments
Salary Range
$120,000-$135,000 USD

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