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Novatech.net

Client Onboarding Associate

Irving, TX · On-site

As we grow nationwide, we have a great opportunity for a Client Onboarding Associate. In this role, we are looking for client-focused, technically minded professionals that can be described as ...

Novatech.net

Client Onboarding Associate

Nashville, TN · On-site

As we grow nationwide, we have a great opportunity for a CLIENT ONBOARDING ASSOCIATE supporting clients in Nashville, TN. This is a warehouse role, with delivery, travel, and interaction with local ...

Novatech.net

Client Onboarding Associate

Irving, TX · On-site

As we grow nationwide, we have a great opportunity for a Client Onboarding Associate. In this role, we are looking for client-focused, technically minded professionals that can be described as ...

Harbourvest

Associate, Client Onboarding

Client Onboarding Associate For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our ...

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Client Onboarding Associate information

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How much do client onboarding associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for client onboarding associate in the United States is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.61 per hour, depending on experience, location, and employer.

What does a client onboarding associate do?

A Client Onboarding Associate is responsible for guiding new clients through the initial setup and integration process with a company’s products or services. This role involves collecting and verifying client information, ensuring all necessary documentation is completed, and coordinating with internal teams to facilitate a smooth transition. Client Onboarding Associates also address client questions, resolve any issues that may arise during onboarding, and help ensure a positive first experience. Their work is essential in building strong client relationships and setting the foundation for long-term customer satisfaction.

What are the key skills and qualifications needed to thrive as a client onboarding associate, and why are they important?

To thrive as a Client Onboarding Associate, you need strong organizational skills, attention to detail, and knowledge of client relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, onboarding software, and document management systems is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are valuable soft skills that set top performers apart. These skills ensure a smooth onboarding experience, build client trust, and contribute to long-term client satisfaction and retention.

What are some common challenges faced by client onboarding associates during the onboarding process, and how are they typically addressed?

Client Onboarding Associates often encounter challenges such as managing tight deadlines, handling complex regulatory requirements, and coordinating between multiple internal teams and clients. To address these, Associates typically rely on strong organizational skills, clear communication, and thorough documentation. Many organizations provide structured workflows and regular training to ensure compliance and efficiency, and teamwork is encouraged to resolve issues quickly and maintain a smooth onboarding experience for clients.

What is the difference between Client Onboarding Associate vs Client Relations Specialist?

AspectClient Onboarding AssociateClient Relations Specialist
CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires similar degrees; certifications in customer service or relationship management are a plus
Work EnvironmentUsually works in financial services, banking, or consulting firms, focusing on new client setupWorks across industries, maintaining ongoing client relationships and satisfaction
Employer & Industry UsageCommon in finance, banking, and professional services for onboarding new clientsUsed broadly in finance, tech, and service industries for client retention

The main difference is that a Client Onboarding Associate focuses on the initial setup and integration of new clients, ensuring a smooth onboarding process. In contrast, a Client Relations Specialist manages ongoing relationships, aiming to retain clients and enhance satisfaction after onboarding.

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Client Onboarding Associate jobs near you
Infographic showing various Client Onboarding Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $54,005 per year, or $26 per hour.

Client Onboarding Associate

Careers | Novatech

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 hours ago

Job description

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

As we grow nationwide, we have a great opportunity for a Client Onboarding Associate.  

In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive and collaborative.

Your Job:

  • Learning how to repair and troubleshoot copiers and network connectivity
  • Following procedures for removal and delivery of equipment
  • Installing equipment on-site and make necessary adjustments
  • Providing outstanding customer service to our clients
  • Inventory management
  • Demonstrates strong technical and customer relations skills
  • Performs basic network connectivity / installations
  • Accurately diagnose, repair and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers specifications
  • Identify the most cost-effective troubleshooting procedure

You’re Good at: 

  • Addressing customer concerns with a positive attitude while ensuring optimal outcomes
  • Learning new things quickly and solving problems
  • Shows interest in electronics, mechanics or computers
  • Noticing the details and going the extra mile
  • Effective problem solving, deductive reasoning, analytical and time management skills
  • Willingness to learn and be certified on products

You Bring to Novatech: 

  • Experience resolving customer issues
  • A proven attendance history and a strong desire to excel
  • Copier / printer service experience a plus
  • A valid driver’s license
  • Professional appearance and demeanor
  • Proficient verbal and written communication skills (use of company email for external customer communications).

You Must be Able to:

  • Lift, push or pull up to 100 pounds
  • Load trucks and vehicles
  • Stand up to 8 hours a day
  • Drive to client locations - company vehicle is provided to facilitate employee travel between job sites and personal use of company vehicle is not allowed.

Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.

  • Market competitive salary based upon experience
  • Mileage reimbursement program
  • Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
  • 401(k) plan with matching company contribution
  • Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and  Paid Maternal/Parental Leave
  • Employee Recognition Program

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

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