YOUR IMPACT As a Client Manager at OpenText, you will play a pivotal role in helping clients maximize the value of their investment in OpenText solutions while driving long-term business growth. This ...
YOUR IMPACT As a Client Manager at OpenText, you will play a pivotal role in helping clients maximize the value of their investment in OpenText solutions while driving long-term business growth. This ...
Client Relationship Manager We are seeking driven sales professional to join our dynamic, customer-focused team. In this role, you'll manage a portfolio of business customers while actively ...
Client Relationship Manager We are seeking driven sales professional to join our dynamic, customer-focused team. In this role, you'll manage a portfolio of business customers while actively ...
Client Relationship Manager
Kitchener, ON · On-site
Client Relationship Manager We are seeking driven sales professional to join our dynamic, customer-focused team. In this role, you'll manage a portfolio of business customers while actively ...
Client Relationship Manager
Kitchener, ON · On-site
Client Relationship Manager We are seeking driven sales professional to join our dynamic, customer-focused team. In this role, you'll manage a portfolio of business customers while actively ...
Client Solutions CoE Manager
Waterloo, ON · On-site
The Manager, Client Solutions CoE (Escalations) leads a team of Triage Analysts and Solutions Coordinators responsible for the intake, prioritization, coordination, and resolution of complex client ...
Client Solutions CoE Manager
Waterloo, ON · On-site
The Manager, Client Solutions CoE (Escalations) leads a team of Triage Analysts and Solutions Coordinators responsible for the intake, prioritization, coordination, and resolution of complex client ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Understand each client's needs and explain available benefit options * Guide clients through the enrollment process with professionalism and care * Build lasting relationships through exceptional ...
Build long-term relationships and client portfolios What Is Provided * Pre-qualified inbound leads (no cold calling) * Step-by-step training system (no experience required) * Remote work environment
Build long-term relationships and client portfolios What Is Provided * Pre-qualified inbound leads (no cold calling) * Step-by-step training system (no experience required) * Remote work environment
Client Operations Project Manager
Waterloo, ON · On-site
CA$46K - CA$70K/yr
We are hiring talent AI can't replace to help us shape the future of information management. Join us. OpenText's Global Technical Support (GTS) organization resolves millions of Client support ...
Client Operations Project Manager
Waterloo, ON · On-site
CA$46K - CA$70K/yr
We are hiring talent AI can't replace to help us shape the future of information management. Join us. OpenText's Global Technical Support (GTS) organization resolves millions of Client support ...
Client Operations Project Manager
Waterloo, ON · On-site
CA$46K - CA$70K/yr
As a key contributor, you will play an integral role in supporting the delivery of innovative information management solutions that enhance client experience, improve support operations, and drive ...
Client Operations Project Manager
Waterloo, ON · On-site
CA$46K - CA$70K/yr
As a key contributor, you will play an integral role in supporting the delivery of innovative information management solutions that enhance client experience, improve support operations, and drive ...
The successful candidate will act as a design resource, project manager, and/or client manager within the Municipal Process Water/Wastewater Group, on Canada-wide water and wastewater treatment ...
The successful candidate will act as a design resource, project manager, and/or client manager within the Municipal Process Water/Wastewater Group, on Canada-wide water and wastewater treatment ...
YOUR IMPACT A Program Manager role at OpenText is more than just a job-it's an opportunity to shape ... quality, client experience, and operational effectiveness. Facilitate process mapping, workflow ...
YOUR IMPACT A Program Manager role at OpenText is more than just a job-it's an opportunity to shape ... quality, client experience, and operational effectiveness. Facilitate process mapping, workflow ...
Portfolio Manager | Associate Portfolio Manager | Wealth Manager - SJF - Waterloo
Waterloo, ON · On-site
Client Relationship Management & Advice * Develop deep, long-term client relationships through ongoing life based discovery. * Gain an intimate understanding of clients' goals, circumstances, values ...
Portfolio Manager | Associate Portfolio Manager | Wealth Manager - SJF - Waterloo
Waterloo, ON · On-site
Client Relationship Management & Advice * Develop deep, long-term client relationships through ongoing life based discovery. * Gain an intimate understanding of clients' goals, circumstances, values ...
If you're putting in full effort but still earning the same paycheck every week... that's a problem. This opportunity removes the ceiling. You'll work with clients who have already expressed interest ...
If you're putting in full effort but still earning the same paycheck every week... that's a problem. This opportunity removes the ceiling. You'll work with clients who have already expressed interest ...
If you're putting in full effort but still earning the same paycheck every week... that's a problem. This opportunity removes the ceiling. You'll work with clients who have already expressed interest ...
If you're putting in full effort but still earning the same paycheck every week... that's a problem. This opportunity removes the ceiling. You'll work with clients who have already expressed interest ...
If you're putting in full effort but still earning the same paycheck every week... that's a problem. This opportunity removes the ceiling. You'll work with clients who have already expressed interest ...
If you're putting in full effort but still earning the same paycheck every week... that's a problem. This opportunity removes the ceiling. You'll work with clients who have already expressed interest ...
If you're putting in full effort but still earning the same paycheck every week... that's a problem. This opportunity removes the ceiling. You'll work with clients who have already expressed interest ...
If you're putting in full effort but still earning the same paycheck every week... that's a problem. This opportunity removes the ceiling. You'll work with clients who have already expressed interest ...
Client Manager information
What are the key skills and qualifications needed to thrive as a client manager, and why are they important?
To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.
What does a client manager do?
A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.
What is the difference between Client Manager vs Account Executive?
| Aspect | Client Manager | Account Executive |
|---|---|---|
| Primary Role | Maintains client relationships, ensures client satisfaction, manages ongoing accounts | Generates new business, acquires new clients, presents products/services |
| Required Skills | Customer service, communication, relationship management | Sales, negotiation, presentation skills |
| Work Environment | Long-term client engagement, account management teams | Sales pitches, client meetings, prospecting |
| Industry Usage | Common in consulting, marketing, tech | Common in sales, advertising, tech |
While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.
What are some common challenges client managers face when handling multiple client accounts simultaneously?
Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.
How to become a client manager?
To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications or training can also enhance job prospects.
Is a client manager a good job?
A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.
More about Client Manager jobs
What are the most commonly searched types of Client jobs in Waterloo, ON? The most popular types of Client jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Client Manager jobs? Cities near Waterloo, ON with the most Client Manager job openings:
Full-time
PTO
Posted 28 days ago
Job description
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
As a Client Manager at OpenText, you will play a pivotal role in helping clients maximize the value of their investment in OpenText solutions while driving long-term business growth. This is more than a relationship management role-it is an opportunity to become a trusted advisor, influencing client success strategies, identifying expansion opportunities, and delivering measurable business outcomes. By building executive-level partnerships and collaborating across Sales, Services, Support, Finance, and Legal teams, you will directly contribute to client retention, revenue growth, and the success of our client's digital transformation journeys.
WHAT THE ROLE OFFERS
Build and strengthen strategic client relationships, serving as the primary point of contact and trusted advisor for assigned accounts from manager to executive levels.
Drive retention, renewals, and revenue growth by positioning OpenText services, support programs, and identifying upsell and cross-sell opportunities.
Manage a portfolio of strategic accounts, conducting account planning and sales activities to achieve or exceed assigned revenue objectives.
Lead the renewal process end-to-end, including quoting, client outreach, negotiations, follow-up activities, and timely contract closure.
Partner with Sales, Services, Support, Finance, and other cross-functional teams to ensure seamless client experiences and consistent service delivery.
Monitor account health, maintain accurate sales records, forecast revenue, and track key client and business performance metrics.
Identify and develop new business opportunities within existing accounts and the broader client landscape to support future growth.
Lead client meetings and proactively manage escalations, collaborating with internal stakeholders to drive client satisfaction and continuous improvement.
WHAT YOU NEED TO SUCCEED
3-5 years of experience in a client-facing role within Sales, Client Success, Account Management, or a related field; software industry experience is an asset.
Proven ability to build, maintain, and grow post-sales client relationships while driving renewals, retention, and expansion opportunities.
Strong account management, consultative selling, and negotiation skills with a track record of achieving or exceeding revenue objectives.
Excellent communication, presentation, and interpersonal skills with the ability to engage and influence stakeholders from manager level through executive leadership.
Demonstrated ability to think critically, solve complex business challenges creatively, and make sound decisions independently.
Strong organizational skills with the ability to manage multiple priorities, balance competing deadlines, and thrive in a fast-paced environment.
Collaborative team player with a client-first mindset and experience working across cross-functional teams to achieve shared goals.
Professional, adaptable, and required to be fully bilingual (English/French), with a commitment to delivering exceptional client experiences and business outcomes.
ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. If you are passionate about building meaningful client relationships, driving business growth, and creating exceptional client experiences while making a measurable impact, this is an exciting opportunity to grow your career and help shape the success of some of the world's leading organizations
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $49,600 - $74,400; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
Employment Type: OTHER