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Client Manager Jobs in Ottawa, ON (NOW HIRING)

NFP Corp

Client Manager, Personal Insurance

Hamilton, ON · On-site

CA$50K - CA$70K/yr

We're looking for a Client Manager for our Digital Team, who primarily service our clients through live chat and email. The successful candidate will leverage their industry knowledge and expertise ...

New

Royal Bank of Canada

Private Client Associate

Ottawa, ON · On-site

CA$46K - CA$70K/yr

Manage all aspects of account opening and documentation and maintain client cash flows and balances * Maintain records and files and attend client meetings, as required * Proactively assist with ...

MedMatch Recruitment

Client Care Manager

Ottawa, ON

CA$70K - CA$90K/yr

Client Care Manager (RPN/RN) Relationship Builder | Community Connector | Healthcare Sales Are you an RPN or RN who loves building relationships just as much as providing care? Do you thrive in a ...

MedMatch Recruitment

Client Care Manager

Ottawa, ON · On-site

CA$70K - CA$90K/yr

Client Care Manager (RPN/RN) Relationship Builder | Community Connector | Healthcare Sales Are you an RPN or RN who loves building relationships just as much as providing care? Do you thrive in a ...

Xerox

Client Executive - IT Solutions

Ottawa, ON · Hybrid

As a Client Executive, you will be responsible for outside business-to-business (B2B) sales, managing the entire sales cycle, gaining new market share, and growing existing accounts. This is a ...

HW Partners

Tax Manager

Ottawa, ON · On-site

HW Partners is seeking a Tax Manager to join our dynamic team, guide client engagements, and help entrepreneurial businesses achieve their financial goals. Why Join HW Partners? * Leadership & Growth:

HW Partners

Accounting & Assurance Manager

Ottawa, ON · On-site

Manage multiple client engagements and play a key role in firm-wide initiatives. * Work-Life Balance: Extended December leave, four-day work weeks in July and August, flexible core hours, and four ...

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Client Manager information

What does a client manager do?

A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.

What are some common challenges client managers face when handling multiple client accounts simultaneously?

Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.

What are the key skills and qualifications needed to thrive as a client manager, and why are they important?

To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.

What is the difference between Client Manager vs Account Executive?

AspectClient ManagerAccount Executive
Primary RoleMaintains client relationships, ensures client satisfaction, manages ongoing accountsGenerates new business, acquires new clients, presents products/services
Required SkillsCustomer service, communication, relationship managementSales, negotiation, presentation skills
Work EnvironmentLong-term client engagement, account management teamsSales pitches, client meetings, prospecting
Industry UsageCommon in consulting, marketing, techCommon in sales, advertising, tech

While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.

How do I become a client manager?

To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications, such as Certified Client Management Professional (CCMP), can also enhance prospects.

Is a client manager a good job?

A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.

What is the role of a client manager?

A client manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring their satisfaction. They coordinate communication between clients and internal teams, often using CRM tools, and work to retain clients and identify opportunities for account growth.
More about Client Manager jobs

What are the most commonly searched types of Client jobs in Ottawa, ON?

The most popular types of Client jobs in Ottawa, ON are:

What cities near Ottawa, ON are hiring for Client Manager jobs?

Cities near Ottawa, ON with the most Client Manager job openings:

Client Manager jobs near you
Infographic showing various Client Manager job openings in Ottawa, ON as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Client Manager, Personal Insurance

NFP Corp

Hamilton, ON • On-site

CA$50K - CA$70K/yr

Full-time

Posted 2 days ago

New

Job description

Posting Description

Business Line: Personal Lines

Hours Per Week: 35 (Full-Time)

Location: Oshawa & Hamilton - Any, Hybrid

Job Duration: Full-Time, Permanent

Wage Transparency: The base salary range for this position is $50,000 to $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About the Role

Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support, or services you need, when you need them. We're looking for a Client Manager for our Digital Team, who primarily service our clients through live chat and email. The successful candidate will leverage their industry knowledge and expertise to provide front-line counseling to our clients about their personal insurance coverage that is geared to their unique needs and exposures.

What You'll Do

  • Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
  • Issue policies and changes on various insurer online portals; maintain professional and collaborative relationships with key underwriters
  • Review and process renewals, endorsements, and midterm changes; rewriting/remarketing where necessary to enhance the client experience
  • Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
  • Stay up to date with insurer partner products, offerings, and market intelligence
  • Correspond with clients through a variety of methods through our telephony system, including live chat, email and phone communication

What You Bring

  • RIBO License (Registered Insurance Brokers of Ontario) in good standing required; AB Gen 1 or another provincial license an asset
  • Typically, more than 3 years of industry and/or personal lines experience - preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
  • High level of adaptability and flexibility in a fast-paced environment while utilizing various methods of communication
  • Previous experience in a Contact Centre environment and/or digital role (chat, email) is an asset
  • Excellent technical aptitude skills are expected including fluency in broker management systems - EPIC, ARS and RingCentral fluency are an asset
  • Proven critical thinking skills with the ability to analyze and solve problems effectively
  • Ability to drive strong customer retention by providing a world-class customer experience
  • Exceptional quotation skills for cross-selling, upselling and remarketing
  • Ability to quickly learn the NFP business model and value proposition
  • Ability to work collaboratively with others, both in person and virtually
  • Strong written communication and typing skills
  • The ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset
  • Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations.

 

What's In It For You

NFP's PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

  • A hybrid environment approach that keeps the best interests of our staff and our clients in mind
  • Annual bonus plan for all employees
  • Matching RRSP plan of 5% of salary
  • Referral Commission Plan
  • Generous benefits plan including Health Care Spending Account starting on the first day of employment
  • Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
  • Reimbursement of license fees and professional membership dues
  • A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP, an Aon company is a big company - a growing, inclusive team of individuals supporting each other's passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we're dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, First Assist and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it's in our offices, on a call, out in the field or anywhere you can find us in the world, we're starting the conversations that create a more secure future for everyone. We are committed to creating an environment where everyone feels valued, respected and empowered to contribute. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

#NFPCANADA

Employment Type: FULL_TIME

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