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Client Manager Jobs in Hamilton, ON (NOW HIRING)

Xerox

Client Executive - IT Solutions

Ottawa, ON · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Client Executive, you will be responsible for outside business-to-business (B2B) sales, managing the entire sales cycle, gaining new market share, and growing existing accounts. This is a ...

Td

PIA Client Service Associate

Kitchener, ON

CA$43K - CA$56K/yr

Preferred candidate identified TD Private Wealth Management takes a sophisticated and holistic ... Provide a high level of client service which includes responding to phone, mail and ...

Talnt

Senior Tax Manager

Guelph, ON

$140K - $150K/yr

Manage a portfolio of tax clients, ensuring exceptional client service, quality, and timely engagement delivery. * Lead complex tax planning and advisory engagements while developing practical ...

People Corporation

Account Executive

Cambridge, ON · On-site

  • Retirement

Be the first point of contact for ongoing client needs * Define service standards with clients and manage account lifecycle according to set service agreement/commitment. Ensure service standards are ...

Hatch

Client Engagement Director

Mississauga, ON · On-site

CA$115K - CA$160K/yr

You will sit in the Client Engagement stream, supported by peers in the Proposal and Pursuit ... Guide Account Managers on account plan development and implementation * Serve as a business partner ...

Hatch

Client Engagement Director

Mississauga, ON · On-site

CA$115K - CA$160K/yr

You will sit in the Client Engagement stream, supported by peers in the Proposal and Pursuit ... Guide Account Managers on account plan development and implementation * Serve as a business partner ...

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All JobsClient JobsClient Manager JobsClient Manager Jobs in Hamilton, ON

Client Manager information

See Hamilton, ON salary details

$23.3K

$55.6K

$98.2K

How much do client manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client manager in Hamilton, ON is $55,572.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,916.00 and $66,110.00 per year, depending on experience, location, and employer.

What does a client manager do?

A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.

What are some common challenges client managers face when handling multiple client accounts simultaneously?

Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.

What are the key skills and qualifications needed to thrive as a client manager, and why are they important?

To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.

What is the difference between Client Manager vs Account Executive?

AspectClient ManagerAccount Executive
Primary RoleMaintains client relationships, ensures client satisfaction, manages ongoing accountsGenerates new business, acquires new clients, presents products/services
Required SkillsCustomer service, communication, relationship managementSales, negotiation, presentation skills
Work EnvironmentLong-term client engagement, account management teamsSales pitches, client meetings, prospecting
Industry UsageCommon in consulting, marketing, techCommon in sales, advertising, tech

While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.

How do I become a client manager?

To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications, such as Certified Client Management Professional (CCMP), can also enhance prospects.

Is a client manager a good job?

A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.

What is the role of a client manager?

A client manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring their satisfaction. They coordinate communication between clients and internal teams, often using CRM tools, and work to retain clients and identify opportunities for account growth.
More about Client Manager jobs

What are the most commonly searched types of Client jobs in Hamilton, ON?

The most popular types of Client jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Client Manager jobs?

Cities near Hamilton, ON with the most Client Manager job openings:

Client Manager jobs near you
Infographic showing various Client Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $55,572 per year, or $26.7 per hour.

Regional customs Manager, Client Service

Livingston International

Niagara On The Lake, ON • On-site

Full-time

Re-posted 12 days ago

Livingston International rating

7.7

Company rating: 7.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. 

 
JOB SUMMARY

Reporting to the Director, Client Service, this position is responsible for the overall service level management for all clients within their region.  Responsible for achieving team profitability, client retention, up-selling opportunities and client loyalty through performance management, training, coaching, mentoring and motivating staff.

KEY DUTIES & RESPONSIBILITIES
  • Train, motivate, mentor, coach and manage the overall performance of staff members to achieve results.
  • Ensures delivery of exceptional client service to foster and enhance superior client relationships within the region.
  • Drive the revenue, profitability, retention, and client satisfaction to ensure the region meets or exceeds its targets. Review attainment vs. target for the region and develop corrective actions where necessary.
  • Analyze data and run reports for clients within the region to identify trends and patterns, track lost business, determine and resolve root cause issues and increase client satisfaction and loyalty. 
  • Manage and control the use of systems and technology, such as the Customer Relationship Management (CRM) tools, to drive efficiency in all client service operations. Monitor and report service level statistics and other key performance indicators.
  • Develop processes and procedures to achieve regional goals and objectives.
  • Conduct root-cause analysis and create scalable solutions to resolve systemic issues or service delivery deficiencies. 
  • Create and foster partnerships with other internal departments to resolve cross-functional communication or cooperation difficulties.
  • Assist direct reports with challenging barriers and obstacles they may encounter.
  • Maintain appropriate balance between client service and up-selling activities/sales focused revenue growth.
  • Attend client visits with the Client Service Mangers as required.
  • Complete annual performance reviews with direct reports.
  • Perform other related duties as assigned by management.
  • Adhere to established policies and procedures.
     
KNOWLEDGE & SKILLS
  • Excellent interpersonal skills. Ability to develop and maintain deep, consultative relationships with external and internal clients.
  • Good communication skills (both written and verbal).
  • Knowledge and experience with project management methodology and techniques.
  • Excellent problem solving and conflict resolution skills.
  • The ability to make and execute effective decisions based on factual content.
  • Comfortable preparing and making presentations to small and large audiences.
  • Ability to be self-motivated, creative and work in a challenging and stressful environment.
  • Ability to prioritize, plan and schedule activities.
  • Excellent understanding of customs brokerage process, procedures, regulations, and regulatory requirements.
  • Working knowledge of Microsoft Office software (MS Word, MS Excel, MS PowerPoint) and Customer Relationship Management tools.
WORK EXPERIENCE - MINIMUM REQUIRED
6 years of related experience
EDUCATION
Required: Bachelors Degree or equivalent
CERTIFICATIONS DESCRIPTION
COMPETENCIES
Business Acumen and Straight Talk
Leading and Developing
Inclusion and Collaboration
Customer First Focus
Agility
Accountability

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.  

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is cad 84,455-127,000 CAD. Actual compensation will be determined based on these factors and may vary accordingly. 

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application.  In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.

Job Type: Full Time 

Location: HomeOffice Ontario

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