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Client Implementation Project Manager Jobs in Cleveland, OH

Drips

Client Success Project Manager

Cleveland, OH · On-site

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first ...

New

RoviSys

MES Project Manager

Aurora, OH

$90K - $140K/yr

Ideate and implement project management frameworks and best practices. * Bachelors Degree in ... Ability to present key project execution plan highlights and differentiators for client proposal ...

FIT Technologies

Project Manager

Cleveland, OH · On-site

$60K - $75K/yr

... client expectations • Conduct post-project analysis upon project completion to ensure continuous project improvement.  • Design and implement improvements for the project management process.  ...

HNTB

Project Manager

Cleveland, OH · On-site

$126K - $198K/yr

Leveraging the Office Management Team to assist in implementing HNTB Sophisticated processes as applicable to the project. * Interfacing with your client-level peer on a smaller project or task order.

Echo Health Inc

Project Manager

Westlake, OH · On-site

... client expectations are consistently exceeded. If you're someone who enjoys working in a fast-paced ... implementation of Scrum/Agile processes and methodologies. Qualifications to Be a Project Manager ...

Ds Architecture

PROJECT MANAGER

Cleveland, OH · On-site

Experience in client coordination and presentations * Experience in consultant coordination and ... Exceptional communication and leadership skills to develop and implement a "team approach" as well ...

New

Amteck, LLC

Project Manager

Oakwood Village, OH

Build and maintain strong client relationships while ensuring exceptional customer service * Manage ... Lead pull-planning sessions and implement production tracking strategies * Oversee quality ...

Precision System Design Inc.

IT Project Manager

Cleveland, OH · On-site

$95K - $112K/yr

Our direct, F100 client is looking to hire several REMOTE IT Project Managers (titled internally as ... infrastructure and implementation projects following a range of methodologies (from hybrid ...

Robert Half

Project Manager

Westlake, OH · On-site

... implementation planning to help ensure efficient and timely project delivery. • Identify ... a client-facing environment. • Strong knowledge of project management practices, including ...

PNC Bank

Project Manager

Cleveland, OH · On-site

$40K - $87K/yr

Manages single project from original concept through final implementation and post-project assessment. Project may require a partnership with multiple segments or channels. Accountable for meeting ...

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All JobsClient Implementation Project JobsClient Implementation Project Manager JobsClient Implementation Project Manager Jobs in Cleveland, OH

Client Implementation Project Manager information

See Cleveland, OH salary details

$39.8K

$109.1K

$181.4K

How much do client implementation project manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for client implementation project manager in Cleveland, OH is $109,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,600.00 and $136,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Implementation Project Manager, and why are they important?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What is a Client Implementation Project Manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by Client Implementation Project Managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.
What are popular job titles related to Client Implementation Project Manager jobs in Cleveland, OH? For Client Implementation Project Manager jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Client Implementation Project Manager jobs in Cleveland, OH look for? The top searched job categories for Client Implementation Project Manager jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Client Implementation Project Manager jobs? Cities near Cleveland, OH with the most Client Implementation Project Manager job openings:
Client Implementation Project Manager jobs near you
Infographic showing various Client Implementation Project Manager job openings in Cleveland, OH as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $109,092 per year, or $52.4 per hour.
Client Success Project Manager

Client Success Project Manager

Drips

Cleveland, OH • On-site

Full-time

Posted 2 days ago

New

Job description

Role Overview
At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first touchpoints from the Client Success team, the CSPM drives timelines, coordinates deliverables, and ensures a seamless transition from Sales to long-term Client Success.
This role requires a strong understanding of the client's business problem, the solution designed during sales, and the high-level technical requirements for integration. The CSPM collaborates cross-functionally with Sales, Client Success, Product, Development/QA, and Support teams to deliver successful client outcomes.
Success in this role is measured by the ability to deliver efficient, high-quality implementations that meet client objectives and set the stage for long-term growth
Project Leadership
  • Translate client goals into actionable internal and client-facing project plans.
  • Define and communicate project objectives clearly to all stakeholders.
  • Create standardized deliverables summarizing key project details.
  • Co-host client-facing kickoff meetings, design workshops, and technical implementation sessions, ensuring productive discussions and clear outcomes.

Project Planning
  • Develop realistic project timelines that align with contracted deliverables and cross-functional workflows/SLAs.
  • Anticipate potential risks, scope changes, and dependencies to keep projects on track.

Project Communication
  • Host weekly internal and client-facing project meetings.
  • Monitor and communicate project status, risks, issues, and priorities to stakeholders.
  • Enforce accountability for task ownership across team members.
  • Ensure the right participants are prepared for each meeting, from technical discussions to executive-level updates.
  • Prepare and distribute meeting notes, track action items, and maintain up-to-date project plans in onboarding systems.
  • Manage ongoing alignment and communication across internal teams and client stakeholders to ensure onboarding success

Day-to-Day & Ongoing Responsibilities
Weekly
  • Host or attend internal and client-facing project syncs.
  • Update onboarding trackers and project documentation in Salesforce (SFDC).
  • Prepare kickoff decks, conversation design materials, and other supporting project documents in partnership with internal teams.
  • Manage and organize client documentation in SharePoint.
  • Support Customer Success Managers (CSMs) with project approvals, agendas, and deliverables.
  • Escalate timeline risks.

Bi-Weekly
  • 1:1 check-ins with manager.
  • Participate in CSM/CIM Team Meetings.
  • Review and update goals in Rippling.

Other
  • Monthly: 1:1 with department head.
  • Quarterly: All-Hands & Birthday Anniversary Toasts.
  • Ad hoc: Cross departmental trainings.

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