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Client Experience Manager Jobs in Spring, TX (NOW HIRING)

Key responsibilities include leading the Client Management Process and partnering across the enterprise to provide a Branded Client Experience, including access to the full array of Private Bank and ...

Key responsibilities include leading the Client Management Process and partnering across the enterprise to provide a Branded Client Experience, including access to the full array of Private Bank and ...

Qualifications Required Education, Experience, and Qualifications • Minimum of 5+ years of experience in client services, account management, or business development in an Architecture, Engineering ...

Qualifications Required Education, Experience, and Qualifications Minimum of 5+ years of experience in client services, account management, or business development in an Architecture, Engineering, or ...

Qualifications Required Education, Experience, and Qualifications Minimum of 5+ years of experience in client services, account management, or business development in an Architecture, Engineering, or ...

Qualifications Required Education, Experience, and Qualifications • Minimum of 5+ years of experience in client services, account management, or business development in an Architecture, Engineering ...

Required Education, Experience, and Qualifications • Minimum of 5+ years of experience in client services, account management, or business development in an Architecture, Engineering, or ...

Qualifications Required Education, Experience, and Qualifications • Minimum of 5+ years of experience in client services, account management, or business development in an Architecture, Engineering ...

Client Operations Manager

Houston, TX · Hybrid

$145K - $155K/yr

Employee stock purchase plan Your Role The Client Operations Manager (COM) provides proactive ... Champion a culture of accountability, innovation, and operational excellence The Experience You ...

Proven experience managing client relationships or customer success , preferably in technology or managed print services * Strong project management experience working with cross-functional teams

Minimum of two (2) years of experience driving operational goals * Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired ...

Minimum of two (2) years of experience driving operational goals * Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired ...

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Client Experience Manager information

See Spring, TX salary details

$24.9K

$51.7K

$93.4K

How much do client experience manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for client experience manager in Spring, TX is $51,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,100.00 and $54,700.00 per year, depending on experience, location, and employer.

What is the role of a CEM?

A Client Experience Manager (CEM) is responsible for ensuring clients have positive interactions with a company by managing relationships, addressing concerns, and improving service quality. They often analyze customer feedback, coordinate with teams, and implement strategies to enhance overall client satisfaction and loyalty.

What does a client experience manager do?

A client experience manager oversees interactions between a company and its clients to ensure satisfaction and loyalty. They analyze client feedback, coordinate with teams to improve service quality, and develop strategies to enhance the overall customer experience, often using tools like CRM software. Strong communication and problem-solving skills are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

Is CX a good career?

A career as a Client Experience Manager involves improving customer satisfaction and loyalty through communication, problem-solving, and data analysis. It is a growing field with opportunities across various industries, often requiring skills in relationship management and familiarity with customer feedback tools. The role can offer advancement into leadership positions and requires strong interpersonal and organizational skills.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What qualifications are needed for a CSM role?

A Client Experience Manager (CSM) typically needs a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or client relations is often required, and familiarity with customer management tools like CRM software can be beneficial.
What job categories do people searching Client Experience Manager jobs in Spring, TX look for? The top searched job categories for Client Experience Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Client Experience Manager jobs? Cities near Spring, TX with the most Client Experience Manager job openings:
Infographic showing various Client Experience Manager job openings in Spring, TX as of June 2026, with employment types broken down into 4% As Needed, 84% Full Time, 8% Part Time, and 4% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,735 per year, or $24.9 per hour.

Private Client Advisor

Bank of America

Houston, TX • On-site

Full-time

Posted 7 days ago


Job description

Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for acquiring new clients, deepening client relationships, and building upon an internal and external network to achieve business development goals. Key responsibilities include leading the Client Management Process and partnering across the enterprise to provide a Branded Client Experience, including access to the full array of Private Bank and the bank's capabilities and services to meet specific client needs. Job expectations include ensuring retention of clients. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities:
  • Leads the Client Process Management Process within the client team to identify new business development opportunities
  • Sources new clients in alignment with the bank's established risk appetite
  • Leads the client team to deliver meaningful interactions and a Branded Client Experience
  • Develops an in-depth understanding of clients' needs, preferences, and overall wealth strategy, being responsive to changes in the business environment and/or with client needs
  • Advocates for clients and prospects as their trusted advisor, providing integrated recommendations including wealth structuring, credit facilities, banking, and asset management
  • Encourages use and adoption of digital capabilities to enhance the client and client team experience
  • Builds relationships with internal and external partners and centers of influence

Required skills:
  • 10+ years of private banking or complex financial services experience OR equivalent financial services/business experience
  • Responsible for driving new business development for target client segment ($3MM++ investable assets)
  • Present to clients a holistic approach, leveraging the entire Private Bank platform
  • A high touch, client-focused individual with exceptional interpersonal skills
  • A leader who recognizes opportunities for client engagement and proactively acts upon them for the betterment of the client
  • Ability to influence; proactively asks for and closes business
  • Solutions oriented; sales and financial aptitude a must
  • Must be a skilled negotiator
  • Ability to work and identify the need for team specialists; collaborate closely with other team members
  • Takes on a leadership role on the team and within the business community
  • Series 7, 63 and 65 (or Series 7 and 66) required (may gain licenses after start - unlicensed candidates may be considered if willing to obtain licenses within 90 days of start date)

Desired skills:
  • MBA or Post-Graduate Degree preferred
  • CFP, CPA, CFA, CTFA, CFM or JD a significant plus

Skills:
  • Business Development
  • Client Management
  • Client Solutions Advisory
  • Prospecting
  • Wealth Planning
  • Analytical Thinking
  • Oral Communications
  • Referral Management
  • Relationship Building
  • Risk Management
  • Active Listening
  • Attention to Detail
  • Collaboration
  • Decision Making
  • Loan Structuring

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40