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Client Concierge Jobs (NOW HIRING)

FASHIONPHILE

Supervisor, Client Concierge

Lehi, UT · On-site

This role focuses on delivering exceptional luxury service and fostering client retention and loyalty via calls, site chats, video chats, texts, and emails. The Concierge Supervisor collaborates with ...

Fashionphile

Supervisor, Client Concierge

Lehi, UT

This role focuses on delivering exceptional luxury service and fostering client retention and loyalty via calls, site chats, video chats, texts, and emails. The Concierge Supervisor collaborates with ...

Maiden Home

Client Concierge Specialist

Manhattan, NY · On-site

As a Client Concierge Specialist, you'll be the first point of contact for many of our clients and designers. You'll bring warmth, clarity, and steady judgment to every interaction--making it easy ...

Arrivia

Travel Operations & Client Concierge

Tucson, AZ · On-site

$37K/yr

As a Travel Operations & Client Concierge , you will partner closely with our Travel Advisors to deliver flawless, stress-free vacation experiences for our clients. From the moment a trip is booked ...

Maiden Home

Client Concierge Specialist

Manhattan, NY · On-site

$65K - $75K/yr

As a Client Concierge Specialist, you'll be the first point of contact for many of our clients and designers. You'll bring warmth, clarity, and steady judgment to every interaction-making it easy for ...

Arrivia

Travel Operations & Client Concierge

Tucson, AZ · On-site

$37K/yr

As a Travel Operations & Client Concierge , you will partner closely with our Travel Advisors to deliver flawless, stress-free vacation experiences for our clients. From the moment a trip is booked ...

Fashionfile

Contact Center Concierge I

$20/hr

Client Concierge FASHIONPHILE is more than just fashion -- we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of ...

Secret Med Spa

Client Concierge: Part Time

Tyler, TX · On-site

$14.50 - $18.75/hr

Work closely with the Mid-Level Providers as needed for client care. * May assist to train peers and new hires, to ensure Company standards * Maintain strict medical protocols for all laser services ...

Secret Med Spa

Client Concierge Part Time

The Woodlands, TX · On-site

$13.75 - $17.75/hr

... client confidentiality in accordance with HIPAA regulations and company policy • Must maintain a high level of integrity with a strong ethical foundation • Must have sound judgment, problem ...

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How much do client concierge jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for client concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client concierge?

To thrive as a Client Concierge, you need strong interpersonal skills, customer service experience, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, scheduling systems, and communication platforms is typically required. Excellent listening skills, attention to detail, and a proactive attitude help individuals excel in this client-focused role. These competencies are crucial for creating a positive client experience and ensuring seamless service delivery.

What does a client concierge do?

A typical day for a Client Concierge involves greeting and assisting clients, managing appointments, responding to inquiries, and ensuring clients have a seamless and positive experience from start to finish. You may work closely with other departments, such as sales, operations, or hospitality teams, to coordinate services and resolve any client concerns efficiently. The role often requires juggling multiple tasks while maintaining a calm and welcoming demeanor. This dynamic environment is ideal for individuals who enjoy building relationships and handling a variety of client needs throughout the day.

What is a client concierge?

A Client Concierge is a professional who provides personalized assistance and exceptional customer service to clients. They serve as the main point of contact, addressing inquiries, scheduling appointments, and ensuring a smooth and enjoyable experience. This role is common in industries such as hospitality, healthcare, and luxury services, where attention to detail and client satisfaction are top priorities. Client Concierges must have strong communication skills, a proactive attitude, and a deep understanding of the client’s needs.

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Client Concierge jobs near you
Infographic showing various Client Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, and 7% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Supervisor, Client Concierge

FASHIONPHILE

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Fashionphile rating

9.1

Company rating: 9.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
The FASHIONPHILE Contact Center Supervisor is a key leader who guides and inspires a high-performing team of Client Concierges in a busy contact center. This role focuses on delivering exceptional luxury service and fostering client retention and loyalty via calls, site chats, video chats, texts, and emails. The Concierge Supervisor collaborates with cross-functional teams, monitors performance metrics, and champions department goals, while cultivating a culture of excellence and driving continuous improvement to enhance the overall customer experience. Work schedule is Wednesday - Sunday, and must be located in Nevada or Utah.
Responsibilities include
  • Lead and mentor the Concierge team: Guide and inspire a collaborative team environment, promoting exceptional customer service and professional development.
  • Track and analyze performance metrics: Monitor service volume, quality assurance, customer retention, and response timeliness to drive continuous improvement and ensure team goals are met.
  • Develop and implement training programs: Create and execute training programs to 1) onboard new team members and 2) update both the Concierge team and the broader client-facing team members on products, services, customer response and service strategies, and operational procedures, ensuring consistent, high-quality service delivery
  • Address escalated cases: Effectively address and resolve escalated cases, ensuring client satisfaction and swift issue resolution. This includes serving as the second point of contact for customer issues and owning the resolution of BBB complaints and negative customer reviews in partnership with the CX strategy team.  
  • Contribute to continuous improvement: Leveraging contact data, identify trends in contact drivers and resolution time to develop and implement service enhancements and customer experience optimizations.
  • Cross-Functional Collaboration: Collaborate with other departments to align team performance with overall company objectives and advocate for a superior client experience.
What We’re Looking For
  • 5 years of experience in customer service/contact center/retail
  • 2 years of leadership or supervisor experience
  • Ability to work weekends
  • Proficiency in Salesforce, RingCentral, Powerfront & Google Suite
  • Analytical approach to driving continuous improvements, including a focus on Quality Assurance
  • Experience in eCommerce, luxury retail, or the luxury resale industry
  • Understanding of multi-channel customer service delivery across calls, site chat, video chat, text, and email
  • Proven ability to innovate and develop creative solutions to complex customer challenges
  • Experience in leading teams through periods of change or growth
  • Proven track record in coaching and cultivating team members
  • Thorough familiarity with quality assurance practices
  • Ability to work on-site with flexible shifts, including weekends, holidays, and evenings

 

What We Offer

  • Medical, Dental and Vision Coverage
  • FSA options for Medical, Dependent Care & Commuter Benefits 
  • Paid Time off, Paid Sick Time, and Paid Holidays 
  • 401(k) with generous match program 
  • Free Life Insurance and AD&D
  • Long Term Disability Insurance
  • Employee Discount
Payscale

FASHIONPHILE reasonably expects the range to be $55,000-$62,000 for this position in our remote location and offers an Annual Bonus Opportunity aligned to our Supervisor level. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law. 

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