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Client Concierge Jobs in Michigan (NOW HIRING)

JAMS, Inc.

Case & Client Experience Coordinator

Detroit, MI · Hybrid

$19 - $25.75/hr

Provides a high level of concierge service and administrative support to internal and external ... Assists the Manager, Client Experience in supporting multiple Resolution Centers. Performs all ...

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All JobsClient Concierge JobsClient Concierge Jobs in Michigan

Client Concierge information

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How much do client concierge jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for client concierge in Michigan is $15.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Client Concierge position, and why are they important?

To thrive as a Client Concierge, you need strong interpersonal skills, customer service experience, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, scheduling systems, and communication platforms is typically required. Excellent listening skills, attention to detail, and a proactive attitude help individuals excel in this client-focused role. These competencies are crucial for creating a positive client experience and ensuring seamless service delivery.

What does a typical day look like for a Client Concierge?

A typical day for a Client Concierge involves greeting and assisting clients, managing appointments, responding to inquiries, and ensuring clients have a seamless and positive experience from start to finish. You may work closely with other departments, such as sales, operations, or hospitality teams, to coordinate services and resolve any client concerns efficiently. The role often requires juggling multiple tasks while maintaining a calm and welcoming demeanor. This dynamic environment is ideal for individuals who enjoy building relationships and handling a variety of client needs throughout the day.

What qualifications do I need to be a concierge?

To be a client concierge, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and the ability to handle multiple tasks efficiently. Experience in hospitality, tourism, or customer service is often preferred, and familiarity with reservation systems or relevant software can be beneficial.

What does a concierge get paid?

The average salary for a client concierge ranges from $30,000 to $50,000 per year, depending on experience, location, and the specific industry. Some concierges earn additional tips or bonuses, especially in hospitality or luxury services, and strong customer service skills can influence earning potential.

How can I make 2000 a week working from home?

A Client Concierge can potentially earn $2,000 a week by providing high-quality customer service, managing client relationships, and offering personalized support remotely. Achieving this income level may require building a strong client base, gaining experience, and working full-time hours, often supplemented by skills in communication, organization, and familiarity with customer management tools.

What does client concierge mean?

A client concierge is a professional who provides personalized assistance and support to clients, ensuring their needs are met efficiently. The role often involves managing appointments, addressing inquiries, and coordinating services to enhance the client experience, typically requiring strong communication and organizational skills.

What is a Client Concierge job?

A Client Concierge is a professional who provides personalized assistance and exceptional customer service to clients. They serve as the main point of contact, addressing inquiries, scheduling appointments, and ensuring a smooth and enjoyable experience. This role is common in industries such as hospitality, healthcare, and luxury services, where attention to detail and client satisfaction are top priorities. Client Concierges must have strong communication skills, a proactive attitude, and a deep understanding of the client’s needs.

What are popular job titles related to Client Concierge jobs in Michigan? For Client Concierge jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Concierge jobs in Michigan look for? The top searched job categories for Client Concierge jobs in Michigan are:
Client Concierge jobs near you
Infographic showing various Client Concierge job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,849 per year, or $15.8 per hour.

Client Services Concierge

Build My Great Team

Southfield, MI • On-site

$55K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

The Law Offices of Joumana Kayrouz

Southfield, Michigan | On-site | Full-Time

Client-First Experience | Plaintiff Personal Injury Law Firm | High-Touch Service

Are you the kind of person who makes everyone who calls or walks in feel genuinely taken care of?

Do you want a role where strong client service is the actual work, not an afterthought squeezed in around other tasks?

The Law Offices of Joumana Kayrouz is looking for a Client Services Concierge to be the welcoming face and voice of the firm. Our clients are people who have been injured and are going through a stressful chapter of their lives. Your job is to make every interaction with the firm feel professional, warm, and reassuring, from the first phone call through the life of the case.

This role is built for someone who is organized, calm under pressure, and naturally good with people. You will work closely with the owner as her right-hand client relationship manager, helping triage client matters, de-escalate difficult situations, and make sure clients feel informed and supported at every step.

What You’ll Be Doing
  • Greet clients and visitors and make sure they feel welcome and comfortable
  • Answer and route incoming calls promptly and professionally
  • Handle new client inquiries with care, gather the right information, and connect callers to the appropriate team member
  • Keep clients informed with status updates, appointment reminders, and follow-up calls
  • Schedule appointments, calls, and meetings for attorneys and staff
  • Maintain accurate client contact details and case notes in the firm’s systems
  • Coordinate with attorneys, paralegals, and case managers so client questions are answered quickly
  • Manage front-desk operations, mail, deliveries, and overall office presentation
  • Assist with intake paperwork and make sure new clients understand their next steps
  • Handle sensitive client situations with discretion, patience, and compassion — including de-escalating upset or anxious clients

Requirements

  • High-level customer service experience — backgrounds in luxury hospitality (for example, Ritz-Carlton or Four Seasons-caliber service), executive-level guest relations, or comparable high-touch client environments are strongly preferred
  • Warm, polished phone and in-person manner
  • Strong organization and the ability to juggle calls, scheduling, and follow-ups without dropping details
  • Clear written and verbal communication
  • Comfort working in a fast-paced, high-standards environment
  • Reliable, punctual, and discreet with confidential information
  • Bilingual ability in Arabic or Spanish is a plus given the firm’s client base
  • Basic computer skills and a willingness to learn the firm’s case management software
  • Personal injury or law firm experience is a plus but not required — service excellence matters more than legal background

Benefits

Why You’ll Enjoy Working Here

The firm has built a respected reputation in Michigan for strong advocacy and client trust. As Client Services Concierge, you are central to that reputation. Clients form their first impression of the firm through you.

You will work with a team that values responsiveness, professionalism, and real care for clients. For someone who takes pride in service and wants stability, steady work, and a clear place on the team, this is a meaningful role with room to grow.

Compensation & Benefits

  • Base salary: $55,000 to $85,000, commensurate with experience
  • Medical, dental, and vision coverage
  • Paid time off and holidays
  • Bonus eligibility, retirement, and any additional benefits to be confirmed

How to Apply

We welcome your application if you are a service-minded professional who wants to support injured clients and contribute to a high-performing legal team.

Please submit your resume and a brief note of interest. All inquiries will be held in confidence.

Thank you for your interest in The Law Offices of Joumana Kayrouz. We truly value the time and thought you invest in your application and will contact candidates who best meet the qualifications.

Equal Opportunity Employer

The Law Offices of Joumana Kayrouz is an equal opportunity employer. We are committed to a workplace free of discrimination and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.