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Client Concierge Jobs in Michigan (NOW HIRING)

JAMS, Inc.

Case & Client Experience Coordinator

Detroit, MI · Hybrid

$19 - $25.75/hr

Provides a high level of concierge service and administrative support to internal and external ... Assists the Manager, Client Experience in supporting multiple Resolution Centers. Performs all ...

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How much do client concierge jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for client concierge in Michigan is $15.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client concierge?

To thrive as a Client Concierge, you need strong interpersonal skills, customer service experience, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, scheduling systems, and communication platforms is typically required. Excellent listening skills, attention to detail, and a proactive attitude help individuals excel in this client-focused role. These competencies are crucial for creating a positive client experience and ensuring seamless service delivery.

What does a client concierge do?

A typical day for a Client Concierge involves greeting and assisting clients, managing appointments, responding to inquiries, and ensuring clients have a seamless and positive experience from start to finish. You may work closely with other departments, such as sales, operations, or hospitality teams, to coordinate services and resolve any client concerns efficiently. The role often requires juggling multiple tasks while maintaining a calm and welcoming demeanor. This dynamic environment is ideal for individuals who enjoy building relationships and handling a variety of client needs throughout the day.

What is a client concierge?

A Client Concierge is a professional who provides personalized assistance and exceptional customer service to clients. They serve as the main point of contact, addressing inquiries, scheduling appointments, and ensuring a smooth and enjoyable experience. This role is common in industries such as hospitality, healthcare, and luxury services, where attention to detail and client satisfaction are top priorities. Client Concierges must have strong communication skills, a proactive attitude, and a deep understanding of the client’s needs.

What are popular job titles related to Client Concierge jobs in Michigan?

For Client Concierge jobs in Michigan, the most frequently searched job titles are:

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The top searched job categories for Client Concierge jobs in Michigan are:

Client Concierge jobs near you
Infographic showing various Client Concierge job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 12% Part Time, 1% Temporary, and 7% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $32,849 per year, or $15.8 per hour.

Case & Client Experience Coordinator

JAMS, Inc.

Detroit, MI • Hybrid

$19 - $25.75/hr

Full-time

Re-posted 10 days ago

Job description

Overview

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

A Brief OverviewProvides support to the case management (CM) team to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides a high level of concierge service and administrative support to internal and external clients. Maintains Resolution Center appearance and provides base-level case support; Assists the Manager, Client Experience in supporting multiple Resolution Centers. Performs all tasks accurately and with an appropriate sense of urgency.

Responsibilities

What you will do

  • Supports Case Managers, clients and Panelists throughout the entire life cycle of a case. Communicates and meets with the Case Managers and local managers to discuss case issues. Serves as Case Manager apprentice on mediations and is competent to cover a Case Manager's desk in their absence when appropriate.
  • Provides professional concierge-level client services (e.g., client and neutral check-in, room assignments, front desk logistics, and responsibilities). Assists in the moderation of hybrid hearings, answers rollover calls and routes inquiries as appropriate, provides administrative support for Case Managers and Panelists.
  • Coordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online sessions). Supports all clients with technological needs, addresses assistance requests and troubleshoots inquiries throughout the day. Liaises with the IT department for tech support and logistics.
  • Performs administrative tasks, prepares and distributes mail, maintains document retention, and ensures supplies are available for internal and external clients as necessary. Assists on additional projects and participates in committees as designated by their manager. Provides touchpoints to clients as instructed by management to ensure that their local Resolution Center ("RC") is prepared to satisfy the clients' needs.
  • Maintains facilities, including liaising with building management, security and janitorial staff. Partners with management to address facility issues including but not limited to repair requests.
  • Coordinates food and beverage service (e.g., cafes, snacks, and beverages), restocks, cleans, and oversees the set-up and breakdown of lunch buffets.
  • Other duties as assigned within similar scope.
Qualifications

Qualifications

  • Bachelor's Degree in a related discipline. Preferred
  • 2-4 years of working in a legal administrative or assistant role. Required
  • 2-4 years of working in legal and client service role. Plus
  • Proficiency in all ADR processes and procedures. (Preferred proficiency)
  • Knowledge of Panelists' practice preferences in the local Resolution Center (RC). (Preferred proficiency)
  • Computer literate and proficient in all software programs required for the position. (Required proficiency)
  • Verbal and written communication skills. (Required proficiency)
Employment Type: FULL_TIME

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