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Resorts In Concierge Jobs in Michigan (NOW HIRING)

AHC HOSPITALITY

Front Desk Agent

Grand Rapids, MI · On-site

$13.25 - $16.75/hr

We invest in supporting your growth and are a company who sees your success as our success. Choose ... concierge services, and occasionally assisting the bellstand. We are looking for a professional ...

AHC HOSPITALITY

Front Desk Agent

Grand Rapids, MI · On-site

$13.75 - $17.25/hr

We invest in supporting your growth and are a company who sees your success as our success. Choose ... concierge services, and occasionally assisting the bellstand. We are looking for a professional ...

Cabela's

CLUB Customer Service Outfitter

Dundee, MI · On-site

Provides daily feedback and reports in a timely and accurate manner. * Provides peer coaching ... Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation ...

AHC HOSPITALITY

Margaux Host

Grand Rapids, MI · On-site

... resorts. Our team members provide exceptional experiences that delight our guests at every ... We invest in supporting your growth and are a company who sees your success as our success. Choose ...

AHC HOSPITALITY

Margaux Host

Grand Rapids, MI · On-site

... resorts. Our team members provide exceptional experiences that delight our guests at every ... We invest in supporting your growth and are a company who sees your success as our success. Choose ...

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Resorts In Concierge information

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

Do hotel resorts in concierge make good money?

Concierge staff at hotel resorts can earn a wide range of salaries depending on experience, location, and the resort's size. Entry-level concierges typically earn hourly wages plus tips, while experienced concierges in luxury resorts can make higher salaries and additional income through gratuities. Overall, the compensation is generally considered moderate but can be supplemented by tips and bonuses.

How do I become a resorts in concierge?

To become a resorts in concierge, candidates typically need a high school diploma or equivalent, excellent customer service skills, and previous experience in hospitality or customer service roles. Some employers prefer candidates with certifications in hospitality or tourism, and fluency in multiple languages can be an advantage. On-the-job training is common, and strong communication and problem-solving skills are essential for success in this role.

How much do you get paid as a Resorts In Concierge?

A Resorts Concierge typically earns between $12 and $25 per hour, with annual salaries ranging from approximately $25,000 to $50,000 depending on experience, location, and employer. Compensation may also include tips and benefits, and strong customer service skills are essential for success in this role.

What does a resorts in concierge do?

A resorts concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities to enhance their stay. They need strong communication skills, local knowledge, and often use reservation or guest management systems to fulfill guest requests efficiently.

What are popular job titles related to Resorts In Concierge jobs in Michigan?

For Resorts In Concierge jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Resorts In Concierge jobs in Michigan look for?

The top searched job categories for Resorts In Concierge jobs in Michigan are:

What cities in Michigan are hiring for Resorts In Concierge jobs?

Cities in Michigan with the most Resorts In Concierge job openings:

Resorts In Concierge jobs near you

JW Marriott Concierge Lounge Attendant

Grand Rapids, MI • On-site

AHC HOSPITALITY
Traveler Accommodation • 201 - 500 employees
Learn more about AHC HOSPITALITYexternal

$15 - $19.25/hr

Part-time

Re-posted 25 days ago

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.
This is a part-time position with varying hours requiring weekend availability. This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.
SUMMARY
The ideal candidate for this position will provide the highest level of service for all our guests. This position includes working with food and alcohol sales, so a knowledge of proper food handling guidelines would be preferred. The applicant must have a teamwork attitude and strong attention to details, skills necessary to ensure exceptional customer service experiences in all interactions with guests and other employees.
ESSENTIAL FUNCTIONS
• Host and serve food and beverage offerings to guests during morning and nightly service.
• TIPS Certification to be completed within 90 days
• Great Food/Safe Food training complete to ensure all food safety procedures are followed
• Utilize Oracle Point of Sale system to ring in drinks and cash out guest checks.
• Responsible to handle all guest requests and to solve guest opportunities at first contact
• Have a working knowledge of Grand Rapids area, and be able to recommend local area offerings
• Be knowledgeable about rooms and their locations, services and facilities of the hotel
• Perform all tasks on the AM and PM Concierge Lounge checklist
• Understand the importance of the Quality Assurance inspection and perform each day with the audit as the foundation in mind
• Ensure guests are receiving a warm welcome and fond farewell when visiting the Concierge Lounge, welcoming and engaging with each guest
• Be familiar with cultural differences to meet guest's specific needs and requirements
• Responsible for daily training of associates and development of their communication, hospitality, customer care, and technical skills. Utilizing the training materials that have been prepared for their training
• Know how to offer and arrange car rental, airline and train tickets, office services, beauty services, shopping, restaurant reservations, and any other guest requests
• Maintain the Marriott Bonvoy Program by understanding the different levels of a reward member and recognizing their elite status through interaction and by offering what is promised through their status
• Responsible for appearance and ensure compliance with grooming standards. Live all grooming standards by example
• Assist and be knowledgeable of the AYS operations and systems
REQUIRED SKILLS
• Must be able to stand for 8 hours
• Proficient verbal and written communication required
• Proficiency using the Microsoft Office Suite
EDUCATION AND EXPERIENCE
• High school diploma or equivalent preferred
• Related customer service experience is preferred

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