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Resorts In Concierge Jobs in Michigan (NOW HIRING)

AHC HOSPITALITY

Concierge Lounge Attendant

Grand Rapids, MI · On-site

$15 - $19.25/hr

... resorts. Our team members provide exceptional experiences that delight our guests at every ... We invest in supporting your growth and are a company who sees your success as our success. Choose ...

AHC HOSPITALITY

AHC Hospitality Spa Concierge

Grand Rapids, MI · On-site

$13.50 - $16.50/hr

... resorts. Our team members provide exceptional experiences that delight our guests at every ... We invest in supporting your growth and are a company who sees your success as our success. Choose ...

Cabela's

CLUB Customer Service Outfitter

Saginaw, MI · On-site

Provides daily feedback and reports in a timely and accurate manner. * Provides peer coaching ... Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation ...

AHC HOSPITALITY

JW Marriott Front Desk Agent

Grand Rapids, MI · On-site

$13.75 - $17.25/hr

... resorts. Our team members provide exceptional experiences that delight our guests at every ... in areas like front Desk, AYS (phone system station), and occasionally concierge lounge as needed.

AHC HOSPITALITY

JW Marriott Front Desk Agent

Grand Rapids, MI · On-site

$13.25 - $16.75/hr

... resorts. Our team members provide exceptional experiences that delight our guests at every ... in areas like front Desk, AYS (phone system station), and occasionally concierge lounge as needed.

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Resorts In Concierge information

How do I become a resorts in concierge?

To become a resorts in concierge, candidates typically need a high school diploma or equivalent, excellent customer service skills, and previous experience in hospitality or customer service roles. Some employers prefer certifications such as the Certified Concierge Professional (CCP) and proficiency in multiple languages or local knowledge of the area. Strong communication, problem-solving abilities, and a professional appearance are also important for success in this role.

Is resorts in concierge a stressful job?

Resort concierge jobs can be stressful due to high guest expectations, multitasking, and managing multiple requests simultaneously. The role often requires strong communication skills, problem-solving, and the ability to remain calm under pressure, especially during busy periods or emergencies.

What does a resorts in concierge do?

A resorts in concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities. They ensure guests have a smooth and enjoyable stay by addressing their needs and preferences, often requiring strong communication and customer service skills.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

What are popular job titles related to Resorts In Concierge jobs in Michigan? For Resorts In Concierge jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Resorts In Concierge jobs in Michigan look for? The top searched job categories for Resorts In Concierge jobs in Michigan are:
What cities in Michigan are hiring for Resorts In Concierge jobs? Cities in Michigan with the most Resorts In Concierge job openings:
Resorts In Concierge jobs near you

Assistant Concierge Manager (Saudi National Talent) - Jumeirah The Red Sea

Dubai Holding

West Bloomfield, MI

Full-time

Medical

Posted 20 days ago

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

About the Job

An exciting opportunity has arisen for an Assistant Concierge Manager (Saudi National Talent) to join Jumeirah The Red Sea.

The main duties and responsibilities of this role include:

  • Maintain a friendly and professional attitude towards colleagues and guests, handling queries and requests efficiently and using guest names whenever appropriate. 
  • Ensure smooth and efficient operation of luggage services, supervising colleagues to prevent delays or damage to guests' belongings. 
  • Keep Opera Telephone Book information up to date regarding restaurants, bars, airlines, shopping malls, and hotel facilities for guest reference. 
  • Address guest complaints promptly and professionally according to Jumeirah standards, ensuring guest satisfaction. 
  • Oversee all Concierge department operations, including accurate record-keeping, duty roster preparation, and adherence to SOPs. 
  • Identify training needs, supervise training sessions, and maintain accurate records of colleague training to enhance skills and knowledge. 
  • Ensure adherence to departmental standards, including fire, hygiene, health, safety, and security policies, and supervise colleagues to maintain service quality. 
  • Oversee contract transport service, buggy service, ensure proper maintenance of vehicles and buggy, and report any defects for immediate rectification. 
  • Ensure timely delivery of guest services, including newspaper deliveries, guest messages, faxes, and safekeeping of guest car and buggy keys. 
  • Monitor departmental budget, control expenses, and ensure compliance with Jumeirah's Guiding Principles and Hallmarks, performing appraisals and feedback sessions, and assisting with staff recruitment as needed. 

About You

The ideal candidate for this position will have the following experience and qualifications:

  • Hold a Higher School Diplomacertificate Listthe basic (minimum) education, certification, and/or licensing needed to be successful in the position.

  • Have 3-5years ofexperience as Shift Leader in concierge in a 5-starenvironment. 

  • Hold a Bachelor's Degreein Hotel Management or any other relevant field(Desirable).

  • Demonstrate proficiency in handlingOperasystem&HotSOS.

  • Show Leadership and attention todetails skills.

  • Possess the ability to manage andmaintainrelationships with guests.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. 

Benefits include: 

  • Supportive and inclusive work environment 

  • Access to Learning & Development programmes and clear career pathways

  • Opportunities for internal mobility within our global network

  • Colleague discounts on food, beverage, and hotel stays worldwide

  • Health care and insurance benefits

  • Locally competitive salary and incentive structure

  • Locally relevant benefits as determined by the property 

Apply