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Claims Support Representative Jobs (NOW HIRING)

Chubb

ESIS Claims Representative, WC

Charlotte, NC

Are you looking to grow your career in workers' compensation and claims support? Join ESIS, a ... ESIS is seeking an experienced Workers' Compensation Claims Representative for the Glen Allen, VA ...

Chubb

ESIS Claims Representative, WC

Portland, OR · On-site

$62K - $81K/yr

Are you looking to grow your career in workers' compensation and claims support? Join ESIS, a ... The ESIS Claim Representative, reporting to the Claims Team Leader, is responsible for ...

Chubb

ESIS Claims Representative, WC

Portland, OR · On-site

$62K - $81K/yr

Are you looking to grow your career in workers' compensation and claims support? Join ESIS, a ... The ESIS Claim Representative, reporting to the Claims Team Leader, is responsible for ...

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Claims Support Representative information

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How much do claims support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for claims support representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What does a claims support representative do?

A Claims Support Representative assists insurance companies by processing and managing claims documentation, communicating with clients, and supporting claims adjusters and examiners. They help ensure all paperwork is accurate and complete, answer questions from policyholders, and may coordinate with other departments to resolve claims. Their role is essential in providing excellent customer service and ensuring claims are handled efficiently and fairly.

What is the difference between Claims Support Representative vs Claims Processor?

AspectClaims Support RepresentativeClaims Processor
CredentialsHigh school diploma; some roles may require insurance certificationsHigh school diploma; often requires insurance or claims processing certifications
Work EnvironmentOffice setting, customer service focusOffice setting, detailed data review
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, claims departments
Common Search & ComparisonYesYes

Claims Support Representatives assist policyholders with inquiries, provide claim status updates, and support claims processing. Claims Processors focus on reviewing, verifying, and processing claim documentation to ensure accuracy and compliance. While both roles work within the insurance industry and may require similar certifications, Claims Support Representatives are more customer service-oriented, whereas Claims Processors handle the technical aspects of claim evaluation.

What are the key skills and qualifications needed to thrive as a claims support representative, and why are they important?

To thrive as a Claims Support Representative, you generally need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and customer service orientation are standout soft skills in this role. These skills are crucial for efficiently processing claims, ensuring accuracy, and providing a positive experience for clients and colleagues.

What are the most common challenges claims support representatives face in handling multiple cases simultaneously?

Claims Support Representatives often manage a high volume of cases, each at different stages of the claims process. One common challenge is prioritizing tasks effectively while meeting tight deadlines and ensuring accuracy. Additionally, they must communicate clearly with claimants, adjusters, and other stakeholders, often handling sensitive or distressed customers. Successful representatives develop strong organizational and multitasking skills and rely on robust support systems within their team to manage these demands efficiently.
More about Claims Support Representative jobs
What job categories do people searching Claims Support Representative jobs look for? The top searched job categories for Claims Support Representative jobs are:
Claims Support Representative jobs near you
Infographic showing various Claims Support Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.

Client Support Representative

Parmele Disability Advocates

Joplin, MO • On-site

$14.75 - $19.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Benefits:

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Location: Springfield, MO Schedule: Monday–Friday | 8:00 AM – 5:00 PM CST Employment Type: Full-Time

Help Move Cases Forward and Change Lives

At Parmele Disability Advocates, we help individuals obtain the Social Security Disability benefits they deserve. Behind every successful outcome is a team of professionals working diligently to ensure cases continue moving through the process efficiently and accurately.

As a Client Support Representative, you'll play a critical role in monitoring claim progress, verifying information, and serving as a liaison between our firm and the Social Security Administration (SSA). Your attention to detail and problem-solving skills will directly support our clients during one of the most challenging periods of their lives.

If you enjoy investigative work, organization, and making a meaningful impact, we'd love to hear from you.

No Experience? We'll Train You.

Prior experience in Social Security Disability or legal services is not required. We provide comprehensive paid training and ongoing support to help you build the knowledge and skills needed to succeed.

This is an excellent opportunity for individuals looking to grow a career in legal support, claims administration, healthcare operations, insurance, or case management.

What You'll Do

As a Client Support Representative, you'll help ensure client cases remain accurate, current, and progressing through the disability process efficiently.

Key Responsibilities

Serve as a primary liaison between Parmele Disability Advocates and the Social Security Administration (SSA).

Monitor and verify claim statuses to ensure timely case progression.

Review case records and identify discrepancies, missing information, or potential delays.

Investigate and resolve claim status issues through research and follow-up with appropriate parties.

Monitor important deadlines and prepare routine correspondence as needed.

Maintain accurate, organized, and up-to-date case documentation within the firm's systems.

Collaborate with attorneys, case managers, and support staff to ensure cases move forward efficiently.

Perform administrative and case support tasks to assist with overall case management operations.

Maintain confidentiality and comply with all firm policies regarding sensitive client information.

What We're Looking For

We're seeking individuals who are curious, organized, and motivated to solve problems while helping clients receive the benefits they deserve.

Required Qualifications

Strong attention to detail and organizational skills.

Ability to manage multiple priorities and deadlines in a fast-paced environment.

Excellent problem-solving and critical-thinking abilities.

Strong verbal and written communication skills.

Ability to work independently while collaborating effectively with a team.

Professional demeanor and commitment to accuracy.

Proficiency with Microsoft Office applications and the ability to learn new systems quickly.

Preferred Qualifications

Experience in administrative support, claims processing, insurance, healthcare, legal services, banking, or customer service.

Experience reviewing records, tracking statuses, or managing workflows.

Experience working with government agencies or highly regulated environments.

What Makes Someone Successful in This Role?

Successful Client Support Representatives are:

Detail-Oriented: They notice inconsistencies and ensure records remain accurate.

Problem Solvers: They enjoy researching issues and finding solutions.

Organized: They effectively manage multiple cases and deadlines simultaneously.

Persistent: They follow through to ensure cases continue moving forward.

Adaptable: They are comfortable learning new systems and processes.

Team Players: They collaborate well while also thriving in independent work.

Why Join Parmele Disability Advocates?

At Parmele, we believe advocacy changes lives. Our legal team brings more than 150 years of combined disability experience and has helped over 61,000 individuals secure the benefits they deserve.

What began as a two-person startup has grown into a team of more than 150 employees serving clients across Missouri, Kansas, Arkansas, Oklahoma, and across the country.

When you join Parmele, you'll enjoy:

Meaningful work that positively impacts clients and families

Paid training and ongoing professional development

Opportunities for advancement and career growth

A supportive and collaborative team environment

The stability of an established and growing organization

Employee recognition programs and company events

A flexible hybrid/remote work environment after training completion

Apply Today

If you're looking for a stable, full-time opportunity where your work matters and your contributions make a difference every day, we encourage you to apply and start your career with Parmele Disability Advocates.

Parmele Disability Advocates is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.

Flexible work from home options available.

Apply