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Claims Support Representative Jobs (NOW HIRING)

TeamHealth

Clerical Support Representative

Louisville, TN

$16.50 - $22.25/hr

Overview The Clerical Support Representative is primarily responsible for providing general ... Mail daily claims and secondary insurance claims * Pull explanation of benefits (EOB) requests ...

Fabuwood Cabinetry Corp

Warranty Support Rep.

Newark, NJ · On-site

$17.75 - $22.75/hr

Position Overview The Warranty Support Representative is responsible for managing customer claims ... Process customer claims (RMAs) and ensure all documentation is accurate and complete. * Enter ...

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How much do claims support representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for claims support representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What does a Claims Support Representative do?

A Claims Support Representative assists insurance companies by processing and managing claims documentation, communicating with clients, and supporting claims adjusters and examiners. They help ensure all paperwork is accurate and complete, answer questions from policyholders, and may coordinate with other departments to resolve claims. Their role is essential in providing excellent customer service and ensuring claims are handled efficiently and fairly.

What is the difference between Claims Support Representative vs Claims Processor?

AspectClaims Support RepresentativeClaims Processor
CredentialsHigh school diploma; some roles may require insurance certificationsHigh school diploma; often requires insurance or claims processing certifications
Work EnvironmentOffice setting, customer service focusOffice setting, detailed data review
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, claims departments
Common Search & ComparisonYesYes

Claims Support Representatives assist policyholders with inquiries, provide claim status updates, and support claims processing. Claims Processors focus on reviewing, verifying, and processing claim documentation to ensure accuracy and compliance. While both roles work within the insurance industry and may require similar certifications, Claims Support Representatives are more customer service-oriented, whereas Claims Processors handle the technical aspects of claim evaluation.

What are the key skills and qualifications needed to thrive as a Claims Support Representative, and why are they important?

To thrive as a Claims Support Representative, you generally need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and customer service orientation are standout soft skills in this role. These skills are crucial for efficiently processing claims, ensuring accuracy, and providing a positive experience for clients and colleagues.

What are the most common challenges Claims Support Representatives face in handling multiple cases simultaneously?

Claims Support Representatives often manage a high volume of cases, each at different stages of the claims process. One common challenge is prioritizing tasks effectively while meeting tight deadlines and ensuring accuracy. Additionally, they must communicate clearly with claimants, adjusters, and other stakeholders, often handling sensitive or distressed customers. Successful representatives develop strong organizational and multitasking skills and rely on robust support systems within their team to manage these demands efficiently.
More about Claims Support Representative jobs
What job categories do people searching Claims Support Representative jobs look for? The top searched job categories for Claims Support Representative jobs are:
Claims Support Representative jobs near you
Infographic showing various Claims Support Representative job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 36% Full Time, and 60% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.
Claims Administrative Support

Claims Administrative Support

Smart AutoCare

Jacksonville, FL • On-site

Full-time

Posted 14 days ago

Job description

Job Title: Claims Administrative Support
Department: Claims Administration
Pay Grade:
Overtime Eligibility:
Non-Exempt
Date:
November, 2025
Job Summary:
The Claims Administrative Support role plays a critical part in the overall claims process. This is a full-time, hourly, in-office position based in either Richardson, TX or Jacksonville, FL.
The primary responsibilities include reviewing and processing repair facility invoices for claim payment, responding to customer and repair facility emails, and taking phone calls to support repair facilities and customers as needed within the Claims Administration Department. The ideal candidate demonstrates strong patience, attentiveness, clear verbal and written communication skills, and a positive, customer-focused attitude.
Minimum Qualifications:
Education
High School diploma or equivalency
Experience
Proven customer support experience or experience as a client service representative
Licensure, Certification, and/or Registration
N/A
Supervision Exercised
☐ Direct ☐ Indirect ☒ N/A
Typical Positions Supervised
N/A
Primary Job Functions
  • Manage high volume of incoming emails/calls
  • Identify and assess customer's/repair facilities' needs to achieve satisfaction
  • Build sustainable relationships and trust with repair facility/customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using appropriate methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer/repair facility interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers and repair facilities.

Periodic Job Functions
  • Participate in any projects, reports, documentation, tasks or objectives assigned

Skills & Competencies Required
  • Spanish fluency/Bilingual a plus
  • Intermediate knowledge of Windows-based computer programs.
  • Exceptional customer service and communication skills.
  • Strong phone contact handling skills and active listening
  • Customer Orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively

Apply