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Claims Support Representative Jobs (NOW HIRING)

Fabuwood Cabinetry Corp

Warranty Support Rep.

Newark, NJ · On-site

$17.75 - $22.75/hr

Position Overview The Warranty Support Representative is responsible for managing customer claims ... Process customer claims (RMAs) and ensure all documentation is accurate and complete. * Enter ...

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MMC Group

Customer Service Representative | CSR

Austin, TX · On-site

$16 - $21.75/hr

... claims status, and general Medicaid program support. The ideal candidate is professional ... representative, contact center agent, Medicaid customer service, healthcare customer support ...

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How much do claims support representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for claims support representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Support Representative, and why are they important?

To thrive as a Claims Support Representative, you generally need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and customer service orientation are standout soft skills in this role. These skills are crucial for efficiently processing claims, ensuring accuracy, and providing a positive experience for clients and colleagues.

What are the most common challenges Claims Support Representatives face in handling multiple cases simultaneously?

Claims Support Representatives often manage a high volume of cases, each at different stages of the claims process. One common challenge is prioritizing tasks effectively while meeting tight deadlines and ensuring accuracy. Additionally, they must communicate clearly with claimants, adjusters, and other stakeholders, often handling sensitive or distressed customers. Successful representatives develop strong organizational and multitasking skills and rely on robust support systems within their team to manage these demands efficiently.

What does a Claims Support Representative do?

A Claims Support Representative assists insurance companies by processing and managing claims documentation, communicating with clients, and supporting claims adjusters and examiners. They help ensure all paperwork is accurate and complete, answer questions from policyholders, and may coordinate with other departments to resolve claims. Their role is essential in providing excellent customer service and ensuring claims are handled efficiently and fairly.

What is the difference between Claims Support Representative vs Claims Processor?

AspectClaims Support RepresentativeClaims Processor
CredentialsHigh school diploma; some roles may require insurance certificationsHigh school diploma; often requires insurance or claims processing certifications
Work EnvironmentOffice setting, customer service focusOffice setting, detailed data review
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, claims departments
Common Search & ComparisonYesYes

Claims Support Representatives assist policyholders with inquiries, provide claim status updates, and support claims processing. Claims Processors focus on reviewing, verifying, and processing claim documentation to ensure accuracy and compliance. While both roles work within the insurance industry and may require similar certifications, Claims Support Representatives are more customer service-oriented, whereas Claims Processors handle the technical aspects of claim evaluation.

More about Claims Support Representative jobs
What job categories do people searching Claims Support Representative jobs look for? The top searched job categories for Claims Support Representative jobs are:
Claims Support Representative jobs near you
Infographic showing various Claims Support Representative job openings in the United States as of May 2026, with employment types broken down into 38% Full Time, and 62% Contract. Highlights an 82% Physical, 12% Hybrid, and 6% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.
Claims Service Representative

Claims Service Representative

Florida League of Cities Inc

Orlando, FL • On-site

Full-time

Posted 3 days ago

Job description


CLAIMS SERVICE REPRESENTATIVE

The Claims Service Representative provides clerical, administrative, and claims support to the Property & Liability Department through interaction with adjusters, customers, vendors, and claimants.

RESPONSIBILITIES AND DUTIES

  • Timely and accurate capture of New Claims into the Appian System as assigned.
  • Query ISO Services on all new claims and save prior injury claims history to claim file.
  • Process claims information into the claims system.
  • Is often the first point of contact for the Member, so superior customer service is a must!
  • Represent the Company from a public relations standpoint and must conduct oneself appropriately at all times.
  • Attend required or necessary training sessions to maintain up-to-date knowledge & skills.
  • Assist adjusters in claim follow-up tasks, as assigned.
  • Establish and maintain customer relationships through courteous and efficient service of customer requests.
  • Answer phones and provide superior service to the callers; assist at the front desk phones.
  • Timely and accurately saves imaged mail into the claim file; with proper labeling of documents.
  • Scan incoming mail, as scheduled.
  • Compile information and outgoing mail correspondence as requested.
  • Perform other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge of standard office procedures and equipment.
  • Knowledge of insurance terminology.
  • Must possess excellent communication skills and exchange information with others clearly and concisely.
  • Skill in typing at least 35 WPM and proficiency in operating a computer.
  • Ability to accurately compare and verify information.
  • Ability to communicate effectively with various personalities, both orally and in writing.
  • Ability to establish and maintain effective working relationships with Department heads, managers, employees and vendors.
  • Ability to manage and prioritize multiple tasks.
  • Ability to maintain composure under stressful conditions and when dealing with a variety of personalities.

TRAINING AND EXPERIENCE

High school diploma or GED with one to three years of experience within an insurance claims environment involving interaction with claims adjusters.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

**PLEASE DO NOT APPLY IF YOU ARE A SMOKER**