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Chat Coach Jobs (NOW HIRING)

Clayful

Chat-Based Youth Mental Health Coach

$17 - $22/hr

Clayful is seeking chat-based mental health coaches to support young people This is a 1099 contract position ⏰ Coaches support during school hours (8am-6pm EST / 5am-3pm PST) based on chat demand ...

Ethypharm

Chat Support Supervisor

Reidsville, NC · Remote

The Chat Support Supervisor will be responsible for ensuring exceptional customer service ... Provide coaching, feedback, and performance guidance to team members. * Assist agents with complex ...

New

Windstar Cruises

Chat Lead

Miami, FL · On-site

Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor. * Contribute to the onboarding and training of new agents ...

Windstar Cruises

Chat Lead

Houston, TX · On-site

Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor. * Contribute to the onboarding and training of new agents ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor. * Contribute to the onboarding and training of new agents ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor. * Contribute to the onboarding and training of new agents ...

Windstar Cruises

Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor. * Contribute to the onboarding and training of new agents ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor. * Contribute to the onboarding and training of new agents ...

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor. * Contribute to the onboarding and training of new agents ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor. * Contribute to the onboarding and training of new agents ...

Lightspeed HQ

Live Chat Support

Providence, RI · Remote

Participate in training, coaching, and ongoing professional development. Qualifications * High school diploma or equivalent required. * Previous experience in customer service, live chat support ...

New

Viking Cruises US

Web Chat Sales Supervisor

$43K - $55K/yr

This role focuses on strengthening sales results, coaching individual performance, maintaining chat quality, and supporting a consistent customer experience. The ideal candidate is an experienced ...

Apex Systems

Persistent Chat Engineer

Charlotte, NC · On-site

Job#: 3046048 Persistent Chat Engineer Location: Charlotte, NC/ Kennesaw GA/ Jacksonville FL ... Career Coach. You can access a full list of our benefits, programs, support teams and resources ...

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ · On-site

$17 - $21.50/hr

Is comfortable receiving ongoing performance feedback and coaching * Enjoys ongoing change and ... Experience with chat * Experience with multi-solution customer offerings and bundling services

Phenom People

4/28 Chat Billing Agent

Morrisville, NC · On-site

$16 - $20.50/hr

Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing ... With peer mentors and a dedicated coaching line always available, we make sure you have everything ...

BOSTON UNITED VOLLEYBALL CLUB INC

Coach

Boston, MA · On-site

$25 - $35/hr

... via parent group chat and email * Communicate respectfully with staff and administrators ... Successful coaching or teacher leadership experience preferred * Exemplary presentation and ...

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Chat Coach information

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How much do chat coach jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for chat coach in the United States is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a chat coach?

Chat Coaches are professionals who guide and support individuals in improving their communication skills within digital chat platforms. They help clients learn best practices for clear, effective, and respectful messaging, whether for customer service, online communities, or workplace collaboration. Chat Coaches may provide feedback, conduct training sessions, and offer strategies to enhance online interactions. Their goal is to ensure conversations are productive and positive, fostering better digital communication.

How does a chat coach typically collaborate with customer support agents to improve chat quality?

A Chat Coach works closely with customer support agents by reviewing chat transcripts, providing constructive feedback, and conducting coaching sessions focused on best practices for communication and problem-solving. They often set up regular meetings to discuss individual and team performance, identify common challenges, and share strategies for handling difficult conversations. This collaborative approach not only helps agents develop their skills but also strengthens overall team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a chat coach, and why are they important?

To thrive as a Chat Coach, you need strong communication skills, expertise in customer service best practices, and a background in coaching or training, often supported by relevant certifications. Familiarity with chat platforms, CRM systems, and analytics tools is typically required. Excellent listening, empathy, and problem-solving abilities help Chat Coaches build rapport and effectively guide chat agents. These competencies ensure high-quality support, improved team performance, and consistent customer satisfaction in digital communication environments.

How do you become a chat coach?

To become a chat coach, candidates typically need strong communication skills, experience in customer service or online communication, and familiarity with chat platforms. Some roles may require a high school diploma or equivalent, and training is often provided by the employer to develop coaching techniques and platform-specific knowledge.
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What are the most commonly searched types of Chat Coach jobs?

The most popular types of Chat Coach jobs are:

What job categories do people searching Chat Coach jobs look for?

The top searched job categories for Chat Coach jobs are:

Chat Coach jobs near you
Infographic showing various Chat Coach job openings in the United States as of August 2026, with employment types broken down into 41% Full Time, 58% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,110 per year, or $19.8 per hour.

Chat-Based Youth Mental Health Coach

Clayful

Remote

$17 - $22/hr

Contractor

Re-posted 21 days ago

Job description

Thank you for your interest in becoming a Clayful Coach! While we are not actively hiring for the Coach role, will review applicants on a rolling basis.
Join Us in Transforming Youth Mental Health!
Are you passionate about youth mental health and seeking purposeful work? Do you want to share your coaching skills with youth and make a meaningful impact? So do we
A high-level overview of the role:
Clayful is seeking chat-based mental health coaches to support young people
This is a 1099 contract position
⏰ Coaches support during school hours (8am-6pm EST / 5am-3pm PST) based on chat demand, with hours ranging from 1-3 hours a week or sometimes none, depending on student needs
For those not already a certified coach, you must be available for our Clayful Coach Certification program from early November to mid-December 2024
About Us:
Clayful, a seed-stage EdTech startup, is a mission-driven team of educators, coaches, and education tech experts dedicated to tackling the youth mental wellness crisis. Our goal: provide every middle and high school student in the U.S. with free, life-changing coaching.
Who We're Looking For:
We seek flexible, mission-driven individuals who are empathetic, care deeply about young people, and are tech-savvy, quick learners. Candidates must have experience in the mental health field, working with youth, or coaching. We're looking for those who are self-sufficient, can adapt to the dynamic nature of a remote startup, and have flexibility during school hours.
New to Coaching?
No problem! We offer the Clayful Certification Program, the only chat-based mental health coach certification program. Training is 24 hours (5 modules) over 6 weeks.
Already Certified?
If you've completed an accredited coaching program, you can fast-track your training by passing our assessments.
Coaching Hours & Flexibility
We adapt to the needs of the students we serve, which means that seasons, world events, school obligations, and the time of year can all influence the demand for coaching at any given time.
We are seeking coaches to support students when and where they need it. This means sometimes you will support students 1- 3 hours a week and sometimes not at all.
Coaching happens during school hours (8am-6pm EST / 5am-3pm PST).
What You'll Do:
  • Provide on-demand and weekly coaching to young people through our chat platform.
  • Use empathy and awareness to support students from diverse and historically marginalized communities.
  • Follow established protocols, especially during crisis-based chats, with support from licensed Coach Supervisors.
  • Continually learn and adapt to new online platforms and tools with ongoing training and support

What You'll Need
  • Experience in mental health, youth work, or coaching
  • Reliable laptop or computer (no tablets or cell phones) and internet with a minimum 50 mbps download speed.
  • A quiet, distraction-free workspace.
  • Must reside & be in the U.S. for the duration of your contract with Clayful.

Application Process:
  • Submit a written application
  • Complete a Wedge (video) interview
  • Participate in a live group Interview
  • Provide 2 references
  • Pass a background check

Ready to Make a Difference?
Join us in this groundbreaking, impactful work. Apply today to become a Clayful Coach and help transform youth mental health!

Apply