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Chat Coach Jobs (NOW HIRING)

DeafLEAD

National Chat and Text Operations Manager

Columbia, MO · On-site +1

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise and support Chat and Text Shift Supervisors; establish regular one-on-one meetings; provide coaching, guidance, and performance feedback; and reinforce consistent expectations and protocols.

hOS

Coach

Boston, MA · On-site

$18 - $23.25/hr

Engage with users via chat and community platforms (and eventually our app) * Assist users in gaining a better understanding of their goals and motivations * Host and facilitate group coaching ...

Strategic Education

Academic Coach

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Academic Coach serves as the primary contact for learners from matriculation (orientation ... voicemail, chat, email, casework and social media. * Maintain appropriate and accurate ...

Strategic Education, Inc.

Academic Coach

Herndon, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Academic Coach serves as the primary contact for learners from matriculation (orientation ... voicemail, chat, email, casework and social media. * Maintain appropriate and accurate ...

Capella University

Academic Coach

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Academic Coach serves as the primary contact for learners from matriculation (orientation ... voicemail, chat, email, casework and social media. * Maintain appropriate and accurate ...

Orangetheory - Franchise #0181

Fitness Coach

Novato, CA · On-site

$16.80 - $60/hr

  • Retirement

If you love connecting with people and bringing energy to every day, we'd love to chat with you about this opportunity. We're looking to add 2 coaches to our team! The schedule we're hiring for ...

Orangetheory - Franchise #0181

Fitness Coach

Mill Valley, CA · On-site

$16.90 - $60/hr

  • Retirement

If you love connecting with people and bringing energy to every day, we'd love to chat with you about this opportunity. Our team is fun and engaging. Coaches and front desk staff support each other ...

Jersey Cares

Success Coach

Newark, NJ · On-site

Success Coaches are experienced professionals or community members who volunteer to engage in group ... The scholars can be mentored via Skype, telephone, conference call, group chat, text or other means ...

Jersey Cares

Success Coach

Newark, NJ · On-site

Success Coaches are experienced professionals or community members who volunteer to engage in group ... The scholars can be mentored via Skype, telephone, conference call, group chat, text or other means ...

T-Mobile

Expert, TFB Chat - Nashville | On Site |

Nashville, TN · On-site

$29K - $53K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... coaches. That's how we're UNSTOPPABLE for our employees! Job Overview As an Expert in TFB Chat, you ... ll play a pivotal role in engaging with business customers who visit T-Mobile's business websites.

Northeast Volleyball Club

Girls Head Coach

Norwalk, CT · On-site

Communicate consistently with athletes and parents via LeagueApps/team chat * Act as the first ... Assistant Coach positions only currently available for Girls Club & Open teams for 2024-2025 season

Northeast Volleyball Club

Girls Head Coach

Norwalk, CT · On-site

Communicate consistently with athletes and parents via LeagueApps/team chat * Act as the first ... Assistant Coach positions only currently available for Girls Club & Open teams for 2024-2025 season

Northeast Volleyball Club

Girls Head Coach

Norwalk, CT · On-site

Communicate consistently with athletes and parents via LeagueApps/team chat * Act as the first ... Assistant Coach positions only currently available for Girls Club & Open teams for 2024-2025 season

Sharecare

Certified Health Coach - Remote

$21.50 - $25/hr

Experience with using chat to deliver coaching sessions a plus * Experience with benchmarks and contact center metrics preferred, including adherence to schedule * Proficiency in computer data entry ...

TTEC

Inbound Chat Sales Representative

Tempe, AZ · On-site

$22.50/hr

  • Medical

  • PTO

As Inbound Chat Sales Representative working onsite in Tempe, AZ, youll be a part of bringing ... From your first day in training, through individualized webcam-enabled, engagement and coaching, on ...

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Chat Coach information

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$9

$19

$30

How much do chat coach jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for chat coach in the United States is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a chat coach?

Chat Coaches are professionals who guide and support individuals in improving their communication skills within digital chat platforms. They help clients learn best practices for clear, effective, and respectful messaging, whether for customer service, online communities, or workplace collaboration. Chat Coaches may provide feedback, conduct training sessions, and offer strategies to enhance online interactions. Their goal is to ensure conversations are productive and positive, fostering better digital communication.

How does a chat coach typically collaborate with customer support agents to improve chat quality?

A Chat Coach works closely with customer support agents by reviewing chat transcripts, providing constructive feedback, and conducting coaching sessions focused on best practices for communication and problem-solving. They often set up regular meetings to discuss individual and team performance, identify common challenges, and share strategies for handling difficult conversations. This collaborative approach not only helps agents develop their skills but also strengthens overall team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a chat coach, and why are they important?

To thrive as a Chat Coach, you need strong communication skills, expertise in customer service best practices, and a background in coaching or training, often supported by relevant certifications. Familiarity with chat platforms, CRM systems, and analytics tools is typically required. Excellent listening, empathy, and problem-solving abilities help Chat Coaches build rapport and effectively guide chat agents. These competencies ensure high-quality support, improved team performance, and consistent customer satisfaction in digital communication environments.

How do you become a chat coach?

To become a chat coach, candidates typically need strong communication skills, experience in customer service or online communication, and familiarity with chat platforms. Some roles may require a high school diploma or equivalent, and training is often provided by the employer to develop coaching techniques and platform-specific knowledge.
More about Chat Coach jobs

What are the most commonly searched types of Chat Coach jobs?

The most popular types of Chat Coach jobs are:

What job categories do people searching Chat Coach jobs look for?

The top searched job categories for Chat Coach jobs are:

Chat Coach jobs near you
Infographic showing various Chat Coach job openings in the United States as of August 2026, with employment types broken down into 41% Full Time, 58% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,110 per year, or $19.8 per hour.

National Chat and Text Operations Manager

DeafLEAD

Columbia, MO • On-site, Remote

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

National Chat and Text Operations Manager
Organization: DeafLEAD
Job Type: Full time, salaried (exempt)
Location: Remote
Reports To: Assistant Director of Operations
Start Date: September 30th, 2026
Salary Range: $60,000 - $65,000 annually
*External hires are usually brought on to DeafLEAD between the minimum to midpoint of the posted salary range depending on a combination of education, qualifications, internal equity, and the budgeted amount for the role.
Position Summary
DeafLEAD is seeking an experienced, compassionate National Chat and Text Operations Manager to lead the day-to-day operations of its 988 National Chat and Text crisis service. This role supervises shift supervisors, coordinates staffing and workflow, supports real-time operational decision-making, and helps ensure timely, professional, accessible, and trauma-informed service for people in crisis nationwide.
The manager works closely with program leadership, Workforce, and Best Practices and Quality Improvement to maintain coverage, strengthen staff performance, meet 988 Lifeline requirements, and support consistent service delivery across a 24/7 operation.
About DeafLEAD
DeafLEAD is a nonprofit organization that provides crisis intervention services to Deaf, Hard of Hearing, Late-Deafened, DeafBlind, DeafDisabled, and Deaf+ individuals and their families in Missouri and nationwide. Our mission is to promote consumers' emotional and physical well-being in a safe and respectful environment using a consumer-centered, trauma-informed approach.
DeafLEAD provides services including crisis intervention, safety planning, legal, medical, and personal advocacy, case management, crisis videophone, text, chat, and hotline services, mental health services, training, and interpreting. Crisis services are available 24 hours a day, every day of the year.
Key Responsibilities
  • Lead the day-to-day operations of DeafLEAD's 988 National Chat and Text service, ensuring timely, effective, professional, and trauma-informed responses to individuals seeking crisis support.
  • Supervise and support Chat and Text Shift Supervisors; establish regular one-on-one meetings; provide coaching, guidance, and performance feedback; and reinforce consistent expectations and protocols.
  • Address staff concerns and performance issues promptly using a solutions-focused, trauma-informed, and equitable approach, in coordination with program leadership and Human Resources as appropriate.
  • Monitor service volume, workflow, staffing needs, response capacity, and service quality; make timely adjustments and operational decisions during high-volume or complex service periods.
  • Collaborate with the Workforce team to maintain schedules, identify coverage needs, and support appropriate staffing for national 988 Chat and Text services.
  • Collaborate with the Best Practices and Quality Improvement Manager to ensure crisis counselors and supervisors deliver appropriate, professional services aligned with DeafLEAD standards and 988 Lifeline requirements.
  • Serve as an operational liaison with national 988 partners, stakeholders, and funders as assigned, maintaining collaborative and professional communication in support of program goals and contractual requirements.
  • Coordinate, delegate, and, when necessary, complete follow-up communications initiated by Crisis Counselors, including calls, text messages, and emails to individuals receiving services.
  • Assess escalated situations, provide clear direction to staff, and determine when additional intervention is required, including mandated reporting to child protective services or contact with emergency services when appropriate to support client safety.
  • Participate in the on-call management rotation for Chat and Text services and provide operational support during assigned coverage periods.
  • Maintain compliance with all applicable 988 Lifeline standards, policies, certifications, and required annual training; monitor staff adherence to applicable program guidelines.
  • Attend and actively participate in required meetings with program leadership, direct reports, and relevant internal or external stakeholders.
  • Model DeafLEAD's mission, values, policies, procedures, professional standards, and commitment to accessible, consumer-centered service.
  • Maintain accurate, timely operational records and contribute to program reporting, quality-improvement efforts, and corrective-action plans as assigned.
  • Perform other related duties as assigned to support the effectiveness of the 988 National Chat and Text program.

Qualifications
  • Must be at least 18 years of age and able to pass a background check.
  • Bachelor's degree in psychology, social work, nonprofit management, human services, or a related field, or an equivalent combination of relevant education and progressively responsible experience.
  • At least two years of experience in crisis intervention, behavioral health, mental health, victim services, suicide prevention, or a comparable high-volume support environment, including direct service delivery.
  • At least one year of supervisory, team-lead, or program-management experience, including real-time staff guidance, performance feedback, and reinforcement of expectations.
  • Demonstrated ability to assess risk and determine appropriate intervention, including escalation to emergency services or mandated reporting when necessary.
  • Demonstrated ability to remain calm, prioritize competing demands, make sound operational decisions under pressure, and provide clear direction during crisis situations.
  • Excellent English writing, reading comprehension, and verbal or signed communication skills, including the ability to provide clear, concise, and professional guidance in real time.
  • Ability to manage multiple responsibilities simultaneously, including staff support, workflow monitoring, escalations, scheduling needs, and follow-up tasks.
  • Ability to lead with empathy and emotional intelligence while maintaining professional boundaries, accountability, and consistent standards.
  • Ability to work effectively and respectfully with people of varied backgrounds, identities, cultures, communication preferences, and abilities.
  • Proficiency with workplace technology, including Microsoft Teams, SharePoint, Zoom, and web-based service platforms, with the ability to navigate multiple systems simultaneously.
  • Ability to complete all required crisis-line and 988 Lifeline training and certifications within established timeframes.

Compensation
  • Annual salary ranges between $60,000 - $65,000based on education and previous experience.*
  • Health, vision, and dental insurance
  • 401(k) retirement
  • Paid Time Off (sick, holiday, vacation, and personal)

*External hires are usually brought on to DeafLEAD between the minimum to midpoint of the posted salary range depending on a combination of education, qualifications, internal equity, and the budgeted amount for the role.
Work Environment
DeafLEAD is committed to creating an inclusive and accessible work environment. This role requires empathy, adaptability, and cultural awareness, particularly in supporting employees who are Deaf, Hard of Hearing, Late-Deafened, DeafBlind, DeafDisabled, and Deaf+.
Confidentiality and Nondisclosure of Trade Secret
As a condition of employment, DeafLEAD employees are required to protect the confidentiality of DeafLEAD trade secrets, proprietary information, and confidential commercially sensitive information (i.e. financial or sales records/reports, marketing or business strategies/plans, product development, customer lists, patents, trademarks, etc.) related to DeafLEAD. Access to this information should be limited to a "need to know" basis and should not be used for personal benefit, disclosed, or released without prior authorization from management.
If you have information that leads you to suspect that employees are sharing such information in violation of this policy and/or competitors are obtaining such information, you are required to inform DeafLEAD's PEO partner.
Violation of this policy may result in disciplinary action up to and including termination and may subject the violator to civil liability.
Inventions
Any invention created, in whole or in part, during your work hours, or from the use of equipment or facilities belonging to DeafLEAD and DeafLEAD's PEO partner, is a "work for hire" and is the property of DeafLEAD.
If you intend to develop and maintain property rights to any invention that relates in any way to products or services of DeafLEAD, you are required to obtain a written waiver of this policy, signed by both you and the CEO of DeafLEAD.
DeafLEAD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
DeafLEAD hires remote candidates in the following states:
AL, AZ, AK, CO, DC, FL, GA, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, NV, NJ, NM, NC, OK, PA, SC, TN, TX, UT, VT, VA, WI.

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