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Chat Coach Jobs (NOW HIRING)

Sharecare

Certified Health Coach - Remote

$21.50 - $25/hr

Experience with using chat to deliver coaching sessions a plus * Experience with benchmarks and contact center metrics preferred, including adherence to schedule * Proficiency in computer data entry ...

Gcu

Academic Success Coach - Hybrid

Yonkers, NY · Hybrid

$60K - $66K/yr

... face video chat, and success seminars * Ensures timely coordination of registration of selected ... Experience coaching students to ensure retention and persistence * Master's degree preferred What ...

Gcu

$60K - $66K/yr

... face video chat, and success seminars * Ensures timely coordination of registration of selected ... Experience coaching students to ensure retention and persistence * Master's degree preferred What ...

Pillar Health Group

Lead Job Coach

West Linn, OR · On-site

$23 - $26/hr

... chat for team communication and attending all staff meetings, trainings and supervisor 1:1 ... Assist job coaches in scheduling EPC services, as needed, and ensure that EPC hours are being ...

Pillar Health Group

Lead Job Coach

West Linn, OR · On-site

$23 - $26/hr

... chat for team communication and attending all staff meetings, trainings and supervisor 1:1 ... Assist job coaches in scheduling EPC services, as needed, and ensure that EPC hours are being ...

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How much do chat coach jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for chat coach in the United States is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a chat coach?

Chat Coaches are professionals who guide and support individuals in improving their communication skills within digital chat platforms. They help clients learn best practices for clear, effective, and respectful messaging, whether for customer service, online communities, or workplace collaboration. Chat Coaches may provide feedback, conduct training sessions, and offer strategies to enhance online interactions. Their goal is to ensure conversations are productive and positive, fostering better digital communication.

How does a chat coach typically collaborate with customer support agents to improve chat quality?

A Chat Coach works closely with customer support agents by reviewing chat transcripts, providing constructive feedback, and conducting coaching sessions focused on best practices for communication and problem-solving. They often set up regular meetings to discuss individual and team performance, identify common challenges, and share strategies for handling difficult conversations. This collaborative approach not only helps agents develop their skills but also strengthens overall team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a chat coach, and why are they important?

To thrive as a Chat Coach, you need strong communication skills, expertise in customer service best practices, and a background in coaching or training, often supported by relevant certifications. Familiarity with chat platforms, CRM systems, and analytics tools is typically required. Excellent listening, empathy, and problem-solving abilities help Chat Coaches build rapport and effectively guide chat agents. These competencies ensure high-quality support, improved team performance, and consistent customer satisfaction in digital communication environments.

How do you become a chat coach?

To become a chat coach, candidates typically need strong communication skills, experience in customer service or online communication, and familiarity with chat platforms. Some roles may require a high school diploma or equivalent, and training is often provided by the employer to develop coaching techniques and platform-specific knowledge.
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What are the most commonly searched types of Chat Coach jobs?

The most popular types of Chat Coach jobs are:

What job categories do people searching Chat Coach jobs look for?

The top searched job categories for Chat Coach jobs are:

Chat Coach jobs near you
Infographic showing various Chat Coach job openings in the United States as of August 2026, with employment types broken down into 41% Full Time, 58% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,110 per year, or $19.8 per hour.

Customer Support Rep (Chat, Text, Calls) - Part -Time $19/hr

Milan Laser Hair Removal

Omaha, NE

$22 - $24/hr

Full-time, Part-time

Re-posted 18 days ago

Milan Laser Hair Removal rating

7.5

Company rating: 7.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

3rd of 42 rated hair and beauty

Job description

Omaha, Nebraska • In-Person • Part-Time
Now Starting at $19.00 per hour – Recently Increased Base Pay!

Who We Are

Not your average call center—that’s the Milan difference.

Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 39 states and continued growth, we’re expanding quickly—and our call center is the engine that drives it all.

This is a high-energy, team-first environment where people support each other, celebrate wins, and take pride in creating great client experiences. You’ll be surrounded by people who work hard, move fast, and genuinely enjoy what they do.

This role is the launching point for your Milan career. You’ll gain hands-on experience, learn the business from the inside out, and build a strong foundation for growth into:

  • A full-time Client Coordinator (inbound sales) role
  • Higher-earning, performance-based positions
  • Opportunities across Milan’s corporate and field teams

About the Role

This is where the client experience comes to life.

As a Part-Time Client Services team member, you’ll support clients across the country through inbound calls, email, chat, and text. You’ll help schedule appointments, answer questions about their hair-free journey, resolve account needs, and assist new callers exploring a consultation.

Every interaction matters—you’ll create experiences that feel clear, helpful, and personal.

This role is fast-paced and high-volume. You’ll balance accuracy, efficiency, and strong service while delivering consistent experiences that reflect Milan’s standards.

Compensation

  • Base Pay: $19.00 per hour
  • Additional earnings through hourly differentials and commission
  • Top performers earn $22–$24/hour total

Schedule

  • 16–24 hours per week
  • 4–5 hour shifts
  • Morning, evening, and weekend availability required

Business Hours:

  • Monday–Thursday: 7:30 AM – 8:00 PM
  • Friday–Saturday: 7:00 AM – 8:00 PM
  • Sunday: 8:00 AM – 6:30 PM

Part-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available and part-time team members are encouraged to apply.

What You’ll Do

Client Support & Experience

  • Respond to inbound calls, emails, texts, and chat from current clients
  • Support appointment scheduling and assist with account questions
  • Deliver empathetic, confident, solutions-focused service
  • Assist inbound leads and help guide them toward booking consultations

Operational Excellence

  • Follow standard processes and scripting to ensure consistency
  • Accurately document all client interactions
  • Manage multiple conversations and systems at once

Performance & Team Environment

  • Meet productivity and customer service expectations
  • Participate in coaching, feedback, and development conversations
  • Support team initiatives and continuous improvements

What You Bring

Minimum Requirements

  • High school diploma or equivalent
  • 1+ year of customer service experience in a fast-paced environment
  • Ability to multitask across phone, email, and chat
  • Strong written and verbal communication skills
  • Typing speed of at least 60 WPM
  • Proven reliability, professionalism, and strong attendance
  • Ability to handle sensitive information with confidentiality
  • Comfort working in a structured, metric-driven environment

Preferred Experience

  • Call center experience
  • Multi-channel customer support (phone, chat, email)
  • Appointment scheduling or similar workflows

Behavioral Strengths

  • Customer Obsessed: Creates positive, supportive client experiences
  • Drive for Results: Takes ownership and meets expectations
  • Coachable: Open to feedback and eager to grow
  • Calm Under Pressure: Thrives in high-volume environments
  • Collaborative: Communicates clearly and supports the team

Availability Requirements

  • 16–24 hours per week
  • Must be able to work morning or evening shifts
  • Weekend availability required

Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.

#INDCC1

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