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Chat Counselor Jobs (NOW HIRING)

CHAT Behavioral Health Services

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Resident in Counseling

Chesapeake, VA · On-site

$40/hr

CHAT Behavioral Health Services is hiring for a Resident in Counseling to provide outpatient therapy services in a private practice setting. CHAT Behavioral Health Services is an out-patient private ...

CHAT Behavioral Health Services

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Resident in Counseling

Chesapeake, VA · On-site

$40/hr

CHAT Behavioral Health Services is hiring for a Resident in Counseling to provide outpatient therapy services in a private practice setting. CHAT Behavioral Health Services is an out-patient private ...

AtWork Personnel Services

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Crisis Counselor

Sacramento, CA · On-site

$24.90 - $29.88/hr

Crisis Counselor - Call / Chat / Text (Onsite Only) Make a Difference When It Matters Most Are you passionate about helping others through their most difficult moments? We are seeking compassionate ...

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls. Duties/Responsibilities: * Provide evidence-informed information and referral, brief supportive counseling ...

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring ... Communicate with clients through live chat, and making follow up calls to substance abuse clients.

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring ... Communicate with clients through live chat, and making follow up calls to substance abuse clients.

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring ... Communicate with clients through live chat, and making follow up calls to substance abuse clients.

The Affiliated Sante Group

Phone Counselor

Easton, MD · On-site

$19.50 - $23.50/hr

As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring ... Communicate with clients through live chat, and making follow up calls to substance abuse clients.

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Chat Counselor information

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$6

$14

$22

How much do chat counselor jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for chat counselor in the United States is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.83 per hour, depending on experience, location, and employer.

What are Chat Counselors?

Chat Counselors are trained professionals who provide emotional support, guidance, and crisis intervention through online chat platforms. They help individuals cope with personal issues, mental health concerns, or stressful situations by offering a safe and confidential space to communicate. Chat Counselors are skilled in active listening and empathy, and they may work for helplines, mental health organizations, or support services. Their main goal is to assist users in finding resources, coping strategies, and a sense of relief during difficult times.

What are some common challenges a Chat Counselor might face when providing support online?

Chat Counselors often encounter challenges such as managing multiple conversations simultaneously, interpreting clients' emotions without visual cues, and maintaining professional boundaries in a digital environment. They must also be adept at quickly building rapport through written communication and staying calm under pressure when dealing with crises. Successful Chat Counselors use strong active listening skills and digital empathy to effectively support clients while adhering to confidentiality and organizational guidelines.

What are the key skills and qualifications needed to thrive as a Chat Counselor, and why are they important?

To thrive as a Chat Counselor, you need a background in counseling or psychology, strong written communication skills, and familiarity with crisis intervention techniques. Proficiency with chat platforms, client management systems, and sometimes certifications in mental health first aid or counseling are commonly required. Emotional intelligence, empathy, patience, and the ability to build rapport online are vital soft skills for this role. These skills and qualities are important for providing effective, timely support to clients in distress and ensuring their safety and well-being.
More about Chat Counselor jobs
What states have the most Chat Counselor jobs? States with the most job openings for Chat Counselor jobs include:
What job categories do people searching Chat Counselor jobs look for? The top searched job categories for Chat Counselor jobs are:
Chat Counselor jobs near you
Infographic showing various Chat Counselor job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $31,158 per year, or $15 per hour.

Call & Chat Counselor

HEADQUARTERS KANSAS INC

Lawrence, KS • On-site

$22/hr

Part-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Position Title: Call and Chat Counselor – Part-Time

Location: Lawrence, KS- hybrid work possibilities

Applications will be accepted until: July 8th, 2026

Hiring for 1st, 2nd, and 3rd shifts

Compensation and Benefits

  • Part-time, non-exempt
  • $15/hour during training, increasing to $22.00/hour plus shift differential upon completion of training program
  • Professional development opportunities
  • Access to LMH Health Workplace Wellness
  • Paid time off
  • Wellness Reimbursement Program
  • EAP Program
  • Media stipend
  • Access to 401k

Position Summary: The Call and Chat Counselor position is a part-time, non-exempt, 20-hour week average position. This position is expected to work some weekends and holidays. This position will report directly to the Crisis Call and/or Chat Center Coordinators. Call and Chat Counselors are employees of HeadQuarters Kansas and housed under the program, HeadQuarters Kansas Counseling Center (HQCC). HQCC is accredited by the International Council of Helplines.

Job Duties: Call and Chat Counselors are required to complete a paid in-house crisis counselor training and a minimum of 60 paid hours of on-the-job practice. Call and Chat Counselors play an integral role in providing crisis and emotional support through call, chat, and text services. This training prepares individuals to answer the Suicide and Crisis Lifeline (988) for all Kansas communities and the local Douglas County crisis line.

Position Expectations

  • Understand and communicate persuasively the mission, vision, and values of HeadQuarters Kansas;
  • Able to represent HeadQuarters Kansas and themselves with integrity and professionalism at all times;
  • Reliable transportation;
  • Must be able to pass State and Federal criminal background checks.

Responsibilities include:

  • Answers the National Suicide Prevention Lifeline and local crisis lines using the philosophy of care and counseling skills included in HQCC’s Crisis Counselor Training;
  • Provides crisis intervention to consumers using reflective listening skills, de-escalation, assessment of risk (e.g.suicide, homicide, substance use, sexual violence, domestic violence, and abuse & neglect), safety planning, follow-up, care linkage, and referral to resources;
  • Assess consumers on the call or chat lines for imminent risk in accordance with the 988 Suicide & Crisis Lifeline Policy for Helping Callers at Imminent Risk of Suicide;
  • Completes documentation in a timely and quality manner, while monitoring the quality and completeness of documentation of peers and volunteer counselors (flags call logs for review by a supervisor);
  • Handles incoming contacts effectively to ensure timely speed of answer and target answer rate
  • Provide support and guidance to volunteers;
  • Participates in organizational events intended to promote connectedness within the organization and the broader community.

Required Education and Experience:

  • High school diploma or equivalent
  • 18 years of age or older
  • Proficiency in English written and oral language skills
  • Excellent communication skills written, and verbal.

Preferred Education and Experience:

  • Completion of Applied Suicide Intervention Skills Training (ASIST)
  • Previous experience in conflict resolution

Diversity, Equity, Inclusion, and Belonging

It is HeadQuarters Kansas intention to create and foster a diverse and inclusive work environment. We are an equal opportunity employer. All applicants will receive employment consideration without discrimination toward race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

The Americans with Disabilities Act ensures your right to reasonable accommodations during the employment process. A request for accommodation will not affect your opportunities for employment with HeadQuarters. If you wish to request an ADA accommodation, please contact our office at 785-841-9900.

HEADQUARTERS KANSAS IS AN EEO / AA EMPLOYER