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Chat Counselor Jobs (NOW HIRING)

Campbell University

Financial Aid Counselor

Buies Creek, NC · On-site

$31K - $41K/yr

... chat room platform. * Review and resolve C-Flag issues from FSA * In addition to counseling ... maintain responsibility for a specific program area such as scholarships, state aid, verification ...

CHILDHELP

Hotline Counselor FT

Scottsdale, AZ · On-site

... chat. You'll be instrumental in creating action plans using our evidence-informed practice model ... Provide Counseling Services: Offer empathetic and undivided attention to help-seekers through phone ...

CHILDHELP

Hotline Counselor PT

Scottsdale, AZ

$25 - $27/hr

... chat. You'll be instrumental in creating action plans using our evidence-informed practice model ... Provide Counseling Services: Offer empathetic and undivided attention to help-seekers through phone ...

Magellan Health, Inc.

$58K - $93K/yr

Possess the skills to effectively utilize virtual counseling or other electronic modes of communication, such as web based, secure online chat, or video-based communications and secure video ...

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How much do chat counselor jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for chat counselor in the United States is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.83 per hour, depending on experience, location, and employer.

What are Chat Counselors?

Chat Counselors are trained professionals who provide emotional support, guidance, and crisis intervention through online chat platforms. They help individuals cope with personal issues, mental health concerns, or stressful situations by offering a safe and confidential space to communicate. Chat Counselors are skilled in active listening and empathy, and they may work for helplines, mental health organizations, or support services. Their main goal is to assist users in finding resources, coping strategies, and a sense of relief during difficult times.

What are some common challenges a Chat Counselor might face when providing support online?

Chat Counselors often encounter challenges such as managing multiple conversations simultaneously, interpreting clients' emotions without visual cues, and maintaining professional boundaries in a digital environment. They must also be adept at quickly building rapport through written communication and staying calm under pressure when dealing with crises. Successful Chat Counselors use strong active listening skills and digital empathy to effectively support clients while adhering to confidentiality and organizational guidelines.

What are the key skills and qualifications needed to thrive as a Chat Counselor, and why are they important?

To thrive as a Chat Counselor, you need a background in counseling or psychology, strong written communication skills, and familiarity with crisis intervention techniques. Proficiency with chat platforms, client management systems, and sometimes certifications in mental health first aid or counseling are commonly required. Emotional intelligence, empathy, patience, and the ability to build rapport online are vital soft skills for this role. These skills and qualities are important for providing effective, timely support to clients in distress and ensuring their safety and well-being.
More about Chat Counselor jobs
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Chat Counselor jobs near you
Infographic showing various Chat Counselor job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $31,158 per year, or $15 per hour.
Enrollment Counselor Touro University Worldwide

Enrollment Counselor Touro University Worldwide

Touro University Worldwide

Los Alamitos, CA • On-site

$28.59 - $31.19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Enrollment Counselor Job Description

TUW is seeking a motivated, bright and intuitive individual to join our Enrollment Counseling team. The successful candidate must be results-oriented, student-centric, and have strong communication and listening skills.

Duties:

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Engage and serve as primary point of contact for inquiring students

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Conduct phone, chat, and emailed-based communication with prospective students

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Deliver program information and answer student questions

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Maintain effective follow-up strategies

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Identify and guide well-suited students through the admissions process: inquiry to enrollment

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Interdepartmental cooperation: Registrar, Educational Advising, Financial Aid, etc.

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Report to the Director of Enrollment Counseling

Required Qualifications:

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Bachelor’s degree (Required)

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3-5 years of Admissions experience (from an accredited degree-granting university)

Successful Enrollment Advisor possess the following knowledge, skills and attributes:

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Effective communication, both written and verbal

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Excellent phone skills

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Student-focused customer service

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Excellent organizational Skills

• Proficient with all Microsoft applications

• Trainable: accepts and implements coaching and feedback

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Comfortable being measured on enrollment targets and performance metrics

• High integrity and ethical conduct

• Self-disciplined; focused; solution oriented; ability to work autonomously with a high level of initiative in order to achieve enrollment results.

• Efficient time management and prioritization skills

• Positive Attitude

• Accountable and Responsible