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Channel Success Manager Jobs (NOW HIRING)

NinjaOne

Customer Success Manager, Channel

Austin, TX · Hybrid

$150K - $151K/yr

About the Role The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You'll monitor and grow ...

Smarsh

OR · On-site

$151K - $152K/yr

The Partner Success Manager (PSM) is responsible for protecting and retaining recurring revenue across the partner channel ecosystem, ensuring high partner health, successful renewals, and long-term ...

TechnologyAdvice

Client Success Manager, Channel

OR · Remote

$151K - $152K/yr

As a Client Success Manager, Channel , you will support and manage a portfolio of channel-driven accounts, acting as a key partner to both clients and internal stakeholders. This role is specifically ...

NinjaOne

Customer Success Manager, Channel

Austin, TX · Hybrid

$150K - $151K/yr

About the Role The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You'll monitor and grow ...

NinjaOne

Customer Success Manager, Channel

Austin, TX · Hybrid

$150K - $151K/yr

About the Role The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You'll monitor and grow ...

NinjaOne

Customer Success Manager, Channel

Austin, TX · On-site +1

$150K - $151K/yr

Description About the Role The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You'll monitor ...

Impartner, Inc.

Customer Success Manager

About Impartner Software Impartner is a global leader in the channel management sector, and we are ... The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client ...

Maven Clinic

Client Success Manager

New York, NY · On-site +1

The Client Success Manager will be the main point of contact for employer accounts introduced ... Collaborate with channel/payer partner client executives to manage broader strategic client ...

Lightedge

Channel Account Manager (TSD's)

Omaha, NE

Reporting to the Sr. Director of Channel, success will be accomplished by establishing professional ... Working with partners and channel managers to identify new Technology Advisors and customers who ...

Lightedge

Channel Account Manager (TSD's)

Dallas, TX

Reporting to the Sr. Director of Channel, success will be accomplished by establishing professional ... Working with partners and channel managers to identify new Technology Advisors and customers who ...

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Channel Success Manager information

See salary details

$70.5K

$142.4K

$153.5K

How much do channel success manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for channel success manager in the United States is $142,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $152,000.00 and $153,000.00 per year, depending on experience, location, and employer.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media planners, digital marketing directors, and content strategists can earn $150,000 or more annually, especially with extensive experience and specialized skills in data analysis, advertising platforms, or content management systems. Executive positions like media directors or VP of media often exceed this salary range, particularly in large organizations or agencies.

Is being a CSM stressful?

Being a Channel Success Manager can be stressful due to managing multiple client relationships, meeting performance targets, and handling complex issues. The role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments. However, stress levels vary depending on company culture and individual workload management.

What jobs in the US pay 300,000 a year?

For a Channel Success Manager, salaries of $300,000 or more typically occur at senior levels in large companies or in highly specialized roles involving strategic account management, sales, or executive leadership. Achieving this level often requires extensive experience, strong industry networks, and advanced skills in communication, negotiation, and data analysis. Compensation may include base salary, bonuses, and stock options, especially in tech or enterprise sectors.

What is a Channel Success Manager?

A Channel Success Manager is a professional responsible for building and maintaining strong relationships with a company's channel partners, such as resellers, distributors, or affiliates. Their main goal is to ensure these partners are equipped, motivated, and enabled to effectively sell and support the company’s products or services. They often provide training, resources, and strategic guidance to partners, and track performance to identify opportunities for growth. Ultimately, Channel Success Managers help drive revenue through indirect sales channels by ensuring partner satisfaction and success.

How does a Channel Success Manager typically collaborate with partner organizations to achieve shared business goals?

A Channel Success Manager works closely with partner organizations by providing guidance, resources, and ongoing support to ensure mutual success. This often involves regular check-ins, joint planning sessions, and sharing performance metrics to align strategies. Channel Success Managers also facilitate training, resolve conflicts, and help partners navigate internal processes, ensuring both parties are working efficiently toward shared sales and growth objectives. Effective communication and relationship-building are key to creating long-term, productive partnerships.

What is the difference between Channel Success Manager vs Channel Account Manager?

AspectChannel Success ManagerChannel Account Manager
Primary FocusEnsuring partner success and satisfactionManaging and growing partner accounts
ResponsibilitiesOnboarding, training, and support for partnersSales, renewals, and relationship management
Work EnvironmentCollaborative, partner-focusedSales-driven, client relationship-oriented
Required SkillsCustomer success, communication, trainingSales, negotiation, account management

While both roles involve working with partners, the Channel Success Manager primarily focuses on partner satisfaction and success, ensuring they effectively use products or services. The Channel Account Manager emphasizes managing and expanding existing partner accounts through sales and relationship growth. Understanding these differences helps in choosing the right career path or job search focus.

What is a typical CSM salary?

A Channel Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using customer success tools.

What are the key skills and qualifications needed to thrive as a Channel Success Manager, and why are they important?

To thrive as a Channel Success Manager, you need strong skills in partner relationship management, sales strategy, and a solid understanding of channel ecosystems, typically backed by a degree in business or a related field. Familiarity with CRM systems (like Salesforce), partner portals, and certifications such as Certified Channel Sales Professional (CCSP) are often advantageous. Exceptional communication, negotiation, and problem-solving abilities help build trust and drive results with channel partners. These competencies are crucial for maximizing partner performance, ensuring revenue growth, and maintaining competitive advantage through successful channel collaborations.
More about Channel Success Manager jobs
What cities are hiring for Channel Success Manager jobs? Cities with the most Channel Success Manager job openings:
What states have the most Channel Success Manager jobs? States with the most job openings for Channel Success Manager jobs include:
What job categories do people searching Channel Success Manager jobs look for? The top searched job categories for Channel Success Manager jobs are:
Channel Success Manager jobs near you
Infographic showing various Channel Success Manager job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $142,448 per year, or $68.5 per hour.
Channel Success Manager (Enterprise Brokerages)

Channel Success Manager (Enterprise Brokerages)

WEX, Inc.

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 1 hour ago

WEX Inc. rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

14th of 20 rated payment service providers

Job description

About the Team/Role
TheChannel Success Managers (CSM) plays a crucial role in ensuring that brokers and consultants are successful in selling and supporting a company's health benefit products. They act as a bridge between Service and Sales, helping sellers focus on growing their pipeline while simultaneously helping consultants bring value to their clients. A Channel Success Manager acts as a go-to resource for our sellers and top consultants, ensuring that everyone is aligned and working together to achieve shared goals.
How you'll make an impact
  • Relationship Management:
    • Building and maintaining strong relationships with top revenue generating consulting channels.
    • Acting as a key point of contact for these consultants.
    • Understanding their needs and challenges.
  • Consultant Enablement:
    • Providing training and resources as needed to help consultants effectively sell and support health benefit products.
    • Keeping consultants up-to-date on product changes, industry trends, and compliance requirements.
    • Helping consultants to understand and utilize available technology.
  • Sales Support:
    • Collaborating with sales teams to drive channel sales growth.
    • Providing support during the sales process, such as product demonstrations and proposals.
    • Monitoring sales performance and identifying opportunities for improvement.
  • Customer Support:
    • Working with consultants to ensure client satisfaction and retention.
    • Addressing client issues and escalations.
    • Assisting with high-touch and sensitive issues and acting as a facilitator with appropriate team members on non-urgent matters.
  • Cross-Functional Collaboration:
    • Working closely with internal teams, such as sales, marketing, product, service, and operations, to ensure mutual success with top consultants.
    • Providing feedback from consultants to help improve products and processes.
  • Must adhere to security policies; ensure privacy according to HIPAA.
  • Maintain positive relationships with the top brokers & consultants regionally/nationwide.
  • Educate brokers & consultants on our service model and
  • Review broker & consultant client related inquiries, issues or escalations (ex: emails/calls); respond and resolve using all resources available.
  • Respond to all escalations made within 24 hours.
  • Compliance and Regulatory knowledge of the product offerings; provide information and documentation on IRS/DOL guidelines upon request
  • Work with other departments to ensure a positive customer experience.
  • Assist with process improvements by working with other departments as needed.
  • Assist the Sales team with sales opportunities as needed.
  • When/where appropriate, business travel may be necessary in order to maintain or strengthen relationships with top consulting offices. On average, a Channel Success Manager may travel 3-7 times/year.
  • Proactively communicate on furthering the health and relationship with regional/national consulting offices.
  • Communicate to all appropriate team members regarding service & industry trends.
  • Work on special projects as assigned.

Experience you'll bring
  • 4 years experience in account management/relationship type roles
  • Proven leader with history of success
  • Understands the importance of working relationships with our channel as well as internally, and all members of WEX Health & Benefits. Works to protect and foster these relationships.
  • Computer proficiency required.
  • Must have excellent communication, prioritizing and organizational skills.
  • Must be an independent worker.
  • Has the ability to differentiate between exceptional and good customer service delivery.
  • Experience presenting and leading meetings with multiple attendees.
  • Ability to handle high workload volumes during peak service seasons while maintaining turnaround times.
  • Strong customer service background with Benefit & COBRA knowledge - 3+ years preferred.
  • Experience working with and supporting relationships with key stakeholders in Fortune 1,000 sized companies
  • Proven success in resolving issues strategically and creatively for brokers/consultants and their clients
  • Preferred Bachelor's degree or higher.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $55,500.00 - $66,600.00

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