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Channel Success Manager Jobs in Novato, CA (NOW HIRING)

Factory

Customer Success Manager

San Francisco, CA · On-site

Channel feedback from key users back to Engineering teams to help inform the Product roadmap ... role (Customer Success, Account Management, Solutions Engineering, or Consulting), ideally ...

Factory

Customer Success Manager

San Francisco, CA · On-site

Channel feedback from key users back to Engineering teams to help inform the Product roadmap ... role (Customer Success, Account Management, Solutions Engineering, or Consulting), ideally ...

Bland

Partner Success Manager

San Francisco, CA · On-site

$140K - $180K/yr

... or channel/partner ecosystem management • Experience managing partner or customer accounts in ... success playbooks from scratch • Experience working with partner or enterprise customer ...

TrueMed Inc

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Our mission is to reverse chronic illness back to 1970s levels and make ... growth channel. Cross-functional teams receive timely, actionable feedback from your merchant ...

Gamma

Customer Success Manager

San Francisco, CA · On-site

Channel customer feedback to Product and Design on features and use cases that unlock enterprise value What You'll Bring * 5+ years of B2B SaaS experience in Customer Success, Account Management, or ...

Gamma

Customer Success Manager

San Francisco, CA · On-site

Channel customer feedback to Product and Design on features and use cases that unlock enterprise value What you'll bring * 5+ years of B2B SaaS experience in Customer Success, Account Management, or ...

Cyberhaven

Channel Account Manager

San Francisco, CA · On-site

$175K/yr

Measure and report on the success of regional partners * Help with recruitment, training, and ... of channel sales and management experience in the SaaS space. * Ability to create and present ...

Kargo

Channel Manager

San Francisco, CA · On-site +1

$179K - $180K/yr

Establish partner success metrics, track performance, and continuously optimize the ecosystem. Experience * 5+ years experience in channel sales, partnerships or business development, specifically ...

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All JobsChannel Success JobsChannel Success Manager JobsChannel Success Manager Jobs in Novato, CA

Channel Success Manager information

See Novato, CA salary details

$82.8K

$167.2K

$180.2K

How much do channel success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for channel success manager in Novato, CA is $167,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $178,500.00 and $179,600.00 per year, depending on experience, location, and employer.

What is a channel success manager?

A Channel Success Manager is a professional responsible for building and maintaining strong relationships with a company's channel partners, such as resellers, distributors, or affiliates. Their main goal is to ensure these partners are equipped, motivated, and enabled to effectively sell and support the company’s products or services. They often provide training, resources, and strategic guidance to partners, and track performance to identify opportunities for growth. Ultimately, Channel Success Managers help drive revenue through indirect sales channels by ensuring partner satisfaction and success.

How does a channel success manager typically collaborate with partner organizations to achieve shared business goals?

A Channel Success Manager works closely with partner organizations by providing guidance, resources, and ongoing support to ensure mutual success. This often involves regular check-ins, joint planning sessions, and sharing performance metrics to align strategies. Channel Success Managers also facilitate training, resolve conflicts, and help partners navigate internal processes, ensuring both parties are working efficiently toward shared sales and growth objectives. Effective communication and relationship-building are key to creating long-term, productive partnerships.

What is the difference between Channel Success Manager vs Channel Account Manager?

AspectChannel Success ManagerChannel Account Manager
Primary FocusEnsuring partner success and satisfactionManaging and growing partner accounts
ResponsibilitiesOnboarding, training, and support for partnersSales, renewals, and relationship management
Work EnvironmentCollaborative, partner-focusedSales-driven, client relationship-oriented
Required SkillsCustomer success, communication, trainingSales, negotiation, account management

While both roles involve working with partners, the Channel Success Manager primarily focuses on partner satisfaction and success, ensuring they effectively use products or services. The Channel Account Manager emphasizes managing and expanding existing partner accounts through sales and relationship growth. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a channel success manager?

To thrive as a Channel Success Manager, you need strong skills in partner relationship management, sales strategy, and a solid understanding of channel ecosystems, typically backed by a degree in business or a related field. Familiarity with CRM systems (like Salesforce), partner portals, and certifications such as Certified Channel Sales Professional (CCSP) are often advantageous. Exceptional communication, negotiation, and problem-solving abilities help build trust and drive results with channel partners. These competencies are crucial for maximizing partner performance, ensuring revenue growth, and maintaining competitive advantage through successful channel collaborations.
What cities near Novato, CA are hiring for Channel Success Manager jobs? Cities near Novato, CA with the most Channel Success Manager job openings:
Channel Success Manager jobs near you
Infographic showing various Channel Success Manager job openings in Novato, CA as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $167,243 per year, or $80.4 per hour.

Customer Success Manager

Factory

San Francisco, CA • On-site

Other

Re-posted 24 days ago

Job description

Enterprise Customer Success Manager

We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of key accounts and act as the main point of contact in their journey to adopt Factory.

This is a hands-on role for someone who thrives in ambiguity and wants to help build a generational company. You will shape the playbooks, influence the roadmap, and define what "success" looks like for engineering teams.

What You Will Do And Achieve:
  • Drive Consumption & Value: Own the post-sales journey for our enterprise customers, focusing heavily on driving adoption and consumption.
  • Strategic Partnership: Build relationships with key stakeholders—from VP of Engineering to individual Tech Leads.
  • Operationalize Success: Move beyond ad-hoc support to build repeatable "success plans" to proactively intervene when usage dips or blockers arise.
  • Secure Renewals & Expansion: While consumption is your north star, you will lay the groundwork for long-term NRR by proving clear ROI and working with the Account Director to identify opportunities for expansion into new teams and business units.
  • Voice Of The Customer: Channel feedback from key users back to Engineering teams to help inform the Product roadmap.
  • Enablement & Evangelism: Lead onboarding workshops and business reviews that educate teams on best practices.
  • Hands-on Support: Act as the front-line support for your accounts, and help troubleshoot any customer inquiries; no problem is too small for you to handle.
Qualifications:
  • 2-4+ years of experience in a customer facing role (Customer Success, Account Management, Solutions Engineering, or Consulting), ideally supporting enterprise customers at a technical product company.
  • Commercial and technical fluency: Strong understanding of technical products and an ability to translate the use of these technical products into business value and outcomes for customers.
  • Builder Mindset: You are excited to help build the function, not just fill a seat. You are comfortable with ambiguity and move fast.
Nice To Have:
  • DevTools Experience: Familiarity with broader developer tooling ecosystem and practices
  • Startup Experience: You've worked in a high-growth environment where roles are fluid and ownership is high.

Location: This role is open to San Francisco, New York City, or London.

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