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Channel Success Manager Jobs in Texas (NOW HIRING)

NinjaOne

Customer Success Manager, Channel

Austin, TX · On-site

$150K - $151K/yr

Description About the Role The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You'll monitor ...

NinjaOne

Customer Success Manager, Channel

Austin, TX · On-site +1

$150K - $151K/yr

Description About the Role The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You'll monitor ...

NinjaOne

Customer Success Manager, Channel

Austin, TX · Hybrid

$150K - $151K/yr

About the Role The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You'll monitor and grow ...

NinjaOne

Customer Success Manager, Channel

Austin, TX · Hybrid

$150K - $151K/yr

About the Role The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You'll monitor and grow ...

NinjaOne

Customer Success Manager, Channel

Austin, TX · Hybrid

$150K - $151K/yr

About the Role The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You'll monitor and grow ...

Truemed

Customer Success Manager

Austin, TX · On-site

$75 - $100/hr

... growth channel through compliant eligibility and substantiation workflows. By removing the ... The Customer Success Manager is the merchant's primary partner at Truemed. This role ensures that ...

BigCommerce

Customer Success Manager

Austin, TX · On-site

Customer Success Manager (CSM) At Commerce, our mission is to empower businesses to innovate, grow ... every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI ...

Contrarian Thinking

Broker Success Manager

Austin, TX · On-site

$90K - $135K/yr

Run regular strategic reviews with key partners, and channel broker feedback to Engineering and ... Proven relationship manager: experience in account management, partner success, or customer success.

Contrarian Thinking

Broker Success Manager

Austin, TX · On-site

$90K - $135K/yr

Run regular strategic reviews with key partners, and channel broker feedback to Engineering and ... Proven relationship manager: experience in account management, partner success, or customer success.

BigCommerce Pty.

Customer Success Manager - FDX

Austin, TX · On-site

$105.36 - $158.04/hr

... every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI ... Customer Success Manager (CSM)** is a strategic, customer-facing role responsible for driving ...

BigCommerce Pty

Customer Success Manager - FDX

Austin, TX · On-site

$105.36 - $158.04/hr

... every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI ... Customer Success Manager (CSM)** is a strategic, customer-facing role responsible for driving ...

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All JobsChannel Success JobsChannel Success Manager JobsChannel Success Manager Jobs in Texas

Channel Success Manager information

What is a channel success manager?

A Channel Success Manager is a professional responsible for building and maintaining strong relationships with a company's channel partners, such as resellers, distributors, or affiliates. Their main goal is to ensure these partners are equipped, motivated, and enabled to effectively sell and support the company’s products or services. They often provide training, resources, and strategic guidance to partners, and track performance to identify opportunities for growth. Ultimately, Channel Success Managers help drive revenue through indirect sales channels by ensuring partner satisfaction and success.

What are the key skills and qualifications needed to thrive as a channel success manager?

To thrive as a Channel Success Manager, you need strong skills in partner relationship management, sales strategy, and a solid understanding of channel ecosystems, typically backed by a degree in business or a related field. Familiarity with CRM systems (like Salesforce), partner portals, and certifications such as Certified Channel Sales Professional (CCSP) are often advantageous. Exceptional communication, negotiation, and problem-solving abilities help build trust and drive results with channel partners. These competencies are crucial for maximizing partner performance, ensuring revenue growth, and maintaining competitive advantage through successful channel collaborations.

How does a channel success manager typically collaborate with partner organizations to achieve shared business goals?

A Channel Success Manager works closely with partner organizations by providing guidance, resources, and ongoing support to ensure mutual success. This often involves regular check-ins, joint planning sessions, and sharing performance metrics to align strategies. Channel Success Managers also facilitate training, resolve conflicts, and help partners navigate internal processes, ensuring both parties are working efficiently toward shared sales and growth objectives. Effective communication and relationship-building are key to creating long-term, productive partnerships.

What is the difference between Channel Success Manager vs Channel Account Manager?

AspectChannel Success ManagerChannel Account Manager
Primary FocusEnsuring partner success and satisfactionManaging and growing partner accounts
ResponsibilitiesOnboarding, training, and support for partnersSales, renewals, and relationship management
Work EnvironmentCollaborative, partner-focusedSales-driven, client relationship-oriented
Required SkillsCustomer success, communication, trainingSales, negotiation, account management

While both roles involve working with partners, the Channel Success Manager primarily focuses on partner satisfaction and success, ensuring they effectively use products or services. The Channel Account Manager emphasizes managing and expanding existing partner accounts through sales and relationship growth. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Texas are hiring for Channel Success Manager jobs?

Cities in Texas with the most Channel Success Manager job openings:

Channel Success Manager jobs near you

Customer Success Manager, Channel

Austin, TX • On-site

NinjaOne
Software Development • 201 - 500 employees
Learn more about NinjaOneexternal

$150K - $151K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Description
About the Role
The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You'll monitor and grow reseller-derived revenue through partner marketing and sales programs, ensuring Channel excellence through conflict management, contract agreement, and process adherence.
Location: Austin, Texas - Hybrid, in office
What You'll be Doing
  • Consistently meet and maintain your relationship with NinjaOne channel partners and customers
  • Drive Net dollar Retention through cross-sell upsell activities
  • Manage communications and employ conflict resolution with customers
  • Track and coordinate activities for each account
  • Negotiate and closing contracts
  • Analyze marketing trends and predictions
  • Determine customer needs and propose appropriate solutions
  • Identify new sales opportunities within existing accounts, including encouraging clients to upgrade services
  • Secure leads for potential customers and appointments for the lead with a sales team member (e.g., account executive)
  • Gather information on the lead's budget, authority (i.e., ability to make purchase decisions) need for the Company's product/service, and the timeline (i.e., when the lead will be able to make a decision)
  • Work closely with CAMs and channel team to assist in larger team initiatives
About You
  • 3-5 years' experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers
  • Thorough understanding of the reseller channel and what it takes to enable partner growth
  • Experience building and maintaining a strong network of partners
  • Strong written and verbal communication skills
  • Analytical, strategic mindset with proven problem-solving skills
  • Excellent customer service skills, with exceptional business and technical acumen
  • Ability to stay organized and thrive in a fast-paced, collaborative team environment

About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll LoveWe are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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