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Channel Success Manager Jobs in Washington, DC (NOW HIRING)

nitra

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Nitra's mission is to build a more efficient healthcare system and the ... Run high-volume, multi-channel outreach (phone, SMS, email) with bias to action * Engage directly ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ... Run high-volume, multi-channel outreach (phone, SMS, email) with bias to action * Engage directly ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ... Run high-volume, multi-channel outreach (phone, SMS, email) with bias to action * Engage directly ...

Excelitas Technologies

Channel Manager

Gaithersburg, MD

$130K - $140K/yr

Excelitas is seeking a Channel Manager to join out team of leaders and innovators! Role Summary ... Collaborative, team-oriented approach focused on shared success Why Excelitas - Advanced Lighting ...

Nametag

Channel Account Manager

Washington, DC

Competencies for success: * Channel Ecosystem Fluency: brings first-hand, deal-level understanding ... Manage forecasts with partner teams ensuring health, accuracy and velocity. * Revenue and Outcomes ...

Palo Alto Networks

Channel Business Manager

Reston, VA · On-site

$225K - $309K/yr

Success will be defined by your ability to develop and execute joint business plans with key ... of experience in channel management supporting mixed sales segment territories * Strong ...

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Channel Success Manager information

See Washington, DC salary details

$79.8K

$161.3K

$173.9K

How much do channel success manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for channel success manager in Washington, DC is $161,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $172,200.00 and $173,300.00 per year, depending on experience, location, and employer.

What is a channel success manager?

A Channel Success Manager is a professional responsible for building and maintaining strong relationships with a company's channel partners, such as resellers, distributors, or affiliates. Their main goal is to ensure these partners are equipped, motivated, and enabled to effectively sell and support the company’s products or services. They often provide training, resources, and strategic guidance to partners, and track performance to identify opportunities for growth. Ultimately, Channel Success Managers help drive revenue through indirect sales channels by ensuring partner satisfaction and success.

What are the key skills and qualifications needed to thrive as a channel success manager?

To thrive as a Channel Success Manager, you need strong skills in partner relationship management, sales strategy, and a solid understanding of channel ecosystems, typically backed by a degree in business or a related field. Familiarity with CRM systems (like Salesforce), partner portals, and certifications such as Certified Channel Sales Professional (CCSP) are often advantageous. Exceptional communication, negotiation, and problem-solving abilities help build trust and drive results with channel partners. These competencies are crucial for maximizing partner performance, ensuring revenue growth, and maintaining competitive advantage through successful channel collaborations.

How does a channel success manager typically collaborate with partner organizations to achieve shared business goals?

A Channel Success Manager works closely with partner organizations by providing guidance, resources, and ongoing support to ensure mutual success. This often involves regular check-ins, joint planning sessions, and sharing performance metrics to align strategies. Channel Success Managers also facilitate training, resolve conflicts, and help partners navigate internal processes, ensuring both parties are working efficiently toward shared sales and growth objectives. Effective communication and relationship-building are key to creating long-term, productive partnerships.

What is the difference between Channel Success Manager vs Channel Account Manager?

AspectChannel Success ManagerChannel Account Manager
Primary FocusEnsuring partner success and satisfactionManaging and growing partner accounts
ResponsibilitiesOnboarding, training, and support for partnersSales, renewals, and relationship management
Work EnvironmentCollaborative, partner-focusedSales-driven, client relationship-oriented
Required SkillsCustomer success, communication, trainingSales, negotiation, account management

While both roles involve working with partners, the Channel Success Manager primarily focuses on partner satisfaction and success, ensuring they effectively use products or services. The Channel Account Manager emphasizes managing and expanding existing partner accounts through sales and relationship growth. Understanding these differences helps in choosing the right career path or job search focus.

Channel Success Manager jobs near you

Customer Success Manager Channel Partners

Acumatica

Reston, VA • On-site

$100K - $120K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Responsiblities:

What you will do:

  • Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management.
  • Coach and teach our partner’s Customer Success Managers (P-CSMs) how to excel at customer success.
  • Own and manage customer escalations and coordinate across departments to final resolution.
  • Assist P-CSMs with policy and license questions.
  • Contribute to Customer Success Best practices.

Qualifications:
Qualifications

Requirements:

  • 5+ years **** of SaaS or ERP experience, preferably in Sales or Implementation or Support roles.
  • Located in the USA.
  • Excellent oral & written and frictionless communication skills.
  • You work efficiently and effectively in a telecommuted world (we are mostly a distributed company)
  • You listen, ask questions, build consensus, de-escalate, solve ambiguous problems.
  • You enjoy coaching and teaching others how to excel as a customer success manager.
  • You have experience with high-stakes account management, subscription renewals, churn/contraction mitigation, and expansion.
  • You are passionate about driving customer satisfaction and making good business decisions.
  • You enjoy learning, be it new software, processes, or policies – and enjoy sharing that knowledge.
  • You learn quickly, are resourceful and self-directed, and can work independently.
  • You are detail-oriented and organized.
  • You effectively interact with C-Level executives of 100+ employee companies.
  • You effectively manage tense situations and help bring them to an effective resolution.
  • You enjoy and are proficient at handling diverse workloads and can prioritize effectively.
  • You enjoy a dynamic work environment (continuously evolving and fast-paced)
  • You are a team player, willing to contribute to the overall success of the team

Additional Information

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

For this role, the salary range is $100,000-120,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements.

At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work. US-based employees gain access to healthcare benefits (medical, dental and vision insurance for you and your dependents), employer paid Short-Term/Long-Term Disability and Basic life coverage, 401(k) plan with company match, Flexible time off, sick and safe leave, among others.

Compensation:
$100,000-$100,000 per year

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