Case Processor Jobs (NOW HIRING)

Summary Statement
This is the advanced level of judicial case processing work, responsible for reviewing, preparing, processing, and maintaining a variety of legal/court documents and records. In addition to work performed at the Judicial Case Processor II level, employees independently perform complex case processing work under minimal supervision. Factors contributing to case complexity may include, but are not limited to, high filing volume; multiple pleadings, motions, orders, hearings, or other case events requiring accurate and timely processing; extensive records and documentation; numerous parties, attorneys, or related cases requiring detailed case maintenance; multiple deadlines and statutory timeframes; specialized filing, notice, or scheduling requirements; complex docket activity; coordination with judicial officers, court staff, litigants, attorneys, and external agencies to facilitate case processing; and matters requiring strict adherence to court rules, procedures, confidentiality requirements, and recordkeeping standards. Courtesy, tact, and effectiveness are required when providing information to and interacting with various court personnel and the general public, and resolving issues on case processing, procedures, deadlines, and complaints.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.
• Prepares and issues a wide variety of court/legal documents and determines the appropriate procedural requirements for processing.
• Delivers excellent customer service in person, by phone, or electronically; greets customers and provides information on procedures, services, events, or case status to internal and external stakeholders, judicial officers, court users, justice partners, and members of the public. attorneys, jurors, litigants, court personnel, and the public.
• Applies laws, rules, regulations, standards, policies, and procedures relevant to case processing activities.
• Reviews, processes, and evaluates case records and documents for completeness, accuracy, eligibility, and compliance with applicable procedures, practices, standards, timelines, and costs.
• Researches case files, records, databases, and other sources to resolve discrepancies, errors, or other issues. • Prepares and maintains files and records, ensuring all required documents are included.
• Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Attends hearings and proceedings to provide files, records, and case information to the judicial officer; records event dispositions and administers oaths.
• May prepare and distribute correspondence, maintain calendars and schedule meetings, hearings, or events; and may compute and collect fees, maintain fiscal records/receipts, or make deposits.
• Performs other related duties as required.
Job Requirements
JOB REQUIREMENTS for Judicial Case Processor III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Two years' experience in document processing such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures, resolving deficiencies, and tracking and monitoring activities.
2. Two years' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
3. Two years' experience in applying laws, rules, regulations, standards, policies and procedures.
4. Six months' experience in creating reports which includes combining and presenting data from multiple sources in an organized format.

Conditions of Hire
Applicants must be legally authorized to work in the United States.
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
Benefits
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.