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Case Processor Jobs in Florida (NOW HIRING)

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Case Processor information

See Florida salary details

$22.8K

$31.9K

$38.9K

How much do case processor jobs pay per year?

As of Sep 5, 2026, the average yearly pay for case processor in Florida is $31,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $31,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case processor?

To thrive as a Case Processor, you need strong attention to detail, organizational skills, and an understanding of relevant legal or regulatory guidelines, often supported by a high school diploma or associate degree. Familiarity with case management software, data entry systems, and document management tools is typically required. Excellent communication, time management, and problem-solving abilities are soft skills that set top performers apart. These skills ensure the accurate and efficient handling of cases, compliance with regulations, and effective collaboration with team members.

What are some common challenges faced by case processors, and how can they be managed effectively?

Case Processors often face challenges such as handling a high volume of cases, ensuring accuracy under tight deadlines, and managing frequent changes in documentation requirements. To manage these effectively, it's important to develop strong organizational skills, use checklists or workflow tools, and maintain clear communication with team members and supervisors. Regular training and staying updated on policy changes can also help Case Processors stay efficient and reduce errors.

What job categories do people searching Case Processor jobs in Florida look for?

The top searched job categories for Case Processor jobs in Florida are:

Infographic showing various Case Processor job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $31,893 per year, or $15.3 per hour.

CASE PROCESSING MANAGER I - 73005017

MyFlorida

Orlando, FL • On-site

$49K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago


Job description

Requisition No: 882626 

Agency: Department of Revenue

Working Title: CASE PROCESSING MANAGER I - 73005017

 Pay Plan: SES

Position Number: 73005017 

Salary:  $49,793.88 - $60,231.84 / annually 

Posting Closing Date: 09/08/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Case Processing Manager I

Orlando

This is an Internal Agency Advertisement.

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

  • Managing a team of 10 operational staff.
  • Functioning as administrator, coach, and advisor and providing training to team members.
  • Working with the Service Center Manager to develop, implement and monitor operational plans.
  • Determining resource needs and shifting available resources to ensure the highest level of productivity.
  • Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

  • Currently employed with the Florida Department of Revenue
  • One year of experience working in the Child Support Program
  • One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public
  • Experience coaching, mentoring, promoting professional development and performance improvement activities
  • Experience in assigning work and/or leading teams
  • Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.)           

SPECIAL NOTES:

  • This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.

SALARY: $49,793.88 - $60,231.84

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Mayrin Figueroa, (321) 347-3100, Mayrin.Figueroa@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants' responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.  

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.