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How much do case management specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for case management specialist in the United States is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.64 per hour, depending on experience, location, and employer.

What is a case management specialist?

Case Management Specialists are professionals who coordinate and manage services for individuals in need, such as patients, clients, or vulnerable populations. They assess clients' needs, develop service plans, connect them with appropriate resources, and monitor their progress to ensure effective support. These specialists often work in healthcare, social services, or community organizations, acting as advocates to help clients achieve better outcomes and navigate complex systems.

What are the key skills and qualifications needed to thrive as a case management specialist?

To thrive as a Case Management Specialist, you need strong organizational skills, knowledge of case management processes, and typically a degree in social work, psychology, or a related field. Familiarity with case management software, documentation systems, and relevant certifications like CCM (Certified Case Manager) are often required. Excellent communication, problem-solving, and empathy are essential soft skills for building rapport with clients and collaborating across teams. These skills and qualifications are crucial for effectively coordinating care, supporting clients' needs, and ensuring positive outcomes.

What are the most common challenges faced by case management specialists when coordinating care among multiple providers?

Case Management Specialists often encounter challenges related to communication and information sharing among various service providers, such as healthcare professionals, social workers, and community organizations. Ensuring that all parties are updated and aligned on a client's care plan requires strong organizational skills and persistence. Additionally, balancing heavy caseloads while advocating for clients' needs can be demanding, especially in fast-paced environments or when dealing with complex cases. Building rapport with both clients and providers is essential to facilitate smooth coordination and achieve positive outcomes.

What is the difference between Case Management Specialist vs Social Worker?

AspectCase Management SpecialistSocial Worker
Required CredentialsTypically a bachelor's degree in social work, psychology, or related field; certifications varyOften requires a bachelor's or master's degree in social work (BSW or MSW); licensure may be required
Work EnvironmentHealthcare facilities, community agencies, insurance companiesHospitals, schools, government agencies, community organizations
Employer & Industry UsageHealthcare, insurance, social servicesPublic and private social service agencies, healthcare, mental health
Common Search & ComparisonOften compared due to overlapping responsibilities in client support and resource coordination

While both roles involve supporting clients and coordinating services, Case Management Specialists typically focus on resource coordination within healthcare or insurance settings, often with specific certifications. Social Workers have a broader scope, including counseling and advocacy, and usually require advanced degrees and licensure. Understanding these differences helps in choosing the right career path or job search focus.

What type of case management specialist makes the most money?

Senior case management specialists, such as clinical or healthcare case managers with advanced certifications and extensive experience, tend to earn the highest salaries. Those working in specialized fields like medical or mental health case management often have higher pay due to the complexity of cases and required expertise.
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Case Management Specialist jobs near you
Infographic showing various Case Management Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $49,620 per year, or $23.9 per hour.

Medical Records and Case Management Specialist

Kurt Thompson Law Group

Boca Raton, FL • On-site

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Kurt Thompson Law Group in Boca Raton, FL, is hiring a full‑time Medical Records and Case Management Specialist.

If you love connecting dots-and people-apply now and help clients feel supported every step of the way!

WHY YOU SHOULD JOIN US

When you join our legal group, you step into a role where empathy meets excellence: your work directly helps injury victims navigate complex moments with confidence. In return, you'll receive starting pay of $22/hour and company‑wide benefits designed for stability and growth:

  • Health
  • Dental
  • Vision
  • Life
  • 401k
  • PTO
  • Bonus Structure
  • Growth Opportunities

KURT THOMPSON LAW GROUP: OUR MISSION

The Kurt Thompson Law Group was founded by distinguished personal injury attorney Kurt Thompson, whose vision has grown into a respected, multi‑state practice serving clients throughout Florida, Texas, Tennessee, and Washington. With millions recovered and a strong record of legal excellence, the firm is known for guiding clients through the legal process with clarity, compassion, and unwavering dedication.

What defines the workplace is its supportive, team‑driven culture where collaboration is encouraged, every voice matters, and your work directly contributes to helping people understand their rights and secure the compensation they deserve.

ARE YOU THE MEDICAL RECORDS AND CASE MANAGEMENT SPECIALIST OUR TEAM NEEDS?

Does this sound like you?

  • Naturally builds rapport and keeps everyone-clients, providers, and insurers-in the loop
  • Demonstrates strong attention to detail with organized files, clear notes, and consistent follow‑through
  • Able to prioritize effectively under pressure while maintaining warm, clear communication
  • Is excited about this role and fully meets the requirements listed below

If you answered "yes" to these questions and can meet the following requirements, we need you as our Medical Records and Case Management Specialist!

  • Minimum 1 year of personal injury medical records/billing experience
  • Proficiency with Microsoft Office (Word, Excel, Outlook); comfortable in an office environment
  • Strong customer service and excellent written/verbal communication
  • Proven ability to multitask, prioritize, and manage a heavy workload in a fast‑paced setting
  • Availability full‑time, 8:30 a.m.–5:00 p.m., Monday–Friday
  • Legal experience (preferred)

WHAT VITAL ASSISTANCE DO YOU PROVIDE AS A MEDICAL RECORDS AND CASE MANAGEMENT SPECIALIST?

You start by requesting and gathering medical and billing records tied to each accident, then confirm charges and balances and ensure providers have up‑to‑date health insurance and auto (PIP) details, including requesting health insurance liens where needed; throughout the day you handle incoming calls and other communications with clients, medical providers, and insurance companies, maintain ongoing relationships, and organize electronic case files so every update is easy to find; you collect, bill, and verify insurance cards, medical payment coverage, and liens, execute precise data entry, coordinate with your team on all aspects of active cases, keep momentum across a high‑volume caseload, and perform other related duties as assigned-making sure every person feels informed and every document lands exactly where it should.

WORK SCHEDULE

  • Full‑time
  • Monday – Friday, 8:30 a.m. – 5:00 p.m.

ADVANCE YOUR CAREER TODAY!

If you're ready to pair people skills with airtight organization, apply now. Our initial application is quick, easy, and mobile‑friendly-get started in minutes and take the next step in your legal career.

Must have the ability to pass a background check.

Apply