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Case Coordinator Jobs in Riverside, CA (NOW HIRING)

JAMS, Inc.

Case & Client Experience Coordinator

Riverside, CA · Hybrid

$20 - $27/hr

Coordinates case administration and case management within the case management team. Provides a high level of concierge service and administrative support to internal and external clients. Maintains ...

JAMS, Inc

Case Manager

Irvine, CA · On-site

$21.50 - $27.75/hr

Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs. * Provides exceptional client service by responding promptly to general ...

JAMS, Inc.

Case Manager (Paralegal)

Irvine, CA

$65K - $86K/yr

Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs. * Provides exceptional client service by responding promptly to general ...

JAMS, Inc.

Case Manager (Paralegal)

Irvine, CA · On-site

$21.50 - $27.75/hr

Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs. * Provides exceptional client service by responding promptly to general ...

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Case Coordinator information

See Riverside, CA salary details

$12

$23

$36

How much do case coordinator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for case coordinator in Riverside, CA is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.06 per hour, depending on experience, location, and employer.

What is a case coordinator?

A case coordinator is a person who works in health care or social work, helping clients implement a care plan and utilize resources available to them. Job duties include meeting with clients and their care providers to determine the best course of action for each. A case coordinator may also provide clients with educational resources that will help them manage their care. Career qualifications often include postsecondary education in social work or a health care field, work experience, and communication skills.

What are the key skills and qualifications needed to thrive as a case coordinator, and why are they important?

To thrive as a Case Coordinator, you need strong organizational abilities, attention to detail, and a background in social work, healthcare, or a related field, often requiring a bachelor's degree. Familiarity with case management software, electronic health records (EHRs), and documentation systems is typically necessary. Effective communication, problem-solving, and empathy are essential soft skills for building rapport with clients and collaborating with interdisciplinary teams. These skills ensure efficient case management, continuity of care, and positive outcomes for clients in need of coordinated services.

What are some common challenges faced by case coordinators, and how can they effectively manage their workload?

Case Coordinators often juggle multiple cases simultaneously, each with unique requirements and timelines. A primary challenge is balancing competing priorities while ensuring that all clients receive timely support and accurate information. Effective workload management relies on strong organizational skills, regular communication with multidisciplinary teams, and the use of case management software to track progress. Additionally, proactively addressing potential barriers and staying adaptable helps Case Coordinators navigate high-pressure situations and deliver quality outcomes.

What is the difference between Case Coordinator vs Case Manager?

AspectCase CoordinatorCase Manager
Required CredentialsTypically a high school diploma or associate degree; certifications varyOften requires a bachelor's degree; certifications like CCM may be preferred
Work EnvironmentHealthcare facilities, social services, insurance companiesHospitals, social service agencies, insurance providers
Primary ResponsibilitiesCoordinate services, schedule appointments, gather documentationAssess client needs, develop care plans, advocate for clients

While both roles involve supporting clients and coordinating services, Case Coordinators primarily focus on scheduling and documentation, whereas Case Managers take a more active role in assessing needs and developing comprehensive care plans. The roles often overlap but differ in scope and responsibilities.

More about Case Coordinator jobs

What are the most commonly searched types of Case jobs in Riverside, CA?

The most popular types of Case jobs in Riverside, CA are:

What are popular job titles related to Case Coordinator jobs in Riverside, CA?

For Case Coordinator jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Case Coordinator jobs in Riverside, CA look for?

The top searched job categories for Case Coordinator jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Case Coordinator jobs?

Cities near Riverside, CA with the most Case Coordinator job openings:

Case Coordinator jobs near you
Infographic showing various Case Coordinator job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $49,310 per year, or $23.7 per hour.

Case & Client Experience Coordinator

Riverside, CA • Hybrid

JAMS, Inc.
Mediation and Negotiation Services • 201 - 500 employees
Learn more about JAMS, Inc.external

$47K - $62K/yr

Full-time

Posted 20 days ago

Job description

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

A Brief Overview
Provides support to the case management (CM) team to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides a high level of concierge service and administrative support to internal and external clients. Maintains Resolution Center appearance and provides base-level case support; Assists the Manager, Client Experience in supporting multiple Resolution Centers. Performs all tasks accurately and with an appropriate sense of urgency.


What you will do

  • Supports Case Managers, clients and Panelists throughout the entire life cycle of a case. Communicates and meets with the Case Managers and local managers to discuss case issues. Serves as Case Manager apprentice on mediations and is competent to cover a Case Manager’s desk in their absence when appropriate.
  • Provides professional concierge-level client services (e.g., client and neutral check-in, room assignments, front desk logistics, and responsibilities). Assists in the moderation of hybrid hearings, answers rollover calls and routes inquiries as appropriate, provides administrative support for Case Managers and Panelists.
  • Coordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online sessions). Supports all clients with technological needs, addresses assistance requests and troubleshoots inquiries throughout the day. Liaises with the IT department for tech support and logistics.
  • Performs administrative tasks, prepares and distributes mail, maintains document retention, and ensures supplies are available for internal and external clients as necessary. Assists on additional projects and participates in committees as designated by their manager. Provides touchpoints to clients as instructed by management to ensure that their local Resolution Center (“RC”) is prepared to satisfy the clients’ needs.
  • Maintains facilities, including liaising with building management, security and janitorial staff. Partners with management to address facility issues including but not limited to repair requests.
  • Coordinates food and beverage service (e.g., cafés, snacks, and beverages), restocks, cleans, and oversees the set-up and breakdown of lunch buffets.
  • Other duties as assigned within similar scope.

Qualifications

  • Bachelor's Degree in a related discipline. Preferred
  • 2-4 years of working in a legal administrative or assistant role. Required
  • 2-4 years of working in legal and client service role. Plus
  • Proficiency in all ADR processes and procedures. (Preferred proficiency)
  • Knowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)
  • Computer literate and proficient in all software programs required for the position. (Required proficiency)
  • Verbal and written communication skills. (Required proficiency)

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