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How much do case administrator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for case administrator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

Is a case administrator a good job?

A case administrator manages and organizes case files, documents, and client information, often working in legal, healthcare, or social services settings. The role typically requires strong organizational skills, attention to detail, and proficiency with case management software. It can offer stable employment with opportunities for advancement and skill development.

What is a case administrator?

Case Administrators are professionals who manage and oversee the administrative aspects of legal cases within courts or law offices. They are responsible for maintaining case records, scheduling hearings, processing legal documents, and ensuring that cases move smoothly through the judicial system. Their work is essential for supporting judges, attorneys, and clerks in keeping the case flow organized and timely. Case Administrators often serve as a point of contact for parties involved in a case and help ensure compliance with court procedures.

What are the key skills and qualifications needed to thrive as a case administrator, and why are they important?

To thrive as a Case Administrator, you need strong organizational skills, attention to detail, and familiarity with legal or administrative processes, often supported by an associate’s or bachelor’s degree. Proficiency in case management software, court electronic filing systems, and standard office applications is typically required. Excellent communication, problem-solving abilities, and discretion are vital soft skills for effectively managing sensitive information and interacting with various stakeholders. These skills ensure accurate case tracking, efficient workflow, and confidentiality in a legal or administrative environment.

What are some common challenges a case administrator might face when managing caseloads, and how can they be addressed?

Case Administrators often manage multiple cases simultaneously, which requires strong organizational skills to track deadlines, filings, and correspondence. A common challenge is balancing a high volume of work while maintaining accuracy and confidentiality. Effective use of case management software, proactive communication with legal teams, and prioritization of tasks can help address these challenges. Additionally, staying updated on procedural rules ensures smooth workflow and reduces errors.
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Case Administrator jobs near you
Infographic showing various Case Administrator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,494 per year, or $24.8 per hour.

Case Administrator (Legal Services/Administrative Support)

American Arbitration Association Inc.

Fresno, CA • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

American Arbitration Association rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

24th of 491 rated business services

Job description

Description

Case Administrator (Legal Services/Administrative Support) - 2026-82

The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.
 
Work Environment
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
 

Compensation
  • Charlotte, Miami, San Antonio: $49,000 – $52,00
  • Atlanta, Buffalo, Dallas, Fresno: $52,000 – $55,000
  • Houston, Johnston, Minneapolis: $53,000 – $56,000
  • Chicago, Philadelphia, Voorhees: $55,000 – $59,000
  • Boston, Los Angeles: $58,000 - $61,000
  • New York City, San Francisco: $62,000 – $65,000
This position is also eligible for quarterly performance-based incentives.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
 

Qualifications
  • Associate's degree in business or related field, or equivalent combination of education and experience
  • Minimum three years of experience in customer service, case administration, or legal environments
  • Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
  • Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
  • Comfort with web-based systems and adaptability to new technologies, including AI-related tools
  • Exceptional attention to detail and time management skills
  • Ability to manage sensitive information with professionalism and discretion
About Us
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
 
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

What American Arbitration Association employees say

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About American Arbitration Association

Sourced by ZipRecruiter

The American Arbitration Association (AAA), situated in New York, NY, operates in the dispute resolution sector and it plays an essential role in the global business environment. Established in 1926, AAA has increased access to and improved the quality of justice through its range of dispute resolution services, including arbitration and mediation, as well as educational programs. The core mission of AAA is to help individuals and organizations of all sizes manage conflict and resolve disputes in a manner that is fair, swift, and economical. Over the years, AAA has been instrumental in engineering conflict management and dispute resolution techniques that have been recognized and adopted worldwide.

Industry

Mediation and negotiation services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1926

Social media

Twitter

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