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Call Center Jobs in Virginia (NOW HIRING)

ClearanceJobs

Call Center Operator Jobs

Chantilly, VA · On-site

$80K - $104K/yr

Provide professional, courteous, resourceful support to all incoming calls Must be proficient in relevant computer applications, customer service principles and practices, call center telephony and ...

KSI Collision Parts

Call Center Representative

Richmond, VA · On-site

$15.75 - $19.75/hr

Prior experience in customer service or call center environment preferred. * Excellent communication skills and ability to provide exceptional customer service. * Bilingual in Spanish is a huge plus.

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$100K/yr

Overview Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

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All JobsCall Center JobsCall Center Jobs in Virginia

Call Center information

See Virginia salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Virginia?

The most popular types of Call Center jobs in Virginia are:

What are popular job titles related to Call Center jobs in Virginia?

For Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Virginia look for?

The top searched job categories for Call Center jobs in Virginia are:

What cities in Virginia are hiring for Call Center jobs?

Cities in Virginia with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 10% Contract, and 5% Nights. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Call Center Operator Jobs

ClearanceJobs

Chantilly, VA • On-site

$80K - $104K/yr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Posting

Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow. We are actively hiring to join our Alder Division working in Northern VA. You will provide professional telephone operations support in a fluid, fast paced environment, to answer and manage incoming calls from a variety of sources. Provide professional, courteous, resourceful support to all incoming calls Must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes Attention to detail is essential to manage complexity of calls Have proven ability to perform in a fast-paced environment and manage multiple tasks simultaneously and effectively Strong oral and written communication skills to brief POCs on outcomes and action resulting from calls Ability to understand and adhere to process flows Excellent interpersonal skills and the ability to develop relationships with customers, coworkers and colleagues Must be able to work easily with non-native English speakers and pay close attention to details Must have the ability to adapt to changing work requirements, multiple tasks and priorities, and be able to exercise discretion Prior call center experience managing a high volume of incoming calls is desired Must have basic typing skills (40 WPM) The pay range for this position is: $80,000 - $104,000

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