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Inbound Call Center From Home Jobs in Virginia (NOW HIRING)

Collabera Technologies

Escalations Representative

Roanoke, VA · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Home * Search Jobs * Escalations Representative Contract to Hire: Roanoke, Virginia, US Salary ... from customers. Job Requirement * customer service * CSR * call center * calls * inbound call ...

Ashley

Call Center Manager

Fredericksburg, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a fully in-office position responsible for overseeing inbound call center operations, supporting team performance, and ensuring exceptional customer service experiences. What We Offer

Mr. Rogers Windows

Call Center Agent

Chesapeake, VA · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... inbound calls to join our in-office call center. This is not a remote position, you'll work in a ... Your role will be to learn about their situation, explain the value of an in-home consultation, and ...

Mr. Rogers Windows

Call Center Agent (Full-time)

Chesapeake, VA

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... inbound calls to join our in-office call center. This is not a remote position, you'll work in a ... Your role will be to learn about their situation, explain the value of an in-home consultation, and ...

MCI Careers

Remote Call Center Representative

Virginia Beach, VA · On-site +1

$12.77 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

LOCATION Remote Work-at-Home POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled ... Answer inbound calls and respond to customer inquiries in a professional manner. * Resolve customer ...

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Inbound Call Center From Home information

See Virginia salary details

$12

$17

$22

How much do inbound call center from home jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for inbound call center from home in Virginia is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What are some common challenges faced when working as an inbound call center agent from home, and how can they be managed?

Working as an inbound call center agent from home often presents challenges such as maintaining focus in a home environment, managing back-to-back calls without on-site support, and ensuring reliable technology. To manage these, it's important to set up a dedicated workspace, establish clear boundaries with household members, and become proficient with the company's communication and troubleshooting tools. Regular check-ins with supervisors and participation in virtual team meetings can help maintain a sense of connection and support.

What are the key skills and qualifications needed to thrive as an inbound call center from home representative?

To excel as an Inbound Call Center From Home Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and reliable internet connectivity is often required. Outstanding patience, resilience, and self-motivation are crucial soft skills for managing customer concerns and working independently. These qualities enable representatives to deliver effective customer service, resolve issues efficiently, and maintain high satisfaction rates in a remote environment.

What is the difference between Inbound Call Center From Home vs Customer Service Representative From Home?

AspectInbound Call Center From HomeCustomer Service Representative From Home
Primary RoleHandle inbound calls, assist customers, process ordersAssist customers, resolve issues, provide product info
Required SkillsCommunication, problem-solving, computer skillsCommunication, problem-solving, product knowledge
Work EnvironmentHome-based, call center software, quiet spaceHome-based, computer, phone, flexible setup
Common EmployersCall centers, BPO companies, retailRetail, tech companies, service providers

Both roles involve remote customer interaction, requiring strong communication skills and a home office setup. The main difference is that Inbound Call Center From Home primarily handles inbound calls for order processing or support, while Customer Service Representative From Home may also include outbound calls and broader customer engagement. Both jobs are suitable for those seeking remote work in customer service industries.

What is an inbound call center from home?

An Inbound Call Center From Home job involves handling incoming calls from customers, clients, or patients while working remotely. Employees respond to inquiries, resolve issues, process orders, or provide support, all from their home office using a computer and phone system. These positions require strong communication skills, reliable internet, and the ability to work independently. Many companies provide training and necessary equipment for remote call center agents. This role is popular for its flexibility and the ability to work from anywhere with a stable internet connection.
What are the most commonly searched types of Inbound Call Center jobs in Virginia? The most popular types of Inbound Call Center jobs in Virginia are:
What are popular job titles related to Inbound Call Center From Home jobs in Virginia? For Inbound Call Center From Home jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center From Home jobs in Virginia look for? The top searched job categories for Inbound Call Center From Home jobs in Virginia are:
What cities in Virginia are hiring for Inbound Call Center From Home jobs? Cities in Virginia with the most Inbound Call Center From Home job openings:
Inbound Call Center From Home jobs near you
Infographic showing various Inbound Call Center From Home job openings in Virginia as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 87% In-person, 4% Hybrid, and 9% Remote job distribution, with an average salary of $35,741 per year, or $17.2 per hour.

Inbound Call Center Representative

IronMountain Solutions

Chesapeake, VA • On-site

$16/hr

Full-time

Posted 29 days ago

Job description

Inbound Call Center Representative
Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 100 Emancipation Drive, Bldg. 135 Room AG-08, Hampton, VA 23667
Schedule: Full Time
Relocation: N/A
Salary: $16 an hour
Customer Service Representative - DHS ICE HSI Tip Line
Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
Job Responsibilities:
  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service

Education and Experience Requirements:
  • 3+ years of experience in a call center
  • Associate's degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Apply