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Home Based Inbound Call Center Jobs in Virginia (NOW HIRING)

Sentara

Web and Contact Center Representative

Norfolk, VA · Remote

$15.50 - $19.25/hr

In this role, you will respond to community-based inbound calls and web inquiries, providing information and services through Sentara's web and interactive call center platforms. You will deliver ...

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notifyMD

Call Center Specialists

Chesapeake, VA · On-site

$17.50/hr

We are an inbound call center only. We do not perform any outbound telemarketing or hard sales ... Computer skills in a Windows based environment * Good attendance * The ability to type 35 words per ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Virginia

Home Based Inbound Call Center information

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$12

$17

$22

How much do home based inbound call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for home based inbound call center in Virginia is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Inbound Call Center Agent, and why are they important?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are home based inbound call center jobs?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are some common challenges faced by home-based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Virginia? The most popular types of Inbound Call Center jobs in Virginia are:
What cities in Virginia are hiring for Home Based Inbound Call Center jobs? Cities in Virginia with the most Home Based Inbound Call Center job openings:
Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Virginia as of June 2026, with employment types broken down into 54% Full Time, 31% Part Time, and 15% Contract. Highlights an 69% In-person, 8% Hybrid, and 23% Remote job distribution, with an average salary of $35,741 per year, or $17.2 per hour.
Web and Contact Center Representative

Web and Contact Center Representative

Sentara

Norfolk, VA • Remote

$15.50 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 383 frontline employees who took The Breakroom Quiz

485th of 870 rated healthcare providers

Job description

City/State

Norfolk, VA

Work Shift

Multiple shifts available

Overview:

We are seeking a Web and Contact Center Representative to join our team at Sentara .

This is a Full-time remote position;

Shift Time: 9:30 AM to 6:00 PM EST.

In this role, you will respond to community-based inbound calls and web inquiries, providing information and services through Sentara's web and interactive call center platforms. You will deliver exceptional customer service by offering accurate, timely, and helpful information to consumers.

The representative will also produce and maintain tracking and monitoring reports, ensure data accuracy and accessibility, and manage consumer databases to support efficient operations.

This is a full-time remote position that requires reliability, dependability, and a commitment to maintaining your assigned work shift.

Healthcare setting experience is preferred for this position.

Education

High School Graduate or Equivalent (Required)

Certification/Licensure

No specific certification or licensure requirements

Experience

  • Minimum 3 years of call center experience (required)

  • Experience handling community-based inbound calls (preferred)

  • Prior work experience in a healthcare setting (preferred)

  • Proficiency with data entry and maintaining accurate consumer databases

  • Experience producing tracking, monitoring, and performance reports

  • Strong written and verbal communication skills with a customer-focused approach

  • Reliable and dependable with consistent attendance and adherence to assigned work shift

  • Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:17.31 - 28.85. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits: Caring For Your Family and Your Career
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to 10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down - 10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

What Sentara Health employees say

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