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Home Based Inbound Call Center Jobs in Virginia (NOW HIRING)

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

... home comfort solutions. We are seeking an experienced Outbound Call Center Sales Manager to lead ... The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales ...

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

The Maine State-based Marketplace (ME SBM) project provides support for the Maine State-based ... the home router. - Must currently and permanently reside in the Continental US. Minimum ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... Schedule appointments for all centers and departments (excluding Dental) based on provider ...

Serco

Call Center Rep - Temporary

Herndon, VA · On-site

$16.50 - $20.50/hr

Receive inbound participant phone calls and provide appropriate customer service support in ... Reliable home internet service. This is a temporary position available starting in October and ...

ncmec

$15 - $18.75/hr

Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt ... Employees must be able to work flexible, rotating shifts including weekends and holidays based on ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Virginia

Home Based Inbound Call Center information

See Virginia salary details

$12

$17

$22

How much do home based inbound call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for home based inbound call center in Virginia is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Virginia? The most popular types of Inbound Call Center jobs in Virginia are:
What cities in Virginia are hiring for Home Based Inbound Call Center jobs? Cities in Virginia with the most Home Based Inbound Call Center job openings:
Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Virginia as of August 2026, with employment types broken down into 54% Full Time, 31% Part Time, and 15% Contract. Highlights an 69% In-person, 8% Hybrid, and 23% Remote job distribution, with an average salary of $35,741 per year, or $17.2 per hour.

Call Center Specialist

Pulmonary Associates of Richmond, Inc.

Richmond, VA • On-site

$16.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.


The Position: PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering all incoming phone calls for the practice. This position is the first point of contact for patients, family members, referring to physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor.

This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office.

Pay: $16.50-$18.50 an hour based on experience

Job responsibilities for the Call Center Specialist:

  • Answer incoming calls promptly and while demonstrating excellent customer service skills.
  • Listen and ask probing questions to determine the reason for the call and then handle the call accordingly.
  • Schedule patient appointments for pulmonary and sleep
  • Obtain and enter accurate demographic information into Allscripts.
  • Schedule appointment according to current policies
  • Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.
  • Disseminate patient questions and refills requests via EMR to the MA/provider.
  • Provide basic information, guidance, and instructions to callers.
  • Distribute consultations and enter MD Coder.
  • Complete appointment requests are made online.
  • Gather patient records for local hospital systems (Bon Secours and HCA)
  • Assist with patient rescheduling as needed.
  • Assist with EMR indexing of incoming documents when/if needed.
  • Assist with EMR output queue when/if needed.
  • Assist with scheduling faxed and electronic new patient referrals.
  • Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always.
  • Adhere to HIPAA policies and procedures to protect patient privacy and security.
  • Perform other duties as assigned by provider, supervisor, or member of Administration.


Qualifications for the Call Center Specialist:

Education: High School Diploma or equivalent Experience: One year experience in a call center environment and/ or in a medical practice is preferred.


Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending accounts
  • Employee referral program
  • Health insurance
  • Critical Illness
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
  • WEEKLY PAY and more!

Physical / Mental Demands:

  • Sitting for long periods of time as well as occasional standing and walking.
  • Manual dexterity for using a computer keyboard and office machines.
  • Ability to view computer screens for long periods.
  • Occasional stress related to workload and physician / patient demands.


Pulmonary Associates of Richmond is an Equal Opportunity Employer.


Apply