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Home Based Inbound Call Center Jobs in Virginia (NOW HIRING)

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... Schedule appointments for all centers and departments (excluding Dental) based on provider ...

ncmec

$15 - $18.75/hr

Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt ... Employees must be able to work flexible, rotating shifts including weekends and holidays based on ...

City of Norfolk

Account Representative

Norfolk, VA

$45K - $52K/yr

The person in this position will be providing quality customer service in a high volume inbound call center and customer lobby. They will be responsible for assisting customers with establishing ...

New

Serco

Call Center Rep - Temporary

Herndon, VA · On-site

$16 - $20.50/hr

Receive inbound participant phone calls and provide appropriate customer service support in ... Reliable home internet service. This is a temporary position available starting in October and ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Virginia

Home Based Inbound Call Center information

See Virginia salary details

$12

$17

$22

How much do home based inbound call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for home based inbound call center in Virginia is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What are the most commonly searched types of Inbound Call Center jobs in Virginia?

The most popular types of Inbound Call Center jobs in Virginia are:

What cities in Virginia are hiring for Home Based Inbound Call Center jobs?

Cities in Virginia with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Virginia as of August 2026, with employment types broken down into 54% Full Time, 31% Part Time, and 15% Contract. Highlights an 69% In-person, 8% Hybrid, and 23% Remote job distribution, with an average salary of $35,741 per year, or $17.2 per hour.

Outbound Call Center Sales Manager

ARS-Rescue Rooter

Springfield, VA • On-site

$120K - $140K/yr

Full-time

Posted 19 days ago

Job description

Overview

Pay: $120,000 – $140,000 per year
Bonus: Eligible to participate in the Annual Corporate Bonus Plan
Location: Springfield, VA

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions.

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12–20 outbound representatives responsible for converting warm customer leads into scheduled appointments and revenue opportunities.

This is a high-volume, performance-driven call center operation—not a traditional customer service center. The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales, and knows how to use coaching, call analytics, and disciplined follow-up strategies to improve contact, conversion, and appointment-setting results.

What We Offer
  • Competitive base salary plus annual corporate bonus opportunity
  • Weekly pay via direct deposit
  • Insurance available after 31 days, including low-cost medical plans
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • 13 days PTO plus 8 paid holidays
  • Company-paid life insurance
  • Career advancement opportunities within a national service organization
  • Strong leadership support and established infrastructure

Responsibilities

What You’ll Do
  • Lead, develop, and manage an outbound call center sales team of approximately 12–20 representatives
  • Drive high-volume outbound dialing to warm leads, including unsold opportunities, previous customers, aged leads, and other qualified customer lists
  • Establish clear expectations for dialing activity, contact rates, conversion rates, appointments booked, revenue generated, and overall sales productivity
  • Coach representatives on phone sales techniques, objection handling, urgency creation, value positioning, and closing for the appointment
  • Monitor live and recorded calls and provide timely, actionable coaching
  • Use call center reporting, CRM data, and performance dashboards to identify trends and improve results
  • Develop outbound calling strategies, lead segmentation, follow-up cadences, and targeted sales campaigns
  • Hold representatives accountable through daily performance management, call reviews, scorecards, and one-on-one coaching
  • Manage scheduling and staffing to maximize lead coverage, contact rates, and productivity
  • Recruit, train, onboard, and develop new outbound sales representatives
  • Partner with sales and operations leadership to align outbound campaigns with capacity and revenue goals
  • Build a competitive, energetic, and accountable sales culture focused on measurable results
  • Continuously improve scripts, workflows, dialing strategies, and call center processes

Qualifications

  • Required experience managing a high-volume outbound call center or outbound phone-sales team
  • Proven success leading representatives responsible for outbound dialing, warm-lead conversion, appointment setting, or telephone sales
  • Strong understanding of call center performance metrics, including dialing activity, contact rate, conversion rate, appointments set, show rate, and revenue
  • Experience using call monitoring, scorecards, reporting, and performance data to coach and improve results
  • Demonstrated ability to develop sales representatives and hold teams accountable to daily and monthly goals
  • Experience creating or improving outbound scripts, lead follow-up strategies, and dialing campaigns
  • Strong leadership, communication, organizational, and problem-solving skills
  • Comfortable working in a fast-paced, metric-driven, and highly accountable sales environment
  • Proficiency with CRM systems, call center platforms, dialers, and reporting tools
  • Residential home services, appointment-setting, rehash, or lead-conversion experience is preferred

This is an opportunity to lead and grow a highly visible outbound sales operation with strong earning potential, executive-level exposure, and the support of a nationally recognized organization.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer.. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.