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Inbound Call Center From Home Jobs in Springfield, VA

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic ... Handle inbound and outbound customer calls professionally and efficiently * Address customer ...

Sparkbit 360

Call Center Agent

Washington, DC

$16 - $26/hr

Handle inbound and outbound customer calls professionally and efficiently * Address customer ... Proven experience in a call center or customer service role * Excellent verbal and written ...

ROCS Grad Staffing

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

BeloForm Craft

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Call Center Agent Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Fully remote aside from any onsite all-hands meetings * Must reside within the DMV area for onsite ... This role involves handling inbound calls, assisting patients with scheduling needs, and ensuring ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

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All JobsInbound Call Center JobsInbound Call Center From Home JobsInbound Call Center From Home Jobs in Springfield, VA

Inbound Call Center From Home information

See Springfield, VA salary details

$13

$18

$24

How much do inbound call center from home jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for inbound call center from home in Springfield, VA is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $19.09 per hour, depending on experience, location, and employer.

What is an inbound call center from home?

An Inbound Call Center From Home job involves handling incoming calls from customers, clients, or patients while working remotely. Employees respond to inquiries, resolve issues, process orders, or provide support, all from their home office using a computer and phone system. These positions require strong communication skills, reliable internet, and the ability to work independently. Many companies provide training and necessary equipment for remote call center agents. This role is popular for its flexibility and the ability to work from anywhere with a stable internet connection.

What are the key skills and qualifications needed to thrive as an inbound call center from home representative?

To excel as an Inbound Call Center From Home Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and reliable internet connectivity is often required. Outstanding patience, resilience, and self-motivation are crucial soft skills for managing customer concerns and working independently. These qualities enable representatives to deliver effective customer service, resolve issues efficiently, and maintain high satisfaction rates in a remote environment.

What are some common challenges faced when working as an inbound call center agent from home, and how can they be managed?

Working as an inbound call center agent from home often presents challenges such as maintaining focus in a home environment, managing back-to-back calls without on-site support, and ensuring reliable technology. To manage these, it's important to set up a dedicated workspace, establish clear boundaries with household members, and become proficient with the company's communication and troubleshooting tools. Regular check-ins with supervisors and participation in virtual team meetings can help maintain a sense of connection and support.

What is the difference between Inbound Call Center From Home vs Customer Service Representative From Home?

AspectInbound Call Center From HomeCustomer Service Representative From Home
Primary RoleHandle inbound calls, assist customers, process ordersAssist customers, resolve issues, provide product info
Required SkillsCommunication, problem-solving, computer skillsCommunication, problem-solving, product knowledge
Work EnvironmentHome-based, call center software, quiet spaceHome-based, computer, phone, flexible setup
Common EmployersCall centers, BPO companies, retailRetail, tech companies, service providers

Both roles involve remote customer interaction, requiring strong communication skills and a home office setup. The main difference is that Inbound Call Center From Home primarily handles inbound calls for order processing or support, while Customer Service Representative From Home may also include outbound calls and broader customer engagement. Both jobs are suitable for those seeking remote work in customer service industries.

What job categories do people searching Inbound Call Center From Home jobs in Springfield, VA look for?

The top searched job categories for Inbound Call Center From Home jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Inbound Call Center From Home jobs?

Cities near Springfield, VA with the most Inbound Call Center From Home job openings:

Inbound Call Center From Home jobs near you
Infographic showing various Inbound Call Center From Home job openings in Springfield, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Hybrid job distribution, with an average salary of $37,656 per year, or $18.1 per hour.

Customer Service Call Center Agent

VECra Inc.

Lanham, MD • On-site

$18.50/hr

Other

Medical, Dental, PTO

Re-posted 4 days ago

Job description

Job Title: Call Center Agent (Full-Time, Remote)
Location: Remote
Company Overview
VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always:
  • Vigilant Efficient Collaborative Responsive Accurate (VECRA)
Job Description
VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange. Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of paid training. Agents must provide their own computer/laptop (Chromebooks and iPads are not permitted) and headset.
Key Responsibilities
  • Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.
  • Track and document all inquiries using the designated systems.
  • Complete tasks according to established guidelines and quality assurance metrics.
  • Assist consumers with changes to their applications and reset passwords for self-service.
  • Check application status and verify coverage effectiveness.
  • Escalate calls or issues to appropriate staff when needed.
  • Facilitate translation services for non-English speaking callers.
  • Attend training and meetings to maintain up-to-date knowledge of all programs and systems.
Qualifications & Required Skills
  • Must be a Maryland Resident.
  • 3+ years of call center experience.
  • Experience with high inbound call volumes and meeting/exceeding performance metrics.
  • Fast learner with the ability to work independently.
  • Strong multitasking and computer skills.
  • Excellent listening skills with the ability to understand, not just respond.
  • Punctual and self-reliant.
Education
  • High School Diploma or GED required.
Other Details
  • Work Hours: 8:00 AM - 6:00 PM (Assigned 8-hour shift within this timeframe)
  • Salary: $18.50/hour
  • Location: Remote
  • Travel: No
Benefits
VECRA offers a competitive benefits package for full-time employees, including:
  • Paid holidays
  • Paid time off
  • Medical and dental coverage

Equal Opportunity Employer
VECRA, Inc. is an Equal Opportunity and Affirmative Action employer. We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where permitted by law.

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