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Call Center Jobs in Chester, VA (NOW HIRING)

esr

Call Center Team Leader

Richmond, VA · On-site

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

esr

Call Center Team Leader

Richmond, VA · On-site

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

IQVIA

Work from Home

Richmond, VA · Remote

$18/hr

The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation ...

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All JobsCall Center JobsCall Center Jobs in Chester, VA

Call Center information

See Chester, VA salary details

$9

$16

$23

How much do call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center in Chester, VA is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.69 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Chester, VA?

The most popular types of Call Center jobs in Chester, VA are:

What are popular job titles related to Call Center jobs in Chester, VA?

For Call Center jobs in Chester, VA, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Chester, VA look for?

The top searched job categories for Call Center jobs in Chester, VA are:

What cities near Chester, VA are hiring for Call Center jobs?

Cities near Chester, VA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Chester, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $34,284 per year, or $16.5 per hour.

Call Center Representative

VERNON J HARRIS EAST END COMMUNITY HEALTH CENTER

Richmond, VA

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Capital Area Health Network (CAHN)
Richmond, VA—OnSite Position

Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, missiondriven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.

Our Core Values

Compassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.
Accountability – We safeguard confidentiality and remain transparent with all stakeholders.
Reverence – We are called to serve and uplift those in need while fostering mutual respect.
Excellence – We commit to continuous learning to deliver culturally responsive, highquality care.
Stewardship – We manage resources responsibly for the benefit of our organization and community.

Who We Are

CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.

Our Mission:
To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference.

The Call Center Representative serves as the first point of contact for patients, delivering exceptional customer service while supporting access to care across Capital Area Health Network. This position is responsible for answering inbound calls, scheduling appointments, coordinating transportation services, maintaining accurate patient information, and assisting patients with navigating healthcare services in a culturally and linguistically appropriate manner.

The ideal candidate is patient-focused, organized, and detail-oriented, with strong communication skills and the ability to manage multiple tasks in a fast-paced healthcare environment. This role plays a vital part in ensuring a positive patient experience while supporting efficient clinical operations.

Key Areas of Responsibility:

  • Answer and manage inbound patient calls and online appointment requests
  • Schedule appointments for providers across multiple locations
  • Verify and update patient demographic, insurance, and billing information
  • Coordinate transportation services and patient support needs
  • Maintain accurate patient records within eClinicalWorks (EHR)
  • Resolve patient inquiries and collaborate with staff to address concerns
  • Educate patients regarding appointments, services, and healthcare resources
  • Support call center operations, reporting, and administrative functions

Schedule:

  • Monday and Tuesday: 8:00 a.m. to 7:00 p.m.
  • Wednesday through Friday: 8:00 a.m. to 5:00 p.m.
  • Occasional extended hours as needed
  • On-site position

Benefits at CAHN

We value our team, and it shows in our comprehensive benefits package:

Health Coverage

  • Medical, Dental, and Vision Insurance
  • Secondary Gap Insurance
  • Prescription Drug Plan
  • Supplemental Policies through Colonial Life

Financial Security

  • 401(k) Retirement Plan with up to 3% Company Match
  • EmployerSponsored ShortTerm Disability
  • EmployerPaid Life and AD&D Insurance

WorkLife Balance

  • Paid Time Off (PTO) accrued beginning Day 1
  • SelfCare Floating Holidays
  • 9.5 Paid Holidays

Additional Support

  • Employee Assistance Program (EAP)
  • Public Service Loan Forgiveness (PSLF) eligibility

We are committed to supporting your wellbeing—at work and beyond.

Preferred Qualifications:

  • High school diploma, GED, or equivalent required
  • One to three years of customer service experience
  • Call center and/or medical office experience preferred
  • Experience with eClinicalWorks or electronic health records preferred
  • Strong telephone etiquette, communication, and customer service skills
  • Ability to multitask, maintain accuracy, and manage confidential information

At Capital Area Health Network, we are committed to fostering a culture of Compassion, Accountability, Reverence, Excellence, and Stewardship (CAHN CARES) while supporting our employees in delivering exceptional care to the communities we serve.

Commitment to Our Workforce and Community 

Capital Area Health Network is committed to fostering a workplace culture that reflects our mission of service, compassion, and excellence. We strive to create an environment where employees feel respected, supported, and empowered to contribute their talents toward improving the health and well-being of the communities we serve. 

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