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Call Center Representative Jobs in Chester, VA (NOW HIRING)

esr

Call Center Team Leader

Richmond, VA · On-site

Ensure call center representatives are fully informed of all new information related to processes, procedures and client needs * Provide feedback on performance

esr

Call Center Team Leader

Richmond, VA · On-site

Ensure call center representatives are fully informed of all new information related to processes, procedures and client needs * Provide feedback on performance

IQVIA

Work from Home

Richmond, VA · Remote

$18/hr

The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Chester, VA

Call Center Representative information

See Chester, VA salary details

$9

$16

$23

How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Chester, VA is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.69 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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What cities near Chester, VA are hiring for Call Center Representative jobs?

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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Chester, VA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $34,284 per year, or $16.5 per hour.

Call Center Representative

VERNON J HARRIS EAST END COMMUNITY HEALTH CENTER

Richmond, VA • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Capital Area Health Network (CAHN)
Richmond, VA—OnSite Position

Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, missiondriven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.

Our Core Values

Compassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.
Accountability – We safeguard confidentiality and remain transparent with all stakeholders.
Reverence – We are called to serve and uplift those in need while fostering mutual respect.
Excellence – We commit to continuous learning to deliver culturally responsive, highquality care.
Stewardship – We manage resources responsibly for the benefit of our organization and community.

Who We Are

CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.

Our Mission:
To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference.

The Call Center Representative serves as the first point of contact for patients, delivering exceptional customer service while supporting access to care across Capital Area Health Network. This position is responsible for answering inbound calls, scheduling appointments, coordinating transportation services, maintaining accurate patient information, and assisting patients with navigating healthcare services in a culturally and linguistically appropriate manner.

The ideal candidate is patient-focused, organized, and detail-oriented, with strong communication skills and the ability to manage multiple tasks in a fast-paced healthcare environment. This role plays a vital part in ensuring a positive patient experience while supporting efficient clinical operations.

Key Areas of Responsibility:

  • Answer and manage inbound patient calls and online appointment requests
  • Schedule appointments for providers across multiple locations
  • Verify and update patient demographic, insurance, and billing information
  • Coordinate transportation services and patient support needs
  • Maintain accurate patient records within eClinicalWorks (EHR)
  • Resolve patient inquiries and collaborate with staff to address concerns
  • Educate patients regarding appointments, services, and healthcare resources
  • Support call center operations, reporting, and administrative functions

Schedule:

  • Monday and Tuesday: 8:00 a.m. to 7:00 p.m.
  • Wednesday through Friday: 8:00 a.m. to 5:00 p.m.
  • Occasional extended hours as needed
  • On-site position

Benefits at CAHN

We value our team, and it shows in our comprehensive benefits package:

Health Coverage

  • Medical, Dental, and Vision Insurance
  • Secondary Gap Insurance
  • Prescription Drug Plan
  • Supplemental Policies through Colonial Life

Financial Security

  • 401(k) Retirement Plan with up to 3% Company Match
  • EmployerSponsored ShortTerm Disability
  • EmployerPaid Life and AD&D Insurance

WorkLife Balance

  • Paid Time Off (PTO) accrued beginning Day 1
  • SelfCare Floating Holidays
  • 9.5 Paid Holidays

Additional Support

  • Employee Assistance Program (EAP)
  • Public Service Loan Forgiveness (PSLF) eligibility

We are committed to supporting your wellbeing—at work and beyond.

Preferred Qualifications:

  • High school diploma, GED, or equivalent required
  • One to three years of customer service experience
  • Call center and/or medical office experience preferred
  • Experience with eClinicalWorks or electronic health records preferred
  • Strong telephone etiquette, communication, and customer service skills
  • Ability to multitask, maintain accuracy, and manage confidential information

At Capital Area Health Network, we are committed to fostering a culture of Compassion, Accountability, Reverence, Excellence, and Stewardship (CAHN CARES) while supporting our employees in delivering exceptional care to the communities we serve.

Commitment to Our Workforce and Community 

Capital Area Health Network is committed to fostering a workplace culture that reflects our mission of service, compassion, and excellence. We strive to create an environment where employees feel respected, supported, and empowered to contribute their talents toward improving the health and well-being of the communities we serve. 

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