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Call Center Jobs in Virginia (NOW HIRING)

esr

Call Center Team Leader

Richmond, VA

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

esr

Call Center Team Leader

Richmond, VA

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

The Patient Services Specialist Office Scheduler works within our Patient Services Center (Call Center) and will provide efficient and effective scheduling of patients. The Patient Services ...

ARS

Outbound Call Center Sales Manager

Springfield, VA · On-site

$120K - $140K/yr

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

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Showing results 21-40

All JobsCall Center JobsCall Center Jobs in Virginia

Call Center information

See Virginia salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Virginia? The most popular types of Call Center jobs in Virginia are:
What are popular job titles related to Call Center jobs in Virginia? For Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Virginia look for? The top searched job categories for Call Center jobs in Virginia are:
What cities in Virginia are hiring for Call Center jobs? Cities in Virginia with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Call Center Operator

Acclaim Technical Services

Herndon, VA • On-site

$80K - $104K/yr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.
We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder Division working in Northern VA. You will provide professional telephone operations support in a fluid, fast paced environment, to answer and manage incoming calls from a variety of sources.
RESPONSIBILITIES
Provide professional, courteous, resourceful support to all incoming calls
Must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes
Attention to detail is essential to manage complexity of calls
Have proven ability to perform in a fast-paced environment and manage multiple tasks simultaneously and effectively
Strong oral and written communication skills to brief POCs on outcomes and action resulting from calls
Ability to understand and adhere to process flows
REQUIRED EDUCATION & EXPERIENCE
Excellent interpersonal skills and the ability to develop relationships with customers, coworkers and colleagues
Must be able to work easily with non-native English speakers and pay close attention to details
Must have the ability to adapt to changing work requirements, multiple tasks and priorities, and be able to exercise discretion
Prior call center experience managing a high volume of incoming calls is desired
Must have basic typing skills (40 WPM)
The pay range for this position is: $80,000 - $104,000

SALARY TRANSPARANCY

There are many factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employee owners value the flexibility at ATS that allows them to balance quality work and their personal lives. We offer competitive compensation, career growth, benefits and learning and development opportunities. Our broad mix of exceptional benefits options is designed to support and protect employees and their families.
At ATS, you will be eligible to participate in a comprehensive benefits package such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more at Employee Resources

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by applicable law. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

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