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Call Center Trainer Jobs in Wisconsin (NOW HIRING)

ETE REMAN

Line Trainer - HVL

Milwaukee, WI · On-site

We are seeking a dedicated Line Trainer to lead new hire training and employee retraining across ... Focus on quality and keep customer satisfaction at the center of everything you do * Follow ...

Wabash National

Weld Trainer Elroy-PM

Elroy, WI · On-site

Welder Trainer At Wabash, Welder Trainers play a vital role in developing the skills and knowledge of both new and existing welders. This position focuses on hands-on instruction, technical coaching ...

Wabash National

Weld Trainer Elroy-PM

Elroy, WI · On-site

Welder Trainer At Wabash, Welder Trainers play a vital role in developing the skills and knowledge of both new and existing welders. This position focuses on hands-on instruction, technical coaching ...

LeafHome

Call Center Rep - Event

Kaukauna, WI · On-site

$20 - $21/hr

Previous experience in a dynamic call center or customer service role * Home Improvement knowledge and or experience Travel Requirements: * No travel required. Overtime/Additional Hours Requirements:

ChenMed

$54K - $77K/yr

Identifies quality standards for the call center and develops processes meant to evaluate training programs. Presents training in a variety of settings: Classroom, 1:1 and virtual. * Uses applicable ...

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

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Call Center Trainer information

See Wisconsin salary details

$13

$24

$36

How much do call center trainer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center trainer in Wisconsin is $24.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $26.68 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Wisconsin?

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For Call Center Trainer jobs in Wisconsin, the most frequently searched job titles are:

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Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,935 per year, or $25 per hour.

Call Center - Inside Sales Agent (On-Site)

Renuity

Madison, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

17th of 55 rated home improvement suppliers and fitters

Job description

Call Center Agent - Inside Sales
Mad City Windows & Baths, a Renuity Company
  • Full-Time or Part-Time • Nights & Weekends • Shift Time: 1pm-9pm
    Saturday & Sunday availability preferred
  • Pay: $16/hr + Uncapped Commission
    Average earnings: $50,000-$70,000+/year

Kickstart Your Career - No Experience Required!
Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths-part of the national Renuity family-is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.
Mad City is one of the Midwest's most trusted home remodeling brands, powered by Renuity's nationwide network of top-tier renovation companies. Together, we're transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there's never been a better time to join.
About the Role
As a Call Center Inside Sales Agent, you'll support homeowners as they explore remodeling projects-qualifying interest, setting appointments, and providing an exceptional first impression. You'll work with customers across all Mad City markets and help guide them toward solutions they love.
In this position, you will:
  • Manage inbound and outbound calls in a fast-paced call center environment
  • Partner with scheduling teams to verify appointments and confirm with customers
  • Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
  • Participate in regular department contests and achieve both personal and team goals

Key Qualifications
  • No call center experience? No problem. If you bring the drive, we'll teach you the skills.
    We're looking for:
    • Strong communication skills and an outgoing personality
    • Motivated, competitive, goal-driven energy
    • Professional presence and a team-first mindset
    • Reliability and consistency in attendance and performance
    • Ability to multitask, prioritize, and stay organized
    • Comfort navigating technology and computer applications

What We Offer
  • Uncapped earning potential - most agents earn between $50k-$70k/year
  • Rapid advancement - many team members move up within 6 months
  • Brand-new expanded call center workspace
  • Multiple shift options (assigned based on business needs)
  • Call center operating hours: 8am-9pm, 7 days a week

Benefits & Perks
  • Medical, dental, vision, life, and disability insurance
  • Paid parental leave
  • 401(k) retirement savings program
  • Generous PTO + paid holidays
  • Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths
At Mad City Windows & Baths, a Renuity company, we're making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities-100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
To access Renuity's Privacy Policy, please click here: Privacy Policy

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