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Call Center Trainer Jobs in Wisconsin (NOW HIRING)

Menard, Inc

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with ... Each Team Member will receive on the job training to contribute to store sales by selling products ...

Menards

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with ... Each Team Member will receive on the job training to contribute to store sales by selling products ...

Menards, Inc.

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with ... Each Team Member will receive on the job training to contribute to store sales by selling products ...

Bath Concepts

Call Center - Rehasher

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Call Center Representative Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and ...

Bath Concepts

Call Center Representative

Milwaukee, WI · On-site

$15.75 - $19.75/hr

We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We have full-time positions available, and are looking for some amazing new talent. Duties include ...

MyPath

Call Center Specialist

Green Bay, WI · On-site

$16.25 - $20.50/hr

The Call Center is an innovative way to provide excellent support and customer service to our ... Providing training and support to Direct Care Professionals to enhance their confidence and ...

Mypath

Call Center Specialist

Green Bay, WI · On-site +1

$16.25 - $20.50/hr

The Call Center is an innovative way to provide excellent support and customer service to our ... Providing training and support to Direct Care Professionals to enhance their confidence and ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

Through training, mentorship, and ongoing support, we invest in the personal and professional ... Your day as a Call Center Manager begins by reviewing team performance, monitoring lead activity ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Wisconsin

Call Center Trainer information

See Wisconsin salary details

$13

$24

$36

How much do call center trainer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center trainer in Wisconsin is $24.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.
More about Call Center Trainer jobs
What are the most commonly searched types of Call Center Trainer jobs in Wisconsin? The most popular types of Call Center Trainer jobs in Wisconsin are:
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What job categories do people searching Call Center Trainer jobs in Wisconsin look for? The top searched job categories for Call Center Trainer jobs in Wisconsin are:
What are popular job titles related to Call Center Trainer jobs in WI? For Call Center Trainer jobs in WI, the most frequently searched job titles are:
Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Wisconsin as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,935 per year, or $25 per hour.

Part Time Call Center

Menard, Inc

Eau Claire, WI • On-site

$16.35/hr

Other

Medical, Dental

Posted 21 days ago

Menards rating

7.3

Company rating: 7.3 out of 10

Based on 975 frontline employees who took The Breakroom Quiz

11th of 51 rated home improvement retailers

Job description

Menards is seeking customer-focused individuals to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner!

CALL CENTER PRIMARY RESPONSIBILITIES:

Each Call Center Team Member provides direct customer service through oral and written communication via phone call and email using Menards-provided programs. Each Team Member will receive on the job training to contribute to store sales by selling products directly and fielding customer phone inquiries regarding product questions, pricing, and availability.     

  • Process sales and special orders based on Customer requests and need
  • Provide clarification on Menards return policies and process returns accurately
  • Ability to work both independently and on a team in a fast-paced work environment
  • Ability to solve customer concerns and provide effective solutions in timely manner

 

Call Center hours of Operations are Sunday – Saturday 7:00am – 7:00pm.  

Part Time: starting at $16.35/hour 

  • Flexible scheduling during Call Center hours of operation
  • PM availability preferred,
  • weekend availability is required

 

Additional Requirements:

  •  Must be able to work ONSITE at the General Office in Eau Claire, WI
  •  Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware.
  •  Opportunities to work occasional overtime including weekends and holidays
  •  High school diploma or equivalent
  •  Strong customer service skills and the ability to handle customer inquiries in a professional manner

BENEFITS:

  • Extra $3 per hour for weekend shifts
  • Flexible Scheduling
  • Store Discount
  • Profit Sharing
  • Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!
  • Medical Insurance and Dental Plans
  • On-the-job training
  • Advancement Opportunities

Menards Call Center Team Members work as a Team with one goal in mind – Excellent Customer Service. If you are a positive, Team player, with a motivated work ethic and you feel this position is the right fit for you, APPLY TODAY!

What Menards employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Menard

Sourced by ZipRecruiter

A family-owned company started in 1958, Menards® is headquartered in Eau Claire, Wisconsin and has more than 300 home improvement stores. Today, Menards® is known throughout the home improvement industry as the low price leader; it's no wonder our famous slogan Save BIG Money!® is so widely known and easy to remember. Menards® has always been committed to providing high-quality customer service. Whether it's through helping customers design and/or calculate projects with our Design-It Center and Project Calculator programs, helping with an order, answering questions about merchandise or how to do a project, our service to our customers is number one.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Truax, WI, US

Year founded

1958

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