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Call Center Trainer Jobs in Oregon (NOW HIRING)

GT Independence

Call Center Specialist I

Salem, OR

$18.50 - $19.50/hr

  • PTO

As a Call Center (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake ...

Oregon Pacific Bancorp

Call Center Rep I

Florence, OR · On-site

$15.25 - $19/hr

Experience: 1 year customer service or call center experience. General banking knowledge preferred ESSENTIAL FUNCTIONS * Answer client calls in a professional tone and manner * Assist in the ...

Oregon Pacific Bank

Call Center Rep I

Florence, OR · On-site

$17.48 - $22.40/hr

Experience: 1 year customer service or call center experience. General banking knowledge preferred ESSENTIAL FUNCTIONS * Answer client calls in a professional tone and manner * Assist in the ...

Clarvida - Oregon

Behavioral Health Skills Trainer

Hillsboro, OR · On-site

$21.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Behavioral Health Skills Trainer provides strengths-based, trauma-informed support to youth and families involved in foster care, adoption, or guardianship. Working with youth between the ages 3 ...

Clarvida - Oregon

Behavioral Health Skills Trainer

Beaverton, OR · On-site

$21.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Behavioral Health Skills Trainer provides strengths-based, trauma-informed support to youth and families involved in foster care, adoption, or guardianship. Working with youth between the ages 3 ...

Clarvida - Oregon

Behavioral Health Skills Trainer

Portland, OR · On-site

$21.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Behavioral Health Skills Trainer provides strengths-based, trauma-informed support to youth and families involved in foster care, adoption, or guardianship. Working with youth between the ages 3 ...

Clarvida - Oregon

Behavioral Health Skills Trainer

Beaverton, OR · On-site

$21.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Behavioral Health Skills Trainer provides strengths-based, trauma-informed support to youth and families involved in foster care, adoption, or guardianship. Working with youth between the ages 3 ...

Clarvida - Oregon

Behavioral Health Skills Trainer

Tigard, OR · On-site

$21.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Behavioral Health Skills Trainer provides strengths-based, trauma-informed support to youth and families involved in foster care, adoption, or guardianship. Working with youth between the ages 3 ...

Clarvida - Oregon

Behavioral Health Skills Trainer

Hillsboro, OR · On-site

$21.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Behavioral Health Skills Trainer provides strengths-based, trauma-informed support to youth and families involved in foster care, adoption, or guardianship. Working with youth between the ages 3 ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Oregon

Call Center Trainer information

See Oregon salary details

$14

$26

$38

How much do call center trainer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call center trainer in Oregon is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $27.98 per hour, depending on experience, location, and employer.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.
More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Oregon?

The most popular types of Call Center Trainer jobs in Oregon are:

What are popular job titles related to Call Center Trainer jobs in Oregon?

For Call Center Trainer jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Oregon look for?

The top searched job categories for Call Center Trainer jobs in Oregon are:

What cities in Oregon are hiring for Call Center Trainer jobs?

Cities in Oregon with the most Call Center Trainer job openings:

What are popular job titles related to Call Center Trainer jobs in OR?

For Call Center Trainer jobs in OR, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Oregon as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,401 per year, or $26.2 per hour.

Call Center Specialist I

GT Independence

Salem, OR

$18.50 - $19.50/hr

Full-time

PTO

Re-posted 8 days ago

GT Independence rating

6.4

Company rating: 6.4 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

88th of 240 rated social care providers

Job description

Make a Meaningful Impact Every Day!
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission: To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

As a Call Center (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

Tasks and Responsibilities

  • Make and receive phone calls to support external and internal stakeholders
  • Enter information into databases, such as a call log, for effective record keeping
  • Prepare and send documents via DocuSign or email
  • Ensure the proper naming and saving of documents in the document management system
  • Assist customers in returning documents
  • Manage DocuSign accounts and support issues from the operations staff and customers
  • Ensure all compliance standards are met for audit purposes
  • Timesheet reviewing and time tracking
  • Accurately and efficiently complete payroll checklists for assigned agencies
  • Work with your team leader to identify strategies for reducing errors
  • Collaborate with your team to resolve rejected timesheet issues

EDUCATION

  • High School Diploma or GED required
  • Associate degree preferred

WORK ENVIRONMENT

  • Work is performed in a typical office setting. 


As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are selfmotivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

_______________________

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

What GT Independence employees say

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