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Call Center Security Jobs (NOW HIRING)

Intralot

Call Center Operator

Peachtree Corners, GA

... security. Must be available to work Nights and Weekends on rotational shifts Education, Training ... Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

... security. Must be available to work Nights and Weekends on rotational shifts Education, Training ... Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA

$25/hr

We have an outstanding Contract position for a Call Center Agent to join a leading Company located ... or security clearance requirements, including, as applicable: * The California Fair Chance Act

LHH US

Call Center Representative

Cincinnati, OH · On-site

$20/hr

Call Center Representative 1st Shift - 8:00am to 5:00pm Pay Rate: $20 an hour LHH Recruitment ... security clearance requirements Pay Details: $20.00 per hour Search managed by: Bianca Kimble ...

LHH US

Call Center Representative

Cincinnati, OH

$20/hr

Call Center Representative 1st Shift - 8:00am to 5:00pm Pay Rate: $20 an hour LHH Recruitment ... security clearance requirements Pay Details: $20.00 per hour Search managed by: Bianca Kimble ...

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How much do call center security jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for call center security in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call Center Security job?

A Call Center Security job involves protecting sensitive customer data, preventing fraud, and ensuring compliance with security policies. Responsibilities may include monitoring calls and systems for suspicious activity, enforcing security protocols, and educating employees on best practices. This role helps prevent unauthorized access, data breaches, and other security threats within the call center environment.

What are the typical daily responsibilities of a Call Center Security professional?

A Call Center Security professional is primarily responsible for monitoring access to the call center, ensuring that only authorized personnel enter secure areas, and responding to security incidents or breaches. Daily tasks may include reviewing security logs, managing identity verification systems, conducting routine security audits, and collaborating with IT and operations teams to enforce data protection policies. You may also be involved in security training for staff and updating emergency response protocols. This role requires vigilance, teamwork, and strong problem-solving skills to maintain a safe and compliant work environment.

What are the key skills and qualifications needed to thrive in the Call Center Security position, and why are they important?

To thrive as a Call Center Security professional, you need a solid understanding of information security principles, basic cybersecurity protocols, and experience in monitoring or managing secure access, often supported by relevant certifications such as CompTIA Security+ or equivalent. Familiarity with security monitoring software, incident management systems, and access control tools is highly valued. Strong analytical thinking, attention to detail, clear communication, and a proactive approach set exceptional candidates apart. These skills help prevent breaches, protect sensitive customer data, and ensure a safe environment for both employees and clients in the call center setting.

More about Call Center Security jobs
What cities are hiring for Call Center Security jobs? Cities with the most Call Center Security job openings:
What are the most commonly searched types of Call Center Security jobs? The most popular types of Call Center Security jobs are:
What states have the most Call Center Security jobs? States with the most job openings for Call Center Security jobs include:
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Call Center Security jobs near you
Infographic showing various Call Center Security job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Operator

Intralot

Peachtree Corners, GA

Other

Posted 23 days ago

Intralot rating

7.2

Company rating: 7.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

10th of 15 rated gambling companies

Job description

Job Title

Intralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Must be available to work Nights and Weekends on rotational shifts

Education, Training and Experience
  • High school diploma or equivalent training and experience.
  • 3 years customer service experience, preferably in a technical call center environment
  • Call tracking system experience
  • Outstanding verbal communication skills and a positive attitude
  • Relevant experience and/or knowledge in the Sports Betting or gaming industries.
  • Previous sales experience preferred
Knowledge, Skills and Abilities
  • Working knowledge of tracking software
  • Technical customer service skills
  • Basic computer skills, including Microsoft Word and Excel
  • Excellent telephone etiquette
  • Ability to handle being rejected and remain calm and collected
  • Strong analytic skills
  • Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
  • Ability to work in a team environment
  • Ability to troubleshoot
  • Ability to explain technical information to a non-technical client
  • Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.

  • Handle Chat Support, Inbound calls and answer emails from customers.
  • Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures
  • Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
  • Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products
  • Engage potential customers in dialogue that open opportunities
  • Support and guide customers with all requests and escalating and following up when necessary.
  • Meet company expectation for excellent customer service
  • Maintain a friendly, professional tone at all times
  • Function as part of the team with sincere enthusiasm
  • Take relevant notes on all call for future use and enter into database
Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc is an Equal Opportunity Employer

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