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Call Center Security Jobs in Virginia (NOW HIRING)

Serco

Call Center Rep - Temporary

Herndon, VA · On-site

$16.50 - $20.50/hr

... security of over 35 million Americans in single employer and multiemployer pension plans. Serco ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

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How much do call center security jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center security in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a call center security?

A Call Center Security job involves protecting sensitive customer data, preventing fraud, and ensuring compliance with security policies. Responsibilities may include monitoring calls and systems for suspicious activity, enforcing security protocols, and educating employees on best practices. This role helps prevent unauthorized access, data breaches, and other security threats within the call center environment.

What are the typical daily responsibilities of a call center security professional?

A Call Center Security professional is primarily responsible for monitoring access to the call center, ensuring that only authorized personnel enter secure areas, and responding to security incidents or breaches. Daily tasks may include reviewing security logs, managing identity verification systems, conducting routine security audits, and collaborating with IT and operations teams to enforce data protection policies. You may also be involved in security training for staff and updating emergency response protocols. This role requires vigilance, teamwork, and strong problem-solving skills to maintain a safe and compliant work environment.

What are the key skills and qualifications needed to thrive in the call center security position, and why are they important?

To thrive as a Call Center Security professional, you need a solid understanding of information security principles, basic cybersecurity protocols, and experience in monitoring or managing secure access, often supported by relevant certifications such as CompTIA Security+ or equivalent. Familiarity with security monitoring software, incident management systems, and access control tools is highly valued. Strong analytical thinking, attention to detail, clear communication, and a proactive approach set exceptional candidates apart. These skills help prevent breaches, protect sensitive customer data, and ensure a safe environment for both employees and clients in the call center setting.

What are the most commonly searched types of Call Center Security jobs in Virginia? The most popular types of Call Center Security jobs in Virginia are:
What are popular job titles related to Call Center Security jobs in Virginia? For Call Center Security jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Call Center Security jobs in Virginia look for? The top searched job categories for Call Center Security jobs in Virginia are:
Call Center Security jobs near you
Infographic showing various Call Center Security job openings in Virginia as of July 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Call Center Specialist

Pulmonary Associates of Richmond

Richmond, VA • On-site

$16.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.
The Position: PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering allincoming phone calls for the practice. This position is the first point of contact for patients, family members, referring to physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor.
This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office.
Pay: $16.50-$18.50 an hour based on experience
Job responsibilities for the Call Center Specialist:
  • Answer incoming calls promptly and while demonstrating excellent customer service skills.
  • Listen and ask probing questions to determine the reason for the call and then handle the call accordingly.
  • Schedule patient appointments for pulmonary and sleep
  • Obtain and enter accurate demographic information into Allscripts.
  • Schedule appointment according to current policies
  • Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.
  • Disseminate patient questions and refills requests via EMR to the MA/provider.
  • Provide basic information, guidance, and instructions to callers.
  • Distribute consultations and enter MD Coder.
  • Complete appointment requests are made online.
  • Gather patient records for local hospital systems (Bon Secours and HCA)
  • Assist with patient rescheduling as needed.
  • Assist with EMR indexing of incoming documents when/if needed.
  • Assist with EMR output queue when/if needed.
  • Assist with scheduling faxed and electronic new patient referrals.
  • Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always.
  • Adhere to HIPAA policies and procedures to protect patient privacy and security.
  • Perform other duties as assigned by provider, supervisor, or member of Administration.
Qualifications for the Call Center Specialist:
Education: High School Diploma or equivalent Experience: One year experience in a call center environment and/ or in a medical practice is preferred.
Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending accounts
  • Employee referral program
  • Health insurance
  • Critical Illness
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
  • WEEKLY PAY and more!
Physical / Mental Demands:
  • Sitting for long periods of time as well as occasional standing and walking.
  • Manual dexterity for using a computer keyboard and office machines.
  • Ability to view computer screens for long periods.
  • Occasional stress related to workload and physician / patient demands.

Pulmonary Associates of Richmond is an Equal Opportunity Employer.

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