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Call Center Quality Assurance Manager Jobs (NOW HIRING)

Soni Resources

QA Manager

Conshohocken, PA · On-site

$165K/yr

We are seeking an experienced QA Manager to lead quality assurance efforts in a player-coach environment , combining hands-on automation work with team leadership. This role will oversee end-to-end ...

JRG Partners

Quality Assurance Manager

Mobile, AL · On-site

$90K/yr

Quality Assurance Manager - Job D escription The Quality Assurance Manager ensures all regulatory, customer, and internal quality standards are met. This role leads the QA and Sanitation teams ...

Frey Consulting Group

Quality Assurance Manager

Aiken, SC · On-site

$110 - $160/hr

Quality Assurance Manager- Quality Assurance Manager will support a multi-year construction project involving significant civil, mechanical, and electrical construction, including grading, storm ...

New

Griffin Associates

QA MANAGER

Huntsville, AL · On-site

GRIFFIN Recruiters Job Openings >> QA MANAGER QA MANAGER Summary Title: QA MANAGER ID: 1239 Location: Huntsville, AL More about this job > Description Manufacturing QUALITY MANAGER Verify your resume ...

E*Pro, Inc.

Contact Center QA Analyst

Chandler, AZ · On-site

Hi, We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Title Contact Center QA Analyst Job ...

Tech Tammina LLC

QA Manager

Sunnyvale, CA · On-site

Job Title QE Lead / QA Manager (Embedded QE) Location Sunnyvale, California We are seeking a QE Lead / QA Manager to lead an embedded quality engineering team. The role involves managing integration ...

Gavial AB

Quality Assurance Manager

Santa Maria, CA · On-site

$110 - $160/hr

Quality Assurance Manager Gavial Engineering & Manufacturing specializes in the manufacturing of high-quality, high-reliability parts and systems. With a wide range of manufacturing, engineering and ...

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Call Center Quality Assurance Manager information

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$38K

$118.1K

$179K

How much do call center quality assurance manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center quality assurance manager in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What is a call center quality assurance manager?

A Call Center Quality Assurance (QA) Manager oversees the quality of customer interactions to ensure compliance with company standards and customer service expectations. They develop and implement QA processes, monitor agent performance, provide feedback and training, and analyze data to improve service quality. Their goal is to enhance customer satisfaction, optimize operational efficiency, and ensure adherence to regulatory requirements.

What are the key skills and qualifications needed to thrive as a call center quality assurance manager?

To thrive as a Call Center Quality Assurance Manager, you need a deep understanding of call center operations, data analysis, and quality monitoring processes, typically supported by relevant experience or a bachelor's degree in business or a related field. Familiarity with quality monitoring software (such as NICE or Calabrio), customer relationship management (CRM) systems, and certifications like Six Sigma or COPC are often advantageous. Excellent communication, problem-solving, and leadership skills help drive performance improvements and foster a culture of accountability. These abilities are crucial to ensuring consistently high customer service standards and optimizing team performance in a dynamic call center environment.

What are some typical challenges faced by a call center quality assurance manager, and how can they be addressed?

Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across large teams, ensuring agent buy-in for new quality initiatives, and balancing quantitative metrics with customer satisfaction. Addressing these challenges requires developing clear quality guidelines, providing ongoing training and coaching for both agents and evaluators, and fostering open communication about performance expectations. Managers also benefit from staying updated on industry best practices and adapting quickly to changes in call volume or customer needs. Proactive problem-solving and close collaboration with team leaders help ensure that quality assurance goals support both operational efficiency and a positive customer experience.

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Call Center Quality Assurance Manager jobs near you
Infographic showing various Call Center Quality Assurance Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

Quality Assurance Manager

Dynamics ATS Organic

Lock Haven, PA • On-site

$125K - $135K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Quality Assurance Manager – High-Speed Consumer Products / Medical Device Manufacturing

A leading national manufacturing company with a large facility in the Lock Haven, PA area is currently seeking a Quality Assurance Manager for a Direct Hire opportunity with their growing team. This is an exciting opportunity for an experienced Quality Assurance Manager looking for a company that offers strong leadership opportunities, excellent growth potential, competitive compensation, performance-based incentives, and the opportunity to lead quality initiatives within a large, high-volume manufacturing operation.

The Quality Assurance Manager will lead a team of six direct reports and play a key role in supporting the quality systems and continuous improvement.

Local candidates are preferred, but relocation assistance may be available on a case-by-case basis for well-qualified candidates.

Quality Assurance Manager compensation is anticipated to be $125,000–$135,000 annually, based on each candidate’s experience and education. All well-qualified candidates will be considered regardless of pay rate. The compensation package also includes a performance-based bonus of up to 10% and a quarterly incentive plan of up to 5%.

Qualified Quality Assurance Managers will have most, if not all, of the following skills and experience:

• 7+ years of recent and relevant Quality Assurance, Quality Engineering, Process Engineering, Process Management, or related manufacturing quality experience within a high-volume manufacturing environment.

• 3+ years of current team leadership or management experience, with demonstrated success leading, developing, and managing quality professionals and technical teams.

• Strong process engineering or process management experience is highly preferred. Candidates with significant quality leadership experience within medical device manufacturing environments will also be strongly considered.

• Hands-on experience with CAPA systems, root cause analysis, corrective and preventive actions, quality investigations, process improvement, and continuous improvement initiatives.

• Strong knowledge of FDA-regulated manufacturing environments and ISO 13485 quality management systems.

• Lead Auditor experience and a strong understanding of internal and external quality auditing processes.

• Experience with Minitab and statistical analysis techniques used to evaluate manufacturing processes, identify trends, reduce variation, and improve product quality.

• Six Sigma, Lean Manufacturing, and continuous improvement experience. ASQ certification and/or Six Sigma certification are highly desirable.

• Strong technical knowledge combined with demonstrated leadership experience in a large, complex, high-volume manufacturing environment.

• Ability to lead and support quality initiatives for a 24/7/365 manufacturing operation.

• A BS degree in Engineering, Quality, Manufacturing, or a related technical discipline is a benefit, but equivalent manufacturing quality, process engineering, medical device, and leadership experience will be strongly considered.

• Must be able to work in the United States. No H-1B sponsorship or student visas will be considered.

• Must be able to complete standard pre-hire checks, including background check, drug screen, references, and other employment requirements.